Amazing customer service from Pink Honey. Nothing is too much trouble. I emailed with a query in regard to a lip pencil I usually order & I received the fastest response via email I probably ever... Ver mais
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Leia as opiniões dos outros
I genuinely love this brand, their products are unmatched! Their Brow Fluff is the best brow product I’ve ever tried for my super stubborn brows, and their lip liners are incredible, so creamy and... Ver mais
Very Loyal fan of pink honey, after many many orders i have had to speak to customer services today as one of my items was missing from a parcel. The team at pink honey sorted within minutes no drama!... Ver mais
Ordered multiple times from here The brow fluff & brow detailer - I had a slight problem with my last detailer and although I couldn’t find the order number/details for it they kindly sent out a ne... Ver mais
Informações sobre a empresa
Informações de contacto
Reino Unido
- help@pinkhoney.co.uk
- www.pinkhoney.co.uk
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Respondeu a 71% das suas opiniões negativas
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Absolutely love Pink Honey!
I genuinely love this brand, their products are unmatched! Their Brow Fluff is the best brow product I’ve ever tried for my super stubborn brows, and their lip liners are incredible, so creamy and blendable. Besotted is honestly the most gorgeous and unique lip liner shade I’ve used!
I also love their lipsticks, especially their matte nudes. The shades are beautiful, the whole aesthetic and packaging is gorgeous, and the prices are so affordable for the quality.
I recently had a small issue with an order and their customer service was amazing — they responded so quickly, sent the correct lip liner out straight away and even let me keep the original one. This specific order was made from TikTok shop and generally most brands make it so difficult to deal with these orders, but Pink Honey made it super easy and sorted it straight away after I had emailed them. Couldn’t ask for better service. 💕🍯
Very Loyal fan of pink honey
Very Loyal fan of pink honey, after many many orders i have had to speak to customer services today as one of my items was missing from a parcel. The team at pink honey sorted within minutes no drama! excellent customer service. Thank you PH
Is the first time I order from this…
Is the first time I order from this business and I am very happy custemer service are very nice and helpful.
Amazing customer service from Pink Honey!
Amazing customer service from Pink Honey. Nothing is too much trouble. I emailed with a query in regard to a lip pencil I usually order & I received the fastest response via email I probably ever had from a customer service team! They didn’t have my usual colour in stock however I was given a very close alternative shade to try.
The representative went above and beyond & nothing was too much trouble (even after emailing them again).
Genuinely love the products & receiving exceptional customer service is just the icing on the cake.
Thanks so much & I will remain a loyal Pink Honey girl x
Great customer service
Ordered multiple times from here
The brow fluff & brow detailer
- I had a slight problem with my last detailer and although I couldn’t find the order number/details for it they kindly sent out a new one anyway, great customer service
Excellent customer service
Excellent customer service. There was an issue with the delivery of my order and it was rectified immediately. The products were purchased as a gift for my daughter and she is extremely happy with them so will be purchasing more in the future.
Fab product and customer service…
I had a small issue that I raised with the company and they sorted it out immediately
The lipstick was lovely and kept lips reallyoisturised and natural colour. Amazing customer service and that's a rare comment to make these days.
Very pleased with my products …
Always loved pink honey products
Always loved pink honey products! Been using them for years! Always amazing formulas and always better than I expected! Their customer service is amazing also. 10/10.
Pink Honey products are fab!
Pink Honey is amazing, I love the new brow detailer, its the best ive used to give me a natural brow hair look. Their products are beautifully packaged, affordable and every girl needs their products in their make up bag! Customer service is quick and they are more than happy to help with advice and queries. Love this company. Thank you pink honey 🩷
Absolutely recommend and will…
Absolutely recommend and will definitely order from here again. I've got my brows items too dry because of hot summer transportation to Poland. I was right off replaced with brand new items which do not depend on the heat and can be safely transported. Perfect customer service. It took Pink Honey few hours to reply me back, not couple of days. Absolutely satisfied!
They remove negative reviews
If you are thinking to sock up like I did ,DONT.I bought 5 Pink honey Coco brow Powder in August 2026 and they all expire in October 2026.I posted the review and they deleted it a few days later.
Brow Glue is just Gloop!
Brow Glue is just Gloop!
I ordered the pink honey clear brow glue as have dark brows already and don’t need any tint. I have tried it 4 times, tried spraying the glue with water directly in the jar, tried just spraying the spoolie, tried wiping off excess…still always the same result: White residue all over my brows that makes them look gross! Also, when applying; the glue/ spoolie pull loads of hair out! Not good for the price! Would not recommend. So disappointed.
Absolutely shocking i will update with the singular reply
Hi
Recently bought a few products from you.
The 1st being the brow pen. I've not even had it a week an it's completely dried out and unusable
I did keep lid on an not in sunlight so there's no way that should happen
Secondary the cola cube brow. It is not even usable. When you use brush that came with it, nothing collected on it
I was, however pleased with the freckle pen and pixie nose (although I mistakingly ordered wrong shade, but that's my bad)
I absolutely expect a refund for the brow line pen and the cola cube brow pot thing
Yours faithfully
Ms Simone verey
HI,
So sorry to hear about the brow pen and cola cube brow issues.
Did you use an activator for the cola cubes? It is a water activated product so you can spray water into the pot, swirl your honey dipper around to coat the brush, and this will then make it usable. I am sorry to hear about the brow pen and I will have a new one sent out for you right away.
Please confirm your order number?
Kind Regards,
Pink Honey
Show quoted text
That was the one and only reply. I've emailed constantly. Klarna are now about to take £50 off me! It might be a new an up an coming company but this is shocking customer relations
Sorry the date was 4th may

Resposta da pinkhoney.co.uk
I normally love the pink honey products but …
I normally love the pink honey products and with my brows being sparse and I’m fair I thought I would try the cola cubes tinted brow glue. Unfortunately after a few days of using it by eyebrows became really sore. The skin underneath the hair looked like it had been burnt. I stopped using the product immediately and my brows were so sore, raw and then started to scab over. I’m not sure what ingredients are used but it seems it gave me chemical burns. Very disappointing as the other products I love.

Resposta da pinkhoney.co.uk
No good customer service and scam
I purchased a makeup bag . Prob my fault I didn’t check sizes I was a medium size but turned up small
So I sent it back never actually opened the case bag but I obviously opened the box it arrived in when there received it back they said sorry can’t give refund cause box was damaged . I have a photo of it it wasn’t damaged hardly at all and content inside wasn’t opened . They offered to send it back to me for 4 pounds bearing in mind I sent it back to them at 5.30 so I’ve already lost . So I just told them to keep it . They are wrong here and I wouldn’t order again or advise anyone to order from them .

Resposta da pinkhoney.co.uk
Terrible customer service
Terrible customer service.
I ordered a product and an empty box arrived. The seal was still intact but the box had been opened at the side and held together with an elastic band to look closed. Immediately emailed customer service who sent me a picture of the box in exactly the same way I described (held together with an elastic band) and told me that as it looked sealed they wouldn't help me.
I'm now out of pocket and have no product.
I was really looking forward to trying this brand but after being called a liar by customer service I certainly won't be ordering again.
Don't buy from here unless you are willing to risk losing your money and having nothing to show for it.

Resposta da pinkhoney.co.uk
I love my pink honey lipstick but…
I love my pink honey lipstick but unfortunately the lipstick itself has snapped in the lid and I’m unable to get it out or repair it. This is a brand new lipstick too so I’m quite gutted as I don’t want to spend my money on a brand new one seeing as I only recently brought this one. Other than that. The shade is beautiful and lasts me a while

Resposta da pinkhoney.co.uk
First time trying the product and the…
First time trying the product and the reviews are true it’s absolutely brilliant. Highly recommend!

Resposta da pinkhoney.co.uk
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