pinkhoney.co.uk Opiniões 

174
•
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Amazing customer service from Pink Honey. Nothing is too much trouble. I emailed with a query in regard to a lip pencil I usually order & I received the fastest response via email I probably ever... Ver mais

Classificada 5 em 5 estrelas

I genuinely love this brand, their products are unmatched! Their Brow Fluff is the best brow product I’ve ever tried for my super stubborn brows, and their lip liners are incredible, so creamy and... Ver mais

Classificada 5 em 5 estrelas

Very Loyal fan of pink honey, after many many orders i have had to speak to customer services today as one of my items was missing from a parcel. The team at pink honey sorted within minutes no drama!... Ver mais

Classificada 5 em 5 estrelas

Ordered multiple times from here The brow fluff & brow detailer - I had a slight problem with my last detailer and although I couldn’t find the order number/details for it they kindly sent out a ne... Ver mais

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3,5

Aceitável

TrustScore: 3.5 em 5

174 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 71% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(174)

36 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very happy

Order #155128
My order was rectified promptly and I’m very happy with my products and the speedy service. Thankyou!

13 de novembro de 2024
Opinião espontânea
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

Hi Zoe,
We're so sorry to hear you have not received your order. I have passed this onto our CS team, who are getting this reprocessed for you ASAP - they will be in touch. Again, we're so sorry for any inconvenience this may have caused.
Kindest regards,
C

Classificada 5 em 5 estrelas

Love love love ❤️

Love love love ❤️

29 de outubro de 2024
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

Thank you for your review! We're so glad you love your products as much as we do! - C

Classificada 5 em 5 estrelas

Fast delivery

Fast delivery, high quality products xx

28 de outubro de 2024
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

We appreciate your review! We're so glad your pleased. Thank you for your order. - C

Classificada 5 em 5 estrelas

The texture of sun kissed bronzing…

The texture of sun kissed bronzing fluid is really lightweight not patchy or doesn’t crease. Giving glowy and natural look at its best.

28 de outubro de 2024
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

Hi Ambreen,
Thank you for leaving a review. We're so glad you love the Sun Kissed Fluid as much as we do! - C

Classificada 1 em 5 estrelas

Unfulfilled order part package received

Order number #154938
I ordered 2 packs of 2 duo sponges & only received one duo pack on my order. I have emailed them 4 times over the last 4 weeks using online complaint & customer service email address & I am yet to receive a reply to my unfulfilled order. Appalling

Order number #154938

12 de outubro de 2024
Opinião espontânea
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

Hi Vics,
We're so sorry to hear about the issues you have experienced. Please could you provide us with your order number and I will get this investigated immediately. - Charlie, Pink Honey

Update:
Hi Vics,
Thank you for providing further information. I've passed this onto our customer service department who are going to reach out and resolve this for you. Please keep an eye on your inbox for the email used to place your order.

Classificada 5 em 5 estrelas

I’m still waiting on my package

First of all okay she absolutely ATE with the lip pencil! SO happy when it arrived, ofc I immediately tried it and the formula is chef’s kiss baby! Thank you so much for helping me. I appreciate you taking care of me. (It was worth the wait)

28 de outubro de 2024
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

Hi Donna, We're so sorry to hear you've had an issue with your order. We have looked into this using the number provided and can see it was lost in transit with our courier. We have processed this again for you and will get this sent out today with our fastest delivery service. Once again, we sincerely apologise for this inconvenience. - Charlie, Pink Honey.

Update: We're so glad you love your products! Thank you for taking the time to update your review.

Classificada 5 em 5 estrelas

Excellent Makeup Range a luxury Brand…

Excellent Makeup Range a luxury Brand but at a excellent price , I've order the lip glaze in clarity I'm always getting compliments when I wear it , I also use the Toxic Trait Gel liner it lasts all day and I stay smudge free there's no product out there like it.
ill never order any other makeup range Thanks Pink Honey keep up the good work in helping the nation look beautiful

15 de outubro de 2024
Opinião espontânea
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

Thank you Vicky! We're so glad you love our products!

Classificada 5 em 5 estrelas

The best!!!!

Omg how can I ever be without pink honey again!!
Amazing products for brilliant prices that last such a long time!!
Such a good colour range with a variety of products !! My whole makeup bag is now pink honey!!!!

30 de agosto de 2024
Opinião espontânea
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

We're so glad you love your products! Thank you for taking the time to write a kind review.

Classificada 5 em 5 estrelas

Love everything!

Love everything! Genuinely some of the best affordable makeup products I have ever tried! Customer service were great and really helpful and I've had numerous positive experiences with Pink Honey!

8 de outubro de 2024
Opinião espontânea
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

Thank you for your kind review! Your custom is always valued.

Classificada 5 em 5 estrelas

Love this brand the honey glues are the…

Love this brand the honey glues are the best I have tried on the market and the bronzers and concealer is next level 👌🏻 also tried the blush bible and it’s amazing too would highly recommend if you haven’t tried them you are missing out can’t wait to buy some more goodies from them 🙌x

11 de outubro de 2024
Opinião espontânea
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

Hi Lauren,
We're so glad you love your new products! Thank you for leaving such a kind review. We truly value the positive feedback.

Classificada 5 em 5 estrelas

Best Company Ever

I bought a load of products, last week for Christmas, everything was really easy and quick no problems whatsoever, will definitely be ordering again

15 de outubro de 2024
Opinião espontânea
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

Hi Jack,
We're so happy to hear how great your experience was. Thank you for your support!

Classificada 5 em 5 estrelas

Love the products

Love the products, amazing.

1 de outubro de 2024
Opinião espontânea
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

Hi Helen,
We really appreciate you taking the time to leave us a positive review. Thank you for your kind support.

Classificada 1 em 5 estrelas

WORST ONLINE BUSINESS EVER WITH EVEN WORSE CUSTOMER SERVICE.

Pinkhoney.co.uk is the WORST online company I've ever used. Their customer service is appalling too. Quick to take your money, then you wait for ages, a couple of weeks infact, before your order is eventually dispatched. Considering Pink Honey claim to dispatch within 48hrs of your order being placed, it's simply incorrect at best. I'm out of pocket over £70+ waiting for an order that STILL hasn't been posted. NO reply to emails & NO contact telephone number. Don't chance placing an order, no matter how much you've been seduced by the product sales pitch...unless you like being ignored & potentially ripped off. It's such a shame that pinkhoney.co.uk is such a terrible business because I like supporting British companies & seek them out specifically. SO DISAPPOINTED!

UPDATE:
I received a dispatch email the same day my review went live. Now, I don't know whether the review caused the sudden activity OR if it was simply coincidence. My order arrived, minus one out of stock item, within 4 days. Loved everything I ordered, & will use it all. I did find an alternative online stockist of Pink Honey cosmetics, & that is prettylittlething.com I placed an order, & it was here the next day having received free next day delivery. I was delighted. Unfortunately, I will not be buying direct from the Pink Honey website again. I no longer trust them. I will continue to use Pink Honey cosmetics, but will purchase from "prettylittlething." I've found them to be honest and efficient.
Regarding the message below from Pink Honey...I got this today, October 15th. Another example of too little too late.
This company has a history of ignoring contact emails & messages from buyers, leaving them in the lurch. I refuse to deal with companies who don't value their customers or their client base, & put profit ahead of good, honest business practice. The founders should hang their head in shame. YOU HAVE MY HONEST REVIEW HERE FOLK...YOU HAVE BEEN WARNED!

2ND UPDATE:
I NEVER CONTACTED PINK HONEY WITH ANY FURTHER REQUESTED INFORMATION. Why would I knowing their poor track record when responding to emails from their customers. Clearly, Pink Honey don't like that I've left an honest review, calling out their bad business practice & appalling treatment of their customers. It's easy to rectify...just employ a small customer service team...even one person, purely to address the issues & emails raised by customers. It would be very welcome. The products that Pink Honey sell are cosmetics i absolutely love. But, i will never buy directly from them again. What a shame this innovative British company has such terrible customer service & business practice.

To address the comments Pink Honey raised in their updated statement below...no order was placed during the live event/giveaway.

Order No: 154585.
Order Placed 23/09/24
Arrived 05/10/24
(Royal Mail tracking code: OE729457635GB)

Order No: 154638.
Order Placed 25/09/24
Arrived: 04/10/24
(Royal Mail tracking code: OE729457414GB)

My review & updates are honest & accurate. But, in the interests of objectivity, please do read other reviews for Pink Honey on Trustpilot.

23 de setembro de 2024
Opinião espontânea
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

Hi Alison, We're so sorry to hear you have had issues with your order. If you could drop an email to help@pinkhoney.co.uk, we can look into this for you and get this resolved ASAP. Kindest regards, PH

Update:
Thank you for providing the additional information. After reviewing your order, I can confirm that it was placed during our 12-hour live event, dispatched on October 1st, and marked as delivered on October 5th.

We sincerely apologise for any delay you experienced with shipping. Due to a high volume of orders during this period, there were some delays in dispatch. While we always strive for a 24-hour dispatch under normal circumstances, we regret that this was not possible in this instance.

Again, we sincerely apologise for any disappointment you experienced. We understand how frustrating delays can be, especially when they fall short of our usual standards. Please know that your satisfaction is our top priority, and we are continuously working to improve our processes to prevent similar situations in the future. - PH

Classificada 5 em 5 estrelas

Absolutely love pink honey

Absolutely love pink honey, I use the brow glue, contour cake and the coco brow powder and omg I can’t even explain how amazing the products are. They are such a staple for anyone’s makeup kit or bag

21 de setembro de 2024
Opinião espontânea
logótipo da pinkhoney.co.uk

Resposta da pinkhoney.co.uk

Hi Ava,
Thank you for leaving such a kind review. We're so glad you love our products!

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