PJ Outdoors Opiniões 

Quick delivery packaged very well and fantastic product

The experience with this company has either been really great or really not at all. There's very few and far between. I purchased a tent from them at one of their events upon second use, one of the poles completely bent collapsing the tent meaning we had to find an alternative solution for sleeping arrangements. As it was not safe to stay in. I made contact with them in regards to this and was sent out a replacement pole on evidence provided. The horror of how badly made things were just sort of continued. Put the tent up in the garden and there was a loud bang two of the poles splitting completely in half. Unfortunately that wasn't the end of it, but then on the opposite side there was another bang which split another two poles in half and then subsequently cut me in doing so. This being shards of metal and plastic was at that point quite dangerous. I then had a really good look at the materials and everything else and discovered actually that there was stitching coming apart. It was pulling in the fabric and it was in quite bad condition. To say that it only been used twice and on the second use breaking. Was not good at all, particularly with how much these tents cost. When you've had other brands of tents for years and years and years with no problems, it shows that this was a massive quality issue and incredibly badly made. I got back in contact and provided numerous amounts of photographic evidence as well as speaking to them over the phone and said look this is not good enough. There is no way that things should be breaking like this. It's dangerous. It's cut somebody and for there to be so many problems with it and it's not even a year old I'm not happy. There was an awful lot of backwards and forwards and then absolutely nothing for weeks. I ended up then consistently chasing for a good few months to find out what was going on and what they were going to do about it. I was eventually sent an option to choose from a few tents that were similar but not the same one The one I'd purchased was not available. So it was eventually sent a tent of the same price range as a replacement. Which was great. However, it shouldn't have taken so long to sort the problem out. Absolutely should not have happened in the first place. The handling of the situation was poor. And has absolutely put me off purchasing anything that costs a significant amount of money from them again. The most most probably alarming thing stated once the replacement was sorted was please make sure you keep the poles from the old tent. If not that then the cover in case these things happen again. That shows that it's a repeat problem. I had however also previously purchased a self-inflating bed from them and there has been no issues with that and it's been absolutely fabulous.

Bought a Vango shangri la self inflating airbed, great when its working, BUT, pj only react when u contact them .
Air bed is at Vango waiting for them to test , even though video sent of problem. 2 week wait time , only found out after asking pj outdoor how long. They should have sent a replacement but no.
I think the 2 week wait time tells its own story, lots of faulty items being processed??
Will update when i get resolution, but don' t wait up.
Peter

We’ve bought our barbecue gas bottles from PJ Camping in St. Albans for years and have never had a problem before. Sadly, this experience has completely changed my opinion of the business.

After only two weeks and around four very small barbecues, our gas bottle was empty. We phoned PJ Camping to explain the situation and were told to bring the bottle back, which we did.

To be fair, they did check the bottle and tested the regulator. They quickly concluded that the regulator was working correctly and that there was nothing wrong with the bottle itself. However, from that point on, the attitude was essentially that the problem had to be someone else’s fault. We were told it could have been the barbecue, the hose, the way we were cooking, anything but the possibility that there was an issue with the gas they had sold us.

I asked whether it was possible the bottle had been sold to us only partially full. The person serving us admitted that it was possible, but despite that, the possibility was dismissed and no responsibility was taken.

The result?

We had to pay full price for another gas bottle after getting just four small barbecues out of the first one. Being told that two weeks was an acceptable lifespan for a bottle under those circumstances was astonishing.

What disappointed me most wasn’t that there was a disagreement over the cause, it was the complete lack of any goodwill towards a long-standing customer. Once they had decided the regulator worked, there was no interest in considering any other explanation, despite acknowledging that a partially filled bottle was possible.

After years of using PJ Camping, this experience has left a very sour taste. I’ll be taking my business elsewhere in future.

I placed an order with PJ Outdoors at the Camping & Caravanning Show in February 2026 and paid in full for Holawild equipment.

Over the following months, I received repeated notifications advising that my order had been delayed due to supply issues. Despite waiting patiently, I was never given a firm delivery date or any confidence as to when the products would actually arrive.

As my planned camping trip drew closer, I lost confidence that the order would be fulfilled in time. After several months of waiting, I concluded that I had no realistic option but to request a refund.

To be fair, PJ Outdoors did process my refund when requested, and I have no criticism of that aspect of the experience.

However, the only compensation offered for months of delays and inconvenience was a £10 voucher to spend with PJ Outdoors. Personally, I did not feel this reflected the level of inconvenience caused, particularly as it required me to spend more money with the same retailer after such a disappointing experience.

In my view, the biggest issue was not that delays occurred—supply chain problems can happen—but the absence of a firm delivery commitment and the prolonged uncertainty. Better communication and more realistic expectations from the outset would have made a significant difference.

Based on my experience, I cannot recommend placing an order for products that are not in stock unless you are prepared for the possibility of a lengthy wait and changing delivery estimates.

Went to the camping and Caravan show back February 2026 impressed by the Holawild stand and purchased a Sherwood 6 tent along with an number of other items. We were informed at the time there would be a lead time on some of the items and the order should be fulfill by mid April. After a lot of emails and chasing from us the order has still not been fulfill and we are now in mid June. The issue we are now having for the last few item is PJ outdoors and telling us the item will be sent by Holawild, while Holawild are telling us they should be sent by PJ outdoors. I understand and for me its not an excuse with everything thats going on in the world but come on guys sort it out. The whole experience of buy from PJ outdoors has been shocking and i wont be buying any other goods from them. All i would say to anybody just be mindful of the lead times they tell you as from our experience this will change.

I went to Sec in February and spoke to salesperson and I gave him the height of my autotrail f60 with side wind out awning, and enquired if the palma 260 would fit.
He advised yes, so after his advice I purchased one and had to wait till the end march for the awning the back legs didn’t arrive till the end of April, so when I first tried it i discovered it is to small in height, sales team were amazing, but they got this one wrong, I am out of the 30 day return window and plus I only tried this on 1st May, as it’s to short it leaves gaps at each side of Motorhome and is to small at van to peg in sides so it leaves gaps
There team got this wrong for me.

Donna & Olivia reached out to me and resolved this issue , can’t thank them enough very prompt service returned awning they
Refunded my money and pointed me in right direction

First of all my new tent has just arrived from PJ Outdoors and I absolutely love it. Yes there was some confusion in the order. This is a brand new for 2026 tent and 1-2 day delivery was offered in the checkout. Little did I know at the time that PJ Outdoors were waiting for stock from Kampa. That said the staff when I have enquired about the tent and its delivery have been extremely helpful.

Great service and advice, much better than blindly buying on the web and competitive pricing.

Bought 2 folding chairs from their tent show in Hare Hatch on a Saturday. We needed the chairs by the following Tuesday and they were delivered, as promised. Excellent service. Chairs very comfortable too.

They are very good at keeping you informed until your item arrives. If there are delays again you are informed. The item is always well packaged & I have never had a bad delivery.

good price and quick delivery

Hard to be positive when we are still waiting for items we paid for at the NEC show in February with you - yet it's now June. Having to chase for updates - very little information back with vague details on delivery and/or no ability to arrange a convenient date to be in for delivery. We spent alot of money with you - not good service at all.

I attended your display at hatch end, the lady was very attentive. As an inexperienced older camper I found her advice very supportive.

Awning was just what we were looking for and at a reasonable price. Purchased at NEC show. Took slightly longer to arrive than expected but well worth the wait.

Awning didn't fit as I had wanted, PJ exchanged for awning that fitted. There no quibble collected wrong one and delivered next day new awning. Excellent service, thank you.

A 3 month delivery schedule is too much and no communication until I sent emails asking where it was.
I have again sent an email today to request that the warranty period starts on delivery date not order date or 3 month warranty is lost.
As a customer this should have been automatic and not up to me to chase.

Fantastic customer service. Went in recently to get kitted out for a festival and can't praise Jordon and Mike enough. I'm not much of a camper, and they took me through everything I'd need with patience and expertise. Highly recommend.

Good company to deal with on the whole. However, they need to communicate better with the customer to advise of delays in delivery for whatever reason, even if it not their fault.

Purchased in February, delays with delivery with little communication until chased