Plumbhub Opiniões 339

Resposta da Plumbhub

25/11/2025

Thank you so much for your review! We’re delighted to hear that you found our prices great and that it was a pleasure doing business with us. We truly appreciate your support.
If you ever need anything else or have questions, don’t hesitate to reach out — we’re always here to help. Looking forward to serving you again soon! Team Plumbhub

Resposta da Plumbhub

20/11/2025

Many thanks for your kind review, it really makes a difference.

Resposta da Plumbhub

20/11/2025

Hi,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience — this is not the level of service we aim to provide. Your order should have been dispatched within the stated 3-day timeframe, and you absolutely should have received a prompt response to your email.

I understand how frustrating it is to wait longer than expected, and we sincerely apologise for the inconvenience this caused. We’re currently reviewing what went wrong with both the dispatch delay and the missed communication so we can prevent this from happening again.

If there’s anything we can do to make this right or if you have any further concerns, please reach out to us directly — we’d appreciate the opportunity to improve your experience.

Thank you again for your feedback.

Resposta da Plumbhub

20/11/2025

Hi there,

Thank you so much for taking the time to update your review and share your experience. We’re really pleased to hear that our team was able to keep you informed and resolve the manufacturer delay quickly. It’s great to know your radiator arrived on schedule, well packaged, and exactly as expected.

We truly appreciate your patience and understanding, and we’re delighted to have earned your confidence. If you need anything at all in the future, we’re always here to help.

Thanks again for choosing Plumbhub!

Resposta da Plumbhub

20/11/2025

Hi Steve and Mark,

Thank you so much for your kind words! 🌟 We’re thrilled to hear that we could help you track down the exact part you needed for your telescope mount. Your passion for astronomy really shines through, and it’s always a pleasure to assist fellow stargazers.

Clear skies and happy observing!
The Plumhub Ltd Team

Resposta da Plumbhub

20/11/2025

Thank you for your review. We’re pleased you found our prices competitive, but we sincerely apologise for the delay and the difficulty in contacting us. Your order should have arrived in 2–3 working days, but due to a serious IT issue with our logistics partner, it took 19 working days.

We appreciate your patience and are working to improve communication so future orders are smoother.

Kind regards,

Resposta da Plumbhub

20/11/2025

Thank you for taking the time to share your experience. We’re really glad you felt kept up to date along the way, but we completely understand that waiting for the delivery can be frustrating. We truly appreciate your patience and your feedback—it helps us make sure we’re doing everything we can to make the process smoother in the future.

Thanks again for your understanding, and we hope your order arrived safely and on time!

Best regards,

Resposta da Plumbhub

20/11/2025

Thank you so much for your kind words! We’re delighted to hear that we could help you find the part you needed for your central heating system and that it arrived promptly. It’s always our goal to make things as easy as possible for our customers, no matter how old the system.

We really appreciate your feedback and hope your heating is running perfectly now!

Best regards,

Resposta da Plumbhub

20/11/2025

Thank you for your kind words! We’re delighted to hear that you had a positive experience with our customer service. Your feedback motivates us to keep providing the best support possible.

We look forward to serving you again soon!

Best regards,

Resposta da Plumbhub

20/11/2025

Thank you so much for your kind words! We’re thrilled to hear you were happy with our service, communication, and genuine products. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

Best regards,

Resposta da Plumbhub

20/11/2025

Thanks so much for the awesome review! 😊 We're so glad you’re happy with the value and speedy delivery. We can’t wait to have you back again soon!

Cheers,

Resposta da Plumbhub

20/11/2025

Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your order being refunded without explanation. We completely understand your concerns, especially given the subsequent change in price.

Occasionally, orders are cancelled automatically due to stock errors, pricing updates, or system discrepancies. We recognize that seeing a product reappear at a higher price shortly after a refund can appear confusing and unfair. We are reviewing our pricing and communication processes to ensure this does not happen in the future. Transparency and customer trust are very important to us, and your feedback highlights where we need to improve.

If you would like, our team can assist you personally to check availability and help secure the product at the current best price.

We value your business and hope to demonstrate a more positive experience moving forward.

Kind regards,

Resposta da Plumbhub

20/11/2025

We hear you—and we get why you’re frustrated. Waiting for an order that’s supposed to arrive in three days and then getting delays, missed calls, and no email responses isn’t acceptable.

The radiator had to be sourced directly from our supplier, which caused the hold-up, and we clearly could have done a much better job keeping you updated while our colleague was away. We also apologize that your discount code wasn’t applied correctly and that your email went unanswered.

We’re taking your feedback seriously and reviewing our processes to make sure this doesn’t happen again. We appreciate you taking the time to highlight these issues—even if the way you put it stings a little!

Kind regards,

Resposta da Plumbhub

20/11/2025

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the delivery. We aim to provide a safe and hassle-free service, and it’s clear in this instance that we fell short.

We truly appreciate your feedback as it helps us improve, and we hope to have the chance to restore your confidence in our service.

Resposta da Plumbhub

20/11/2025

Thank you for your kind words! We’re glad to hear that you found our service easy to use and the delivery process convenient. It’s great to know we could offer a competitive price on a bespoke product. We really appreciate your feedback and hope to serve you again in the future!

Best regards,

Resposta da Plumbhub

20/11/2025

“Thanks for the love! Great prices + easy ordering = happy customers like you!”

Resposta da Plumbhub

20/11/2025

Thank you so much for your kind words! We’re delighted to hear your Speedfit removal tool arrived quickly and that you found our service efficient and reasonably priced. We really appreciate your support and look forward to helping you again in the future!

Best regards,