Plumbhub Opiniões 

345
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

AVOID AT ALL COST. Ordered item 4 weeks ago and still not shipped. Shop App states awaiting details for tracking. Emails and phone calls completely ignored. In process of getting a refund through Klar... Ver mais

Classificada 5 em 5 estrelas

Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... Ver mais

Classificada 3 em 5 estrelas

Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... Ver mais

Informações sobre a empresa

  1. Loja de materiais para canalização
  2. Renovação de casas de banho
  3. Loja de acessórios para casas de banho
  4. Loja self-service
  5. Fornecedor de equipamentos e sistemas de aquecimento
  6. Loja de aquecedores

Escrito pela empresa

Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

345 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 17% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(345)

36 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Ignore stated delivery time.

Ignore their stated delivery time.
Ordered a Radiator showing as ‘in stock’ order confirmation gave 3 business days.
Ordered on a Tuesday. So that should have made Friday latest for delivery.
Monday I call Plumbhub - Person I need to speak to not available, he will call me back. Hour later same again. Another hour later I call again ( not best pleased ) to be told that the they guy had only just come back from holiday and the radiator would be with me, guess what - in 3 business days. They had to order it from their supplier who delivered direct. So for nearly a week they hadn’t ordered it as the guy was on holiday. No apologies, no call backs. They even failed to respond to my email about their system failed to process a discount code they issued me!!
A shower of Sh….
Use them knowingly !

5 de agosto de 2025
logótipo da Plumbhub

Resposta da Plumbhub

We hear you—and we get why you’re frustrated. Waiting for an order that’s supposed to arrive in three days and then getting delays, missed calls, and no email responses isn’t acceptable.

The radiator had to be sourced directly from our supplier, which caused the hold-up, and we clearly could have done a much better job keeping you updated while our colleague was away. We also apologize that your discount code wasn’t applied correctly and that your email went unanswered.

We’re taking your feedback seriously and reviewing our processes to make sure this doesn’t happen again. We appreciate you taking the time to highlight these issues—even if the way you put it stings a little!

Kind regards,

Classificada 4 em 5 estrelas

The let down was the delivery

The let down was the delivery , he parked on the opposite side of the road and wanted to leave it there for my husband to get it in the house alone. It’s a triple 500x 2000 radiator very heavy for 2 let alone 1 . Very begrudgingly he assisted

6 de agosto de 2025
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Resposta da Plumbhub

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the delivery. We aim to provide a safe and hassle-free service, and it’s clear in this instance that we fell short.

We truly appreciate your feedback as it helps us improve, and we hope to have the chance to restore your confidence in our service.

Classificada 1 em 5 estrelas

Just avoid

Terrible company agents were really rude on phone . . Pretending to call before three as apparently there's there next day delivery window. . And then promising the driver would call me to give me a hours notice as the delivery was then delayed due to this . . He didn't and just arrived and wanted a signature for the goods but advised he didn't have a pen for it . . But I couldn't receive the goods without a signature . . Absolute joke

5 de agosto de 2025
Classificada 5 em 5 estrelas

Great value

Much cheaper than another site selling the same product which is quite bespoke. Called to arrange delivery date. Easy to use.

4 de agosto de 2025
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Resposta da Plumbhub

Thank you for your kind words! We’re glad to hear that you found our service easy to use and the delivery process convenient. It’s great to know we could offer a competitive price on a bespoke product. We really appreciate your feedback and hope to serve you again in the future!

Best regards,

Classificada 5 em 5 estrelas

Small order

Small order: Speedfit removal tool. Came very quickly, at a reasonable price and with sensible postage. Good efficient company, would order form them again. Thank you.

18 de junho de 2025
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Resposta da Plumbhub

Thank you so much for your kind words! We’re delighted to hear your Speedfit removal tool arrived quickly and that you found our service efficient and reasonably priced. We really appreciate your support and look forward to helping you again in the future!

Best regards,

Classificada 5 em 5 estrelas

Competitive price

Competitive price. Would recommend company.

28 de maio de 2025
logótipo da Plumbhub

Resposta da Plumbhub

Thank you for your feedback! We’re delighted to hear that you found our pricing competitive and that you’d recommend us. We truly appreciate your support and look forward to serving you again in the future!

Classificada 5 em 5 estrelas

Efficient Staff

Been meaning to write this for a good few weeks now. I ordered a Reina Scalo radiator but unfortunately Reina let these guys down as they had discontinued it and didn't have any more in stock. Plumb Hub reimbursed me straight away the next day. I was initially concerned the money hadn't been taken and I can't remember who I spoke to but a really helpful guy explained what had happened and he genuinely wanted to quickly sort the reimbursement out before he went home. I appreciate I never actually bought anything from them in the end as I couldn't order a replacement due to them not having the model I wanted on their website. However, I wouldn't hesitate to give them another go as I'm pretty sure some other companies would have sat on the refund money for quite some time.

19 de março de 2025
Opinião espontânea
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Resposta da Plumbhub

Thank you so much for taking the time to leave such a thoughtful review. We really appreciate your understanding regarding the Reina Scalo radiator situation. While we’re disappointed we couldn’t fulfill your original order, we’re glad we could process your refund quickly and that our team made the experience as smooth as possible.

Your kind words mean a lot, and we’d be thrilled to assist you with any future orders. Thanks again for your trust and for giving us the opportunity to make things right!

Classificada 5 em 5 estrelas

Great product

Great product, arrived in time and was easy to DIY fit

14 de maio de 2025
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Resposta da Plumbhub

Thank you for your wonderful feedback! We’re thrilled to hear that your product arrived on time and that the DIY installation was straightforward. We really appreciate you taking the time to share your experience and hope you continue to enjoy your purchase!

Best regards,

Classificada 5 em 5 estrelas

Brilliant Customer Experience

A people thing, friendly & showed empathy and understanding and didnt talk down to you

14 de maio de 2025
logótipo da Plumbhub

Resposta da Plumbhub

Thank you so much for your kind words! We’re thrilled to hear that our team came across as friendly, empathetic, and approachable. It’s really important to us that everyone feels heard and respected, so your feedback means a lot.

We look forward to continuing to provide the same level of care and understanding in the future!

Best regards,

Classificada 5 em 5 estrelas

Great customer service

I moved home and my old address was on the delivery notes, I emailed customer services and they sorted the delivery enroute, great product and even greater service.

8 de maio de 2025
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Resposta da Plumbhub

Thank you so much for your kind words! We’re thrilled to hear that our team was able to assist with your delivery and that you’re enjoying your product. We always aim to make things as smooth as possible for our customers, and it’s wonderful to know we hit the mark.

Thanks again for taking the time to share your experience – it really means a lot!

Best regards,

Classificada 5 em 5 estrelas

PERFECT

My central heating system is brilliant but over 40 years old. I was mortified to break a thermostat control and worried. But I found the part I needed straight away on plumbhub and it was perfect. Thank you for saving me thousands. Part arrived quickly and well packed. Great price too . Please for any part use Plumbhub

23 de abril de 2025
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Resposta da Plumbhub

Thank you so much for your fantastic review! We’re thrilled to hear that you found the part you needed quickly and that it worked perfectly for your heating system. It’s wonderful to know we could help save you both time and money. We really appreciate your kind words and recommendation – they mean a lot to our team.

Thanks again for choosing Plumbhub!

Best regards,
The Plumbhub Team

Classificada 5 em 5 estrelas

Great find

Great find. Products arrived quickly and friendly, knowledgable staff. Check them out!

16 de abril de 2025
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Resposta da Plumbhub

Thank you for your kind words! We’re delighted to hear you had a great experience with our team and that your order arrived quickly. Your recommendation means a lot to us, and we’re always here to help with any future plumbing needs.

Thanks again for choosing Plumbhub!

Best regards,
The Plumbhub Team

Classificada 1 em 5 estrelas

Sent me wrong item

Sent me wrong item, phoned you twice to resolve it!, an email also was sent to you as instructed. You said it would get sorted but nothing done. Now I've paid about 9 pounds for 1 rubber washer! Not happy!

1 de abril de 2025
Classificada 1 em 5 estrelas

Seriously poor service / comms

So, I'm 11 days into a 3 day delivery promise. I contacted you (via your website info email) 4 days in, you did not respond.
I rang 4 days ago and complained; the goods were now out of stock but coming in a day ago.
I also sent an email 4 days ago to your info email address (yet again NO response).
Why bother having a info email if no one reads them/respond.
Still eagerly awaiting the item; you said it would be sent 24hr priority on Wed 1-2 days ago.
Been without heating now for 11 days.
Am I disappointed !!!!!!!

27 de março de 2025
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Resposta da Plumbhub

Thank you for sharing your experience. We are sincerely sorry for the delay and the frustration it caused, especially given the urgency of your situation without heating. We completely understand how disappointing it must have been to wait well beyond our promised delivery time and to feel ignored despite reaching out multiple times.

We also apologize for the lack of response to your emails. This is not the level of service we aim to provide, and we are reviewing our processes to ensure our contact channels are monitored more effectively in the future.

We’re relieved that your order was finally delivered on 10/4/2025, but we know this does not erase the inconvenience caused. Thank you for your patience, and please be assured that your feedback has been taken seriously to help us improve.

If there’s anything further we can do to make this right, please contact us directly at [dedicated support email/phone].

Kind regards,

Classificada 1 em 5 estrelas

I don’t like giving poor reviews…

I don’t like giving poor reviews however I’ve given up with this company
I ordered a radiator which was having to be made so I knew it was going to take around 10/12 weeks to arrive
Each time I contacted the company for delivery date I was told they would look in to it and get back to me I contacted them on 4 occasions and got no real response
When the radiator arrived it had a 3 to 4 inch scratch on it and two other chips on it I showed it to the driver who agreed it was damaged.
I spoke to the company and they said that they would credit the delivery cost @£50.00 they said that they would ring me with a mobile number so I could send over the pictures I had taken and they haven’t done that either again very poor
I don’t expect to ever see the credit the whole experience has been very disappointing

19 de fevereiro de 2025

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