Everything seemed pretty ok until the rubber mats that Audi Poole were suppling with the car we had bought were not in stock. I was told they were going to be sent on, nothing received. Now 2 months... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... Ver mais
A empresa respondeu
Cavin Sewell was exceptionally efficient knowledgeable and did not pull the wool over one’s eyes. His manner was confident and assertive and one felt he was someone you could trust. No stone was untu... Ver mais
A empresa respondeu
Tim sold me an Audi A3 Sline. Made me feel relaxed and not pushed into purchasing anything. Listened well and answered all my questions honestly. Amazing experience and professional! So happy wi... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Poole Audi
Escrito pela empresa
WELCOME TO POOLE AUDI
Informações de contacto
Old Wareham Road, BH12 4QN, Poole, Reino Unido
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4,5
Excelente
519 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Outstanding Experience
¹I had an outstanding experience at Poole Audi.
My experience of purchasing my new car was the best service I have received from any car dealership over the last 25 years
There was none of the usual main dealer "˜negotiating theatrics' and no pressure to add extras to the sale. From first being greeted by Laura, test driving the car and to the handover of the car the whole process was very pleasurable, a feat not often achieved by main dealerships! There were a few mishaps with the new Audi System and processes but it was just part of "bedding in" a new system. Laura and Hayley were courteous, polite and professional at all times. On the handover my Q6 and the MyAudi app were setup and configured. I was also shown through all the screens and functionality of the MMI.
31 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Hello John,
Thank you for your fantastic review. We are delighted to hear that your purchasing process at Poole Audi stood out as the best experience you've had in over 25 years. It’s great to know it was smooth and stress-free and that Laura and Hayley made a positive impression throughout.
We appreciate your patience with the new Audi systems as everything settles in, and we are pleased to know the handover of your new Audi Q6 and setup of the MyAudi app were handled thoroughly.
We wish you all the best with your new Audi Q6 and hope to welcome you back to us again in the future.
Kind regards,
Emma – Poole Audi
I have had many Audi’s & have always…
I have had many Audi’s & have always gone to Poole Audi for the cars servicing & any repairs for many years ! They are always super efficient & it’s all very well managed from the beginning of dropping your car off at the customer drive in where your greeted by lovely polite Audi booking in team , any problems with your car you are kept informed & sent a video by your Audi Mechanic showing what the problem is with the car .
I’ve always found Audi to be very competitively priced with repairs & having taken out service plans over the years with Audi it’s very cost effective & your cars in good hands there as obviously only Audi parts are used
When you come to pick your car up you can have a lovely coffee & once your cars ready at the customer collection area you’re good to go !
Can't recommend them enough !
4 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Good morning,
Thank you for your continued loyalty and for taking the time to share such a thoughtful review. We are thrilled to hear that you have consistently had positive experiences with our service team here at Poole Audi. It's great to know the booking process, regular updates, and overall care have all helped make your visits smooth and reassuring.
We are delighted to know that you have found our Audi Service Plans to be cost-effective and our pricing competitive.
I’ll be sure to pass your kind words on to the whole team and thank you again for your recommendation and support over the years.
Kind regards,
Emma – Poole Audi
A fantastic buying experience Poole Audi…
From the timei arrived at Poole Audi my wife an I were treated as a valued customer and after paperwork dealt with we were shown a covered up car.ready to unveiled it was for a two year old car presented in a beautiful condition, then after a handover by Hayley we were presented with coffee for the journey home to Plymouth and a special bottle of wine to celebrate on arrival home. A great experience buying a Audi a3 .Thank you Poole Audi.
31 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Andrew,
Thank you for your wonderful review. We are delighted to hear that you and your wife had such a fantastic experience at Poole Audi. It's great to know that the presentation of your Audi A3, the handover by Hayley, and the little touches like coffee and a celebratory bottle of wine helped make the day extra special. We truly appreciate your kind words and wish you all the best with your new Audi. Please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
I have bought 2 A3 from you and the…
I have bought 2 A3 from you and the service I received has always been very good the team are always very polite and respectful
1 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Ann,
Thank you for taking the time to share your kind words. We are thrilled to hear you had a 5-star experience with us and that our team are always polite and respectful. It's great to know we have been able to help you find the perfect Audi on two occasions and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma – Poole Audi
Visited to just ‘have a look’ and ended…
Visited to just ‘have a look’ and ended up buying an A1 from Daniel who was so helpful and knowledgeable at every step. I thought the showroom and set up were outstanding and everyone we saw was very professional and polite. Daniel was extremely friendly and I would recommend asking for him if anyone was thinking of purchasing an Audi at Poole
28 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Kim,
Thank you for sharing your kind review with us. We are so glad your visit to Poole Audi turned into something special, and even more delighted that Daniel was able to assist you every step of the way. It’s great to hear he was friendly and knowledgeable throughout the purchasing process, and we’ll be sure to pass on your kind words to him. We are thrilled that you were impressed by our showroom and team and we hope you are enjoying your new Audi A1.
Kind regards,
Emma – Poole Audi
Audi S3
I purchased an audi S3 from here and dealt with Daniel, went above and beyond to meet my needs and help with any questions or queries that i had, highly recommend this sales specialist for anyone purchasing a vechile
26 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Good morning,
Thank you for taking the time to leave us a review. We are so pleased to hear you had a 5-star experience with us and that Dan went above and beyond to find you the perfect Audi S3. We really appreciate your kind words and recommendation and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
Cameron was brilliant from initial…
Cameron was brilliant from initial enquiry to collection of our new vehicle, kept up fully informed throughout. Excellent customer service. 5*
20 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Mrs Hall,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a excellent customer service with us at Poole Audi and that Cameron was able to help you throughout the purchase and handover of your new Audi. I will pass your kind words on to the team and we hope you are enjoying your new vehicle.
Kind regards,
Emma - Poole Audi
Fantastic service from Poole Audi and…
Fantastic service from Poole Audi and our sales specialist Luke.
Clear, precise and made the whole process so easy!! We went to view the car Thursday, and it was on our drive way Saturday! That must tell you something!
Thank you guys, customer for life.
20 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Lewis,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had fantastic service with us at Poole Audi and that Luke was able to make the purchasing process clear and enjoyable for you. We hope you are enjoying your new Audi and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Great experience!
I recently had the pleasure of purchasing a vehicle from Poole Audi, and I can confidently say it was the best car buying experience I've ever had. From the moment I stepped into the showroom, the professionalism and friendliness of the entire staff were evident.
A special mention must go to Roddy, my sales representative, who expertly guided me through the entire process. Roddy's knowledge, friendly demeanor, and eagerness to answer every question made the experience truly exceptional. He made the whole process really easy and quick.
Along with Roddy, I also want to acknowledge Becky, Mark, and the manager of Poole Audi, who went that extra mile to address a minor issue that arose, resolving it quickly and efficiently. This level of dedication truly sets Poole Audi apart.
From start to finish, this was a fantastic car buying experience. The process was very professional, and the team were always friendly and helpful. I highly recommend Poole Audi to anyone in the market for a new or used vehicle.
30 de dezembro de 2024
Opinião espontânea
Resposta da Poole Audi
Hello Ash,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a fantastic experience with us and that Roddy was able to ensure the purchasing process of your new Audi was truly exceptional. It's wonderful to know that he was friendly, informative and knowledgeable throughout the whole process and that it was the best car purchasing experience you have ever had.
I will pass your kind words on to Roddy, Becky, Mark and the rest of the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Great customer service
Professional and courteous staff, good all
round experience.
Shout out for Hayley Keeping.
12 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Good morning,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you received great customer service with us at Poole Audi and that our team were professional and courteous. I will pass your kind words on to Hayley and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Welcomed from the start
Welcomed from the start, every staff member was friendly and always helpful, particularly Daniel Worsdell who was the person who guided us through the process of buying a new Audi A5 for me and an Audi A1 for my wife - this company goes the extra mile to achieve maximum customer satisfaction
29 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Robert,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with us and that our team made you feel welcome during your visit. It's great to know Daniel was able to guide you through the purchase of your new Audi A5 and A1. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Getting all the help you need when buying exchanging cars
My Audi adviser was Cameron Parr at Poole Audi Wareham Road.
I went into great detail when negotiating my new Q2 comparing it with my old Q2 schedule and all the details and changes were broken down and explained fully to me. Not being technical minded that took some doing.
Cameron was very patient and polite so I didn’t feel under any pressure on timing or purchasing and with a good exchange rate on my old car I signed contracts.
Thank you Cameron for all your help.
23 de setembro de 2024
Opinião espontânea
Resposta da Poole Audi
Hello Marian,
We really appreciate you taking the time to leave us a review. It's wonderful to know you had a 5-star experience with us and that Cameron was able to assist you with the part exchange of your vehicle. We are thrilled to hear he was patient and polite throughout the process and helped you find the perfect new Audi Q2. I will pass your kind words on to the team and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
Poole Audi
Everyone at Poole Audi was very efficient in dealing with my purchase of a new vehicle.
The salesman ,Cameron Parr kept me up to speed with any developments.and he was very helpful .
5 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Charles,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a great experience with us and that the team were efficient and helpful during your visit. It's wonderful to know Cameron kept you updated throughout the whole process and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
A superb experience from start to finish...
Joe Astley must be commended on a superb purchasing experience. From initial enquiry to personal handover, Joe was a joy to deal with, with clear communication, he was quick to respond and always polite and professional - we very much look forward to dealing with Joe again in future purchases.
6 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Good afternoon,
Thank you for leaving us a 5-star review. We are delighted to hear you had a positive experience with us at Poole Audi and that Joe was able to assist you throughout the purchase and handover of your new Audi. I will pass your kind words on to the team and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Thank you for great service & also…
Thank you for great service & also fixing the issue that had occurred and resolving it for me. I am grateful and will definately buy with Audi again in the future.
4 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Anita,
Thank you for taking the time to leave us a review. It's great to hear you had a 5-star experience with us and our team could resolve the issue for you. We really appreciate your kind words and loyalty and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Salesperson Joe (Audi Poole)
Joe has been extremely helpful and understanding, and his friendly approach makes the whole experience very easy.
21 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Karen,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that Joe was extremely helpful and understanding during your visit and that he made sure the whole process went smoothly. I will pass your kind words on to the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Really friendly and professional people…
Really friendly and professional people right from handover of car for service/MOT to handback upon completion. A pleasure to deal with the staff. Great example to other companies on how to treat customers. Definitely a 5 star experience for me
12 de fevereiro de 2025
Opinião espontânea
Resposta da Poole Audi
Hello David,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear our team were friendly and professional whilst your car was in for its Service and MOT. I will pass your kind comments on to the whole team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Changed an airbag under a recall for my…
Changed an airbag under a recall for my 20 year old A4 Quattro had. Amazing service department, especially Emma
20 de março de 2025
Opinião espontânea
Resposta da Poole Audi
Hello John,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you had a positive experience with us and that our team provided you with amazing customer service. It's great to know we were able to fit a new airbag in your Audi A4 and I will pass your kind words on to Emma and the rest of the team. Please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
First Class Service
From first making contact with Poole Audi to travelling down from Glasgow and being picked up at the station, I cannot praise the dealerships professionalism and customer service highly enough.
Tim Alford the sales executive who looked after me was first class. He did what he said he would do and was in contact with me throughout my purchase until collection and then again afterwards making sure everything was OK.
The professional way in which my new pride and joy was presented was first class and I couldn’t have asked for more.
I certainly wouldn’t hesitate in purchasing another car from Poole Audi as the service was second to none.
PS. The bottle of wine was also excellent!
19 de fevereiro de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Hannah,
Thank you for your fantastic review. We are thrilled to hear that you had a first-class experience with us at Poole Audi. It’s great to know that Tim kept you informed throughout the process and ensured that everything went smoothly from start to finish.
Thank you for making the trip from Glasgow to visit us, and we look forward to welcoming you back to us again in the future. We hope you are enjoying your new Audi and we are so pleased you liked the bottle of Midas too!
Kind regards,
Emma – Poole Audi
New Car Purchase
Made the purchase of my new car easy, sound advice and personal service!
28 de fevereiro de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Tony,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear our team were able to help you find the perfect new Audi and that we made the process easy and enjoyable. We really appreciate your kind words and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.