Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

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Classificada 5 em 5 estrelas

I bought a water fountain in the sale from a local garden centre, unfortunately got it home and the solar adapter was missing as it had been used inside. Not a problem as I went online and found Pow... Ver mais

Classificada 5 em 5 estrelas

It was so great to be able to discuss what I needed over the phone and then take delivery of the perfect solution to my problem, which is still pumping away happily, two years later. Can't recommend t... Ver mais

Classificada 5 em 5 estrelas

Recently installed Sunspray SE 700 pump into a very small natural spring head which drained into a small lined pond, 6'x5'. It needed more supply than could be delivered by gravity. The pump provides... Ver mais

Classificada 5 em 5 estrelas

Great product, very helpful advice provided and ability to buy spares which arrived swiftly and efficiently. A great company with a great product.

Informações sobre a empresa

  1. Fornecedor de equipamentos a energia solar

Informação fornecida por diversas fontes externas

Solar powered products for your home which help you to save money and save energy


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 13% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(1809)

756 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I have been very impressed with this…

I have been very impressed with this company. Despite communication being all via email - everything has been as promised. Communication has been prompt, information accurate and honesty always put at the forefront. I have no hesitation in ordering again from this company.

13 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service.

I bought a couple of sets of solar festoon lights. Unfortunately, the spacing between the bulbs wasn't what I was hoping for. I returned the lights and got a full refund. The lights were of excellent quality but just not right for my project. Great customer service.

28 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great shopping experience

Easy to navigate the website and find what I'm looking for. Great selection of items to choose from. Simple to place an order, make payment and arrange delivery. Top quality products and very reasonable prices

15 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service!

I wanted a solar powered aerator for my large pond. I ordered one from Powerbee and it came super quick. There was a slight hiccup as one of the fixings was missing but they sent me that within 48hrs. All in all, fantastic kit and great customer service!

25 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent products adn support

I have ordered from Powerbee on multiple occasions and the team has always been really helpful. Great products, and excellent advice and support. I emailed them today with a troubleshooting query and they replied within the hour. Thank you to the team!

15 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID AVOID AVOID!

AVOID AVOID AVOID! They even slagged their own product.

Placed an order for a pond pump, solar panel, aerator and other items. Waited over a week for them to arrive. Was told there would be a tracking number and it would be 24 hours delivery. When tracking number arrived royal mail had no receipt of the goods. When chased, PowerBee said that only the filter was being sent. No pump, no solar panels. They were not included in the shipment for some reason. So I was asked to wait for another 2 weeks at least. I asked why I couldnt still recieve the other parts of the order and they said they would send them in the meantime. This included the aerator. When I received the next tracking number for the first batch of goods, I was informed that the aerator was not included either. So all they were sending was a filter box and 75% of the order was still missing. I told them to cancel the order. They said that once the filter box was returned they would refund. I asked them to refund the 75% of the order that was not in the shipment. As that would not require returning...as it has not event been sent. I got a line of psychobabble about "bundles". They would only refund the cost of the aerator as that was bought not part of a bundle. So now I need to wait until only a tiny part of that bundle arrives, before they will refund the £270 it cost.

Here is how they told me I was getting arefund for the aerator: "the tiny little oxygenator that you ordered has been refunded already which certainly would not have been suitable for your pond in any case"

That "tiny little oxygenator" was about £60. And at no point did I tell them about the size of my pond, or its intended use. They even slagged their own product!

When I tried to call them, I got an automated text. I replied calling them a "c*nt". Which I stand by.

A total and utter shambles of a company. The owners names are Nathan Pemberton and Brigita Suttie Stasytyte. Im keen know what a scammer TV show producer thinks of them.

14 de maio de 2026
Opinião espontânea
logótipo da Powerbee

Resposta da Powerbee

We're sorry your experience has fallen short of what
you should have had from us. For anyone else reading,
here's the position from our side:

Your order combined a discounted multi-item bundle (a
filter kit and a 40W solar pump, sold together at a
bundle price) with a separate oxygenator and an
in-stock filter housing. When our inbound shipment
arrived from the supplier, the 40W components weren't
in the consignment — a stocking miss on the supply
side, not the dispatch side. We dispatched the
available items to you immediately and were actively
sourcing the missing components.

When you asked to cancel, the oxygenator was refunded
straight away as a separate line item — 1 to 3
working days for that to land on your card. The
bundle refund will be processed in full once the
in-transit parcel is returned to us; refusing
delivery on arrival is the cleanest route, the
courier returns it automatically, no cost to you.
Bundle items must be returned together because the
discount applied to the bundle requires the bundle to
be treated as a single unit at refund — that's
standard commercial practice, not a delaying tactic.

We won't engage further on communication of the
nature received privately, but the refunds outlined
here will land regardless.

For anyone else reading — phone calls to us route via
an automated SMS reply asking for an email address,
and any email or contact-form message gets a same-day
response.

Kind regards,
PowerBee

Classificada 1 em 5 estrelas

ZERO STARS IF I COULD

Update... i never said i bought anything, i wanted to. The only way to speak to you is via a page on your site. Which i did 3 times. You say there is no record. You are either lying or there is a problem with your system. I have sent another message but i suspect you will say you didnt get that. Your reply is extremely misleading as though you are pointing the finger at me rather than accepting responsibility for your own short comings. ..........After 3 messages on their website over the past two weeks, not a single reply. I called one time but got answer machine to be told to send a message. Then a text saying message on our website. I told them what I wanted, it is over £200. I told them I would leave a review if they did not contact me. Well here we are. Their products may he brilliant from what people say but their interaction with a potential customer is terrible. Zero stars if I could leave that as a mark.

13 de maio de 2026
Opinião espontânea
logótipo da Powerbee

Resposta da Powerbee

Hi Andy,

For the benefit of other readers, the facts here:

You have never made a purchase from PowerBee. We have
no order on record, no customer account, and no
email or contact-form submission from you anywhere on
our system.

You believe you contacted us; the record shows
otherwise.

You also took the step of threatening a one-star
review before any wrongdoing on our part — and then
posted it against a business you have never purchased
from. We'd encourage other readers to weigh that for
themselves.

If you do want to take an actual enquiry forward, our
customer service inbox is admin@powerbee.co.uk and
we reply the same day.

Kind regards,
PowerBee Customer Care

Classificada 1 em 5 estrelas

Misleading Product Description & Disappointing Customer Service

I’m disappointed with my experience. The product I received was incorrectly described on the website, although I noticed the description has now been updated. Unfortunately, customer service was poor — no gesture of goodwill or acknowledgment was offered for the inconvenience caused or the time spent arranging the return. Overall, very frustrating.

11 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Recently installed Sunspray SE 700 pump…

Recently installed Sunspray SE 700 pump into a very small natural spring head which drained into a small lined pond, 6'x5'. It needed more supply than could be delivered by gravity. The pump provides that increased flow from this source, this pump in this case is not a water feature but a functional asset to an artificial pond fed by a natural water supply. It does not need flow when the sun does not shine so a battery backup was not needed.

5 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Motion sensor lights

I bought 3 battery & solar powered, motion sensor garden lights for a long alleyway. Ordering was super easy, delivery was quick, products were great.
No hesitation to buy from this company again - and better still, they are fairly local to us too.

6 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Enlightened with powerbee

I have had many solar powered gadgets. Most lights haven’t been that good. However powerbee solar security light has performed magnificently. After 3.5 months since January it hasn’t been charged. Honestly I hope this isn’t a one off or a fluke. I guess I will have to charge it at some point.

2 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

SE360 solar pond pump

Bought SE360 solar pond pump, product greatly upgraded over previous version, which lasted over a decade until a cable connection became intermittent. Recommended.

30 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service. Quality, bright lights that look fabulous.

Had an issue with one and it was replaced immediately, without quibble.

Would definitely recommend.

25 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Quality

Powerbee solar garden lights are excellent I have bee(n) buying their products for years following a recommendation from a friend.
Every item I have bought has arrived quickly and has been superb quality, so I have never had to use their customer service team.
I would highly recommend.

20 de abril de 2026
Opinião espontânea

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