SCHLECHTESTER KUNDENSERVICE ICH HABE MEIN PAKET BIS JETZT NICHT ERHALTEN UND AUCH NIE ENTGEGENGENOMMEN ABER ABBUCHEN TUN SIE SEHR WOHL NICHT MAL NACH 3 MAILS REAGIERT DIESE FIRMA AUCH... Ver mais
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Leia as opiniões dos outros
Nice quality materials and custom printing looks great, but the sizing seems inconsistent. I ordered a medium cycle jersey (which was close fitted), a small technical tee (which was a little baggy), a... Ver mais
A empresa respondeu
I have used the custom store for the Zwift BanditZ kit for the last couple of years. James makes the sometimes challenging time of producing a team kit easier by being both understanding and helpful.... Ver mais
A empresa respondeu
Great service from Primal as usual. Grabbed myself a bargain in the sale and really appreciated being able to just pop up to their warehouse to pick it up saving on postage. Love the colourful Primal... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de acessórios para bicicletas
- Clube de bicicletas
- Ciclismo indoor
- Loja de artigos para desportos ao ar livre
- Ciclismo de estrada
- Loja de roupas desportivas
Escrito pela empresa
Shop Primal Europe's full collection of cycling apparel. Jersey, Shorts, Bibs, Outerwear for men and women.
Informações de contacto
Unit 9, 73 Sisna Park Road, PL6 7AE, Plymouth, Reino Unido
- +44 (0)1752 696290
- europe-sales@primaleurope.com
- www.primaleurope.com
3,5
Aceitável
406 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Primal Europe
Thank you so much for your review, it means a lot to the team. Enjoy your socks.
Great service from Primal as usual
Great service from Primal as usual. Grabbed myself a bargain in the sale and really appreciated being able to just pop up to their warehouse to pick it up saving on postage. Love the colourful Primal designs, I'm often being asked where I get my cycling gear from.
19 de outubro de 2021
Resposta da Primal Europe
Thank you for the fantastic review, we are so pleased to hear your enjoying your wind vest and that the click and drop service has been so helpful. Happy riding :-)
Brilliant bib knickers fits perfectly
17 de outubro de 2021
Resposta da Primal Europe
Thanks for the review, we are really pleased to hear the bib knickers fit so well. Enjoy your winter riding :-)
I did'nt got my package until today
I did'nt got my package until today. I'm waiting for a long time, but nothing i got.now
Big Scheiße
11 de outubro de 2021
Resposta da Primal Europe
Thank you for your review. Your order was placed on 29 September, 2 weeks ago (9 business days) and was sent with Royal Mail International for delivery within approximately 5 to 7 business days. Your parcel was received by German customs on 2 October and was released for delivery on 12 October, unfortunately due to Brexit parcels have been experiencing delays which are unfortunately out of our control. We are working with Royal Mail to ensure you receive your parcel as quickly as possible. Thanks again
Wollte das Produkt zurück schicken
Wollte das Produkt zurück schicken
Aber auf meine Mail keine Reaktion
Schlechter Service
8 de outubro de 2021
Resposta da Primal Europe
Thank you for your review, we have not received any emails from you. We will contact you via the email you ordered with to arrange for your jersey to be returned. Please look out for an email from europe-sales@primaleurope.com Thanks again
Unusable to mainland Europe
Unusable to mainland Europe, importing doubles price and takes forever. Thanks, Brexit.
2 de outubro de 2021
Resposta da Primal Europe
Thank you for your review. As per the information on our website, all customs and duties charges are payable by the customer as we do not charge UK VAT on products. We do understand that the admin fees can often be high so please do send us a copy of your receipt to europe-sales@primaleurope.com and we will credit this value back to your Primal Points account. Thanks again
Brilliant service
26 de setembro de 2021
Resposta da Primal Europe
Thank you very much for the review, happy cycling :)
Hello Team,
Hello Team,
The delivery came very late after I had ask by email. Instead of the pants I ordered, you delivered me a shirt. I hope that I will soon get the right shorts from you.
Thank you for the support. Best regards Udo
26 de setembro de 2021
Resposta da Primal Europe
Hello and thank you for your review and comments. I have just looked into this and I see a member of team replied to your email of 15th September, as the item you ordered was a PREORDER. All the event merchandise was shipped out by the event themselves, and not us so I can only apologise they got your order wrong. If you have any further issues then please do email europe-sales@primaleurope.com.
Resposta da Primal Europe
Thanks for the the taking the time to review us and for your lovely comments. It really does mean a lot to the whole team at Primal. Enjoy the rest of your day.
First order wasn’t fulfilled due to no…
First order wasn’t fulfilled due to no stock but I didn’t find out til I contacted Primal when I had no delivery correspondence, second order I tried to find out when it might be delivered (having paid £3.99 for Royal Mail 24hour tracked)… and they couldn’t tell me. Needless to say it wasn’t within 24hours and no sign of any refund. I won’t be buying again.
20 de setembro de 2021
Resposta da Primal Europe
Thank you for your comments and review you left us regards your order from Sunday 12th September, about how disappointed you felt about the service from Primal.
Due to an IT error the XS item you ordered showed as in stock, however due to human error the warehouse did not advise you Monday 13th of the shortfall. On Tuesday 14th the morning after the issue was found a replacement size SM was offered, and a refund was actioned after you declined the offer .
On Wednesday 15th however, you then brought the SM item we offered you the previous day and the warehouse dispatched as per the order details.
The Royal Mail Tracked24 label was actually produced for this order at 09:28 on Wednesday, less than 2 hours after your order was placed and 28 minutes after the office opened for the day. At that point you would have received an email from Royal Mail with all the tracking information for the order, allowing you to check the delivery information you required. At 09:34 the order was updated on the website which would have also notified you via email, that the order was processed and fulfiled.
Your refund for the first order was dealt with on 14th September at 11:52 after you had advised us you did not want an exchange to a different size, and again an automatic email would have been sent from our website to advise you of this.
Primal can understand the frustration you felt, however, I do not think the rating reflects the service Primal actually gave you on the telephone, Chatbot or via emails to do with this order. The staff were able to answer your questions and deal with your issue in a professional and timely manner, offering an alternative on Tuesday which could have been dispatch on that same day which was declined.
We are a small company running in very difficult times due to COVID and the knock-on effect this can have on staffing and isolation and the whole disbrution network. If you wish to discuss this any further then please do call the office or drop an email to europe-sales@primaleurope.com. Thanks you again for your comments.
Great gilet and great service
Great gilet and great service. Love the quality of my gilet and the ease and speed of purchasing.
19 de setembro de 2021
Resposta da Primal Europe
Thanks for the 5 star review and great to hear your loving your gilet :) Make sure you tag us on social when you are next about and about in it, as we love sharing our customer's images. Thanks again
Smashed it, in a good way.
Quick delivery, high quality item. Always knew what was going on, where my parcel was and when it would arrive.
8 de setembro de 2021
Resposta da Primal Europe
Hi Jonathan, thanks for your amazing feedback and for leaving such a great review. Enjoy your new kit and remember to tag us on social using @primaleurope #primaleurope
All ordered tricots were delivered…
All ordered tricots were delivered together within a few days. Each tricot was protected in a sealable plastic bag within a plastic bag envelope.
2 de setembro de 2021
Resposta da Primal Europe
Thanks for taking time to review us :)
Size is perfect.
The process was good at the start. I had to email to get a tracking number for my kit as one wasn't sent through when it was sent. And if they could find a way around the EU customs it would be nicer as it makes the cycle kit very expensive when it here to Sweden. The kit it self is very nice and looks great. Fabrics feel and look good for the price you are paying. Sizing is very good I'm 174cm and 73kg and the M size is perfect.
29 de agosto de 2021
Resposta da Primal Europe
Hi Clay, thanks for your taking the time to review us and for your comments. All of the information on orders being shipped outside of the UK is available on our website, and on check out we exclude the UK taxes on all orders, which means you only pay the charges required at the time of import if needed. We also offer to refund any of the admin fees associated with import charges in the way of Awards points, as long as proof can be sent to us. If you would like any further information on this then please email europe-sales@primaleurope.com
Excellent product
I bought this for my OH as he did the beast , he loves it . It’s an excellent jersey . Very well made and fits him like a glove .. thank you
23 de agosto de 2021
Resposta da Primal Europe
Hi Amanda, thanks for the review and what a lucky OH getting presents... it was quite an epic sportive to take part in, and very deserving of a jersey memento. Thanks again
Highly Recommended Company
The kit has some excellent designs. The order was quickly dispatched and when I found what I had ordered was to small (or I am too fat!) the return and replacement was also quickly dealt with. The quality of the gear looks excellent (ask me in a years time). A highly recommended company
18 de agosto de 2021
Resposta da Primal Europe
Hi Peter, thanks for the awesome comments and for taking the time to review us!! Please feel free to tag us on your next bike ride using #primaleurope @primaleurope
It's over 3 weeks and haven't reviewed…
It's over 2 weeks and haven't reviewed order yet and no reply to my queries. I know Brexit ans Covid have made shipping more difficult but communication would help...
(Edited should be over 2 weeks not 3)
16 de agosto de 2021
Resposta da Primal Europe
Thank you for your review and email sent late afternoon on 13 August which has been replied to today, Primal Europe operates Monday to Friday so were unable to reply over the weekend. Your order was placed on 3 August, 2 weeks ago (8 business days) and was sent with Royal Mail International for delivery within approximately 5 to 7 business days, unfortunately due to Brexit parcels have been experiencing delays at customs which are unfortunately out of our control. We are working with Royal Mail to ensure you receive your parcel as quickly as possible. Thanks again.
Good service
Ordered an item which arrived slightly damaged and they were super quick at getting a replacement out.
7 de agosto de 2021
Resposta da Primal Europe
Thank you so much for your review, very pleased to hear the team were able to assist you quickly and we hope you are enjoying the socks :)
Until now I don‘t got the Produkts
2 de agosto de 2021
Resposta da Primal Europe
Thank you for your review. We are sorry to hear that you have not received your kit. This is the first time we have heard from you and so are looking into why this has happened with our partners in Germany who facilitate delivery of the Eschborn-Frankfurt kit. We will contact you directly to ensure you receive your products. Thanks again The Team at Primal
Resposta da Primal Europe
Thank you so much for taking time to review us :-)
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