SCHLECHTESTER KUNDENSERVICE ICH HABE MEIN PAKET BIS JETZT NICHT ERHALTEN UND AUCH NIE ENTGEGENGENOMMEN ABER ABBUCHEN TUN SIE SEHR WOHL NICHT MAL NACH 3 MAILS REAGIERT DIESE FIRMA AUCH... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Nice quality materials and custom printing looks great, but the sizing seems inconsistent. I ordered a medium cycle jersey (which was close fitted), a small technical tee (which was a little baggy), a... Ver mais
A empresa respondeu
I have used the custom store for the Zwift BanditZ kit for the last couple of years. James makes the sometimes challenging time of producing a team kit easier by being both understanding and helpful.... Ver mais
A empresa respondeu
Great service from Primal as usual. Grabbed myself a bargain in the sale and really appreciated being able to just pop up to their warehouse to pick it up saving on postage. Love the colourful Primal... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de acessórios para bicicletas
- Clube de bicicletas
- Ciclismo indoor
- Loja de artigos para desportos ao ar livre
- Ciclismo de estrada
- Loja de roupas desportivas
Escrito pela empresa
Shop Primal Europe's full collection of cycling apparel. Jersey, Shorts, Bibs, Outerwear for men and women.
Informações de contacto
Unit 9, 73 Sisna Park Road, PL6 7AE, Plymouth, Reino Unido
- +44 (0)1752 696290
- europe-sales@primaleurope.com
- www.primaleurope.com
3,5
Aceitável
406 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Carlton Kirby Fan Club
Primal Europe are very easy to deal with and lovely people. Every item I've had from them has been of very high quality.
5 de abril de 2023
Resposta da Primal Europe
Thank you so much for the amazing comments and for taking the time to review us. It really does mean a lot to the whole team at Primal. Enjoy your new kit and don't forget to tag us on social using @primaleurope #primaleurope.
Resposta da Primal Europe
Fantastic review - thank you :) It really does mean a lot to the whole team at Primal. Enjoy your new kit.
Resposta da Primal Europe
Thanks for taking the time to review us and thanks for the lovely feedback :) Enjoy your new kit.
The sizing of the jersey is much…
The sizing of the jersey is much smaller than other brands. Myself & other riders have bought jerseys that are too small & cannot be returned. They are also tight fitting on the arms.
29 de março de 2023
Resposta da Primal Europe
Thank you for your recent comments, and I am sorry to see you felt we could only score 1 Star. We take every review seriously - good or bad and I am sorry you feel we only rate 1 star for Service when we pride ourselves on excellent customer service, and being able to help anyone who contacts us. I have looked into your order and see you recently brought a custom Evo 2.0 Jersey in a recent Team Store, and you mentioned several people chose the wrong size. As this is a custom item, I wanted to check that, as part of a club, you had access to the Fit Kits and were able to try before you buy? Fit Kits - we have full-sizing packs available to try before you buy, especially if you have never worn a Primal product before. Every item we sell on custom is available in sizing packs to avoid these issues. Also, did you contact anyone at Primal to help advise you on sizing if you were unsure?
We are also local in Plymouth, and you can always pop in and check to sizes Monday to Friday if you are passing. Please do hesitate in future to contact us before buying anything online, if you need help understanding the products or fit of the items. Thanks again
Resposta da Primal Europe
We love 5 Stars and amazing feedback - thank you!! It's great to hear you had such a postive shopping experience with us. Enjoy your new T-shirt :)
Cycling cap design and manufacture.
From design to order to completion worked like clockwork helpfull informative staff would definitely use again 5 star service.
24 de março de 2023
Resposta da Primal Europe
Thanks for the 5 stars and amazing feedback!!! It was great to work with you on our custom project. Looking forward to working with you again soon. Don't forget to tag us on socail using @primaleurope #primaleurope
A superb company with top customer…
A superb company with top customer service. Great communication and swift deliveries. Very impressed.
24 de março de 2023
Resposta da Primal Europe
Wow thanks for the fantastic feedback and 5 Stars!!! It's great to hear you have had such a positive shopping experience with us. Make sure to tag us on social on your next bike ride @primaleurope #primaleurope.
Ashby20
Worn twice. Second time a 20 mile race. Very comfortable. Great fit. Looking forward to some Summer running in it 👍👍
26 de março de 2023
Resposta da Primal Europe
Thank you so much for taking the time to review us, it really does mean a lot to the whole team. I can see you are now the proud owner of a customised Running vest from your club :) Make sure to tag us on social when you are next out and about using @primaleurope #primaleurope
Well made kit
shaped well around my body. Well padded bib shorts. Good materials and looks different from the boring norm
21 de março de 2023
Resposta da Primal Europe
Thank you so much for the amazing review and 5 stars - it really does mean a lot to the whole team at Primal :) Don't forget to tag us on social using @primaleurope #primaleurope and enjoy your new Evo 2.0 Asonic Kit!
Resposta da Primal Europe
We aim to please :) So glad you had such a postive shopping experience with us and enjoy your new kit.
Item has not arrived.
6 de fevereiro de 2023
Resposta da Primal Europe
Hello and sorry your items haven't arrived and I can see to date you haven't actually contacted us directly for any help on your issue. I have now tracked your items and I will email you directly the update. Thanks again
Resposta da Primal Europe
Thanks for taking the time to review us and for the 5 stars!!! It really does mean a lot to the whole team at Primal.
Resposta da Primal Europe
Thanks for the 5 stars and I am super pleased you had such a positive shopping experience with us :)
Great products and reasonable cost for…
Great products and reasonable cost for next day delivery. Items ordered at 14:30 on the Wednesday and delivered at 09:00 on Thursday morning.
11 de janeiro de 2023
Resposta da Primal Europe
Thanks for the amazing review and lovely feedback, it really does mean a lot to the whole team at Primal. Enjoy your new kit. Thanks again
Great products and fast delivery
Great products and fast delivery, very pleased with sale prices. Will consider ordering again when sales are on.
3 de janeiro de 2023
Resposta da Primal Europe
So glad you had such a positive shopping experience with us, and thanks for taking the time to review us :)
Very good experience and helpfulness…
Very good experience and helpfulness when enquired about sizes and material type. Delivery was good also.
2 de janeiro de 2023
Resposta da Primal Europe
Thanks for the amazing feedback and for taking the time to review us, it really does mean a lot to the whole time at Primal.
Resposta da Primal Europe
Thanks for taking the time to review us and leaving such great feedback.
unfortunately I still have no goods…
unfortunately I still have no goods receipt....
16 de dezembro de 2022
Resposta da Primal Europe
Thanks for your message and feedback. I can see you emailed us on December 14th to which we replied to advise due to UK Industrial Action parcels are taking a little longer than normal to get through the system, which is completely out of our control. I have again tracked your parcel today and can see it is in German Customs and has been since 18th December, so please make sure you acknowledge any contact from them. Thanks again
Thank you to James & Co
25 de novembro de 2022
Resposta da Primal Europe
Thanks for the 5 Stars and for taking the time to review us - it really does mean a lot to the whole team at Primal. Thanks again
Long sleeve top was bought as a medium…
Long sleeve top was bought as a medium "compression top" but sized as per a large in the sizing guide and was cut in what can only be described as a loose fit. Tights were good quality and sizing but the lettering print was not in the location specified in the design.
22 de novembro de 2022
Resposta da Primal Europe
Thanks for your feedback and comments and I am sorry to hear you are not happy with your products. I can see you ordered as part of our custom programme and your team manager would have had samples and fit kits available for sizing before you buy. Any designs would have been signed off before we produce and make, to the approved artwork. I would suggest you liaise with your team manager on this, and I am happy to liaise with her directly and look into any query you may have. Thanks again
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.