Printerbase Opiniões 2545

Customer Service was exceptional, before receiving order had a phone call that asked if the scanner that was ordered met all criteria. (Was not double-sided scanner and upgraded to what was needed)

Arrived same week, can't fault anything

Perfect in every way, cannot be faulted.

I ordered a printer and Steve from Printerbase phoned to check that the order was what I needed, it was as it is the only printer with the specs I need that will fit my home office space, and to tell me that I needed a 5 cartridge ink set not the 4 I had ordered. They could have just sent me what I ordered but they went the extra step so that I can get up and running as soon as the kit arrives. Couldn't be more satisfied.

The first time I have used Printerbase when purchasing a HP Laser Printer for home use. Easy to order on line and got the printer the following day - could not ask for more. Pricing was very competitive.
First class service thereafter with a follow up call originally to run through the order details and ensure the printer was appropriate for the intended application, then a follow up call to check all was good and the extended warranty had been registered.
Special call it for Steve K the account manager who was a credit to the business.
I wouldn’t hesitate to recommend to anyone in the market for a printer / printer peripherals to use Printerbase.

Great experience from company regarding my new printer purchase and a big shout out to Caroline for her follow up call to see how I was getting on and to remind me to register my printer for its warranty through manufacture and for ink supplies etc.

Great service all round and fast delivery 5*

I am very disappointed with Printerbase Ltd. I ordered a Brother HL-1110 printer because their website clearly stated it was in stock. However, several days after placing my order, I received an email saying the item was actually unavailable. To make matters worse, the staff member who contacted me didn't even bother to apologize for the inconvenience or the misleading information on their site. Very unprofessional service. I wouldn't recommend them if you need reliable stock updates or basic customer courtesy.

Този отговор от тяхна страна звучи като стандартен корпоративен "copy-paste", който се опитва да замаже ситуацията, без да признае същината на проблема.

Ето предложение за остър, но аргументиран отговор на английски, с който да ги поставиш на място:

Proposed Response:

"Thank you for the response, but it misses the point entirely.

Firstly, your website explicitly stated the Brother HL-1110 was in stock at the time of purchase. Labeling this as a 'system issue' doesn't change the fact that it is misleading to consumers.

Secondly, you mentioned that your team called with a 'resolution.' To be clear, the 'alternatives' offered were two different models, both of which were nearly 100% more expensive than the one I ordered. Attempting to upsell a customer to a product at double the price after failing to fulfill an order is not a resolution; it’s poor practice.

Lastly, I stand by my comment regarding the lack of courtesy. Not once during the initial call or email did the staff member offer an apology for the error or the inconvenience caused. Real customer service starts with taking responsibility, not just investigating 'procedures' after a public review is posted. I have already taken my business elsewhere.

Very fast and efficient service. Particularly liked the follow up call to offer further assistance.

A 10/10 service that felt very natural. Joseph called after I placed my order and we had a very informative and friendly chat about the printer and delivery. The conversion was reassuring about the printer I'd bought. Super happy with the service, the price and the printer. Thanks again.

Can’t recommend highly enough. Great customer service and quick delivery. Will use again

Great service. I received a call to discuss the most appropriate delivery day.
The caller was very friendly.

I found printer base to be exceptionally professional and helpfull i had 2 faulty printers epson were very good i informed printerbase and with their help the matter was sorted..I would recommend printerbase excellent to deal with a truly 100% firm

Great help from Yvette and Andrea when DHL messed up a delivery. Another printer sent same day, arrived the next. Emails answered very quickly, and superb service all round. Highly recommended.

Amazing service! They called me up to check in best delivery times and then also discussed cartridges (which I hadn't ordered). It wasn't a hard sell but good advice as to OEM versus non OEM versus even cheaper options, the benefits of each (including the impact on the printer Warranty).

They gave the sort of added value that you rarely experience today through on-line ordering and that big giant we all order too much from!

Use these guys - they're friendly, honest and competitively priced!

Cheers from a very happy customer, I'll be back (in a returning customer sense rathe than a menacing Terminator sense....)

First class in every respect. Very quick delivery.

Really helpful staff. Lots of backup on setup, good delivery and great price.

Great company to deal with. Canon Pixma G650 with Black Friday discount was in stock and is happily up and running after a hiccup with delivery. I was worried there might be a problem but the phone was answered without delay and people did what they said they’d do - many thanks Paul, Charles and Yvette for your help!

I ordered a Canon multifunction printer on-line because they had good reviews and a better price than Amazon. They phoned me before delivery to ask what I was going to use it for and told me the bad points about it as well as the good points. In the end I went ahead but asked them to delay the delivery by a few days because I was going to be out the following day. It arrived as scheduled but what I was stunned about was that they then phoned me up and told me that Canon had just brought in an offer of 30% off of that printer and since they had not despatched it at the time the offer came in, they were going to credit me with £120, being the 30% discount. There was absolutely no reason why they needed to do that. They have my business now and I have recommended them to all of my friends.

We bought a Cannon home printer online and later received a call from customer services to discuss the printer purchased and our needs. Delivery was quick as was the response to a further query I had. Really good customer service and would buy from the company again. Thank you.

Massive choice of printers. Next day delivery.
A good web site to use and instructions with the printer setup were easy to follow.

Printerbase service is brilliant. The delivery time was short to say the least, within 24 hours from order to delivery. We bought a Canon PIXMA TS6550i A4 Colour Multifunction Inkjet Printer. It's unbelievable what it can do. Canon designers must be proud. Thanks to Charles & Bryony at Printerbase for providing a more than excellent service.