Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Printer base has been a refreshing antidote to most internet purchases, Always quick to respond, always a person at the other end totally reliable (thanks Luis !) The Cannon Maxify GX1050 that I... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic customer service again! I placed an order for ink cartridges on 28 April. I received a courtesy call the following morning from Luis Filipe, an account manager. Luis confirmed receipt of my... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very happy with both printer (Canon PIXMA G3590) and service. Follow-up call after placing online order to make sure printer really did meet my needs and arranging discount on inks as I decided to buy... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Many thanks to Printerbase. They called me shortly after the order to check the printer had everything I needed, straightaway pointed out that the one I ordered didn't have duplex scanning, and I was... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de impressoras e scanners
  2. Loja de Informática
  3. Loja de dispositivos electrónicos
  4. Loja de materiais para escritório
  5. Papelaria
  6. Fornecedor de toners

Escrito pela empresa

We stock printers and consumables for all the big brands like HP, Oki, Kyocera, Xerox, Brother, Canon and Epson. We also stock over 20,000 stationery products too, all with FREE next business day delivery on all orders over £36


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 76% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent service

Excellent service, The Canon TS8750 is brilliant.
Delivery was very quick & contact from company very good.

3 de outubro de 2025
Opinião espontânea
logótipo da Printerbase

Resposta da Printerbase

Hi Don,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

Fabulous customer service and…

Fabulous customer service and commitment to satisfaction. However, let down by ParcelForce Next Day which refers to the next day after the next day.....
But don't let this put you off.

26 de setembro de 2025
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Resposta da Printerbase

Hi Alan,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 2 em 5 estrelas

Fast delivery but lots of spam calls

Fast delivery, quick service but expect sales phonecalls every couple of months. I'm still getting them 3 years after purchase.

13 de outubro de 2025
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Resposta da Printerbase

Hi Pete,

Thanks for taking the time to review Printerbase. We are sorry to hear about your recent experience. We take these reviews seriously to help us reassess our processes, so thank you for sharing this issue.

I have passed on your feedback to our sales team regarding your phone calls.

My apologies for any inconvenience caused, hopefully this experience does not put you off using Printerbase in the future.

Many Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

Good price

Good price. Prompt delivery. Helpful follow up from Joseph re inks. Thoroughly recommend. thank you

25 de setembro de 2025
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Resposta da Printerbase

Hi Rosalind,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

Great service

Great service. Prompt delivery and a call to check all was OK.

12 de outubro de 2025
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Resposta da Printerbase

Hi Phil,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

Nothing was too much trouble

Nothing was too much trouble, extremely courteous throughout. My son introduced Printerbase to me and
I would thoroughly recommend them to anyone.

16 de setembro de 2025
Opinião espontânea
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Resposta da Printerbase

Hi Colin,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

Good Service

Kept informed quick postage next day by 16:00hrs not bad coming from Manchester area courteous delivery driver

26 de setembro de 2025
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Resposta da Printerbase

Hi Joe,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

Wonderful company

Wonderful company. The first order disappeared into the ether and a second was sent and arrived within 24 hours. Now all set up and running perfectly

30 de setembro de 2025
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Resposta da Printerbase

Hi Mrs D,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

Very satisfied good customer service

Very satisfied good customer service. Clear details to set up. Printer working brilliantly

22 de setembro de 2025
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logótipo da Printerbase

Resposta da Printerbase

Hi Mrs Lorna Hartley,

Thanks for taking the time to review Printerbase, we are delighted to hear you are pleased with our service. We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 1 em 5 estrelas

High pressure sales tactics

Unfortunately this is one of those businesses that feels it’s necessary to ring you every time you place an order and try and persuade you to change your order to their own branded products.

They even have the audacity to keep trying when you say no, followed by we won’t contact you again. When you place another order…. Surprise surprise another call.

High pressure sale tactics and unnecessary interruptions to other businesses spoil this company. There are many good printer cartridge suppliers in the market place, my suggestion would be to use those!

22 de setembro de 2025
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Resposta da Printerbase

Hi Richard,

Thanks for taking your time to review Printerbase, I'm sorry you were not impressed with our follow up calls. We do call all new and existing customers after an order to make sure the item(s) delivered are suitable for their needs.

Every order means a lot to us regardless of the value, so our calls are to reduce any frustration for our customers, and go above and beyond to ensure our customers are happy with the service we provide, to deliver a good shopping experience.

We have looked in this and the team member you spoke to was trying to make you aware of the fact that not all compatible toner cartridges on the market come with a warranty and the fact that our own branded toners are 100% tested and come with a 12-month warranty as standard.

We take all reviews seriously and constantly work to rectify any issues and learn from the feedback going forward. We apologise for any inconvenience caused.

Many Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

Excellent service

Excellent service, from printerbase when I wasn't sure when the delivery was being made. Contacted me and phoned me to let me know.

Really friendly highly recommend using them and will happily in the future.

4 de setembro de 2025
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Resposta da Printerbase

Hi Craig G,

Thanks for taking the time to review Printerbase, we are delighted to hear you are pleased with our service.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

I ordered an Epson ET 18100 and paid…

I ordered an Epson ET 18100 and paid extra for a Saturday delivery. I was really worried as this was not delivered on Saturday as promised. After leaving a message on Messenger and a couple of phone calls later on the Monday the whole matter was sorted and they advised that they would refund the extra cost for the Saturday delivery. Turns out there was an issue with the courier. Printer was delivered later the same day. Excellent customer service and excellent team who do what they say they will. A big shout out to Yvette Ashton who helped to resolve. Will definately be a returning customer :)

15 de setembro de 2025
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Resposta da Printerbase

Hi Big Bear,

Thanks for taking the time to review Printerbase. We are delighted to hear you are pleased with our service and that we were able to resolve the delivery issue quickly. I have passed your feedback on to Yvette and her manager.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

EXCELLENT SERVICE

I had a problem progressing a printer order on the internet so called Printerbase late on a Friday afternoon. The lady I spoke to was extremely helpful and since it was too late for a Saturday delivery I was happy to receive the item on the Monday which duly arrived as promised.
I would also add that they were the only company out of several to advise me that the particular printer I wanted was back in stock, so thank you Printerbase.

29 de agosto de 2025
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Resposta da Printerbase

Hi E H Stapleton,

Thanks for taking the time to review Printerbase, we are delighted to hear you are pleased with our service.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

Excellent Customer Service

I called the team as my existing printer failed me. I wanted to get a new printer on par with my old one, which Steve sorted that out and arrange delivery the next day.
Steve called the following morning to tell me to expect the printer before lunch but it had already arrived.
3 weeks later Steve called me back to ensure I had registered the printer to give it extra warranty.
Very happy and already recommended people to printerbase. Well done and thank you.
Printer was set up easy enough and works well

21 de agosto de 2025
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Resposta da Printerbase

Hi Pauline,

Thank you for taking the time to review Printerbase. We’re delighted to hear you’re pleased with our service. I’ve shared your feedback with Steve and his manager, and they’re both thrilled to receive your kind comments.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

great service, bad printers

Unfortunately the Brother DCP-J1310DW printer supplied by Printerbase locked up after a week but was promptly collected and replaced by Printerbase. However the replacement failed with a “maintenance” error on startup and is being collected by Printerbase and refunded. Full marks to Printerbase and zero to Brother.

9 de setembro de 2025
Opinião espontânea
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Resposta da Printerbase

Hi ChrisB,

Thank you for taking the time to review Printerbase. We’re sorry to hear about the issues you had with your Brother printer, but we’re glad we were able to resolve them quickly.

We look forward to helping you again in the future.

Thanks,
The Printerbase Team

Classificada 5 em 5 estrelas

Excellent customer service

I had previously purchased a printer for the office from Printerbase and their service was so good that I had no hesitation in going straight to their website when we needed a second.
They promise a next working day delivery, I placed my order on Friday and, rang me immediately after placing my order to confirm that as it was a bank holiday weekend, it wouldn't arrive until Tuesday and asked if I still wanted it. On arriving back at the office on the Tuesday morning, the printer was waiting for me.
The first time I used them, they actually rang when I placed the order to make sure that the printer I had ordered was suitable for my requirement. No hard sell, just a courtesy call.
Very, very impressed with Printerbase and will happily use them again in the future.

22 de agosto de 2025
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Resposta da Printerbase

Hi Martin,

Thanks for taking the time to review Printerbase, we are delighted to hear you are pleased with our service, delivery and price.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

Great service - very helpful staff.

Staff at Printerbase were easily contactable, knowledgeable and helpful. They advised me regarding the best printer and service arrangements to suit my needs, at a very reasonable cost. Would highly recommend.

15 de agosto de 2025
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Resposta da Printerbase

Hi Chris,

Thanks for taking the time to review Printerbase, we are delighted to hear you are pleased with our service and price. We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

Top Company

I am updating my 5 star review from 2021. Printerbase continues to impress. Knowledgeable, good prices and first class customer service. Other companies please take note.

2 de setembro de 2025
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Resposta da Printerbase

Hi Michael,

Thanks for taking the time to update your review. Thanks for the great feedback.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

Looked to replace my old Canon Inkjet

Looked to replace my old Canon Inkjet, also bought from Printerbase 9 years ago. The Pixma G3590 matched my specification at a good price. Delivered with additional inks on the specified day. Happy with the purchase and knowing if there were any problems [ there wasn't] there is someone at the end of the telephone to ask for advice.

14 de agosto de 2025
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Resposta da Printerbase

Hi Warren,

Thanks for taking the time to review Printerbase, we are delighted to hear you are pleased with our service, price and delivery.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

Classificada 5 em 5 estrelas

Excellent company

This is an excellent company offering quality products at reasonable prices with speedy delivery. The customer support is exceptional, with helpful telephone guidance offered and sources of telephone and online support from the manufacturer of the product also identified.
A week after my purchase, Printerbase emailed recommending that I register my purchase with the manufacturer of my printer and giving me the online address to do so.

16 de agosto de 2025
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Resposta da Printerbase

Hi Helen,

Thanks for taking the time to review Printerbase, we are delighted to hear you are pleased with our service, price and delivery.

We look forward to helping you out again in the future.

Thanks
The Printerbase Team

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Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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