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Classificada 5 em 5 estrelas

The location, facilities, kindness and meticulous consideration were all perfect. I was moved by the way he tried his best to meet the customer's needs. It was a trip for healing and it was an excelle... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

We knew the specific hotel Schloss Roxburgh we wanted and thought it was worth a try booking through Private Upgrades. Wanted two rooms so first negative had to book both individually. We only recei... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently booked my stay at the Waldorf Astoria in Helsinki, Finland, and I truly cannot say enough positive things about the experience. From the moment I stepped into this exceptional property un... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The Carlton Cannes is an ICON along the French Rivera and they super exceeded our expectations. The General Manager, Pierre Louis Renounce, a veteran hotelier and his dream team personally met with u... Ver mais

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Informações sobre a empresa

  1. Agência de viagens

Escrito pela empresa

PrivateUpgrades is a members-only travel club. It caters to those seeking luxury accommodation for both leisure and business trips. PrivateUpgrades has over 20 years of experience. It offers its members VIP access to exclusive upgrades, amenities, discounts, and promotions. They are at luxury hotels worldwide. This service adds value to hotel bookings. It ensures that members get a personalized service. This service transforms their whole stay. The club is in Switzerland. It is part of the Deluxetargets Group, an international tourism agency founded in 2001. This shows the group's established presence in luxury travel. PrivateUpgrades members get many benefits. These include personal attention and instant room upgrades. Also, special offers and unique experiences. Plus, flexible check-in and check-out times and insider tips from dedicated Travel Designers. These perks enhance the hotel stay. They can double the value of the booking. Moreover, PrivateUpgrades boasts a high success rate in securing upgrades for its members. Over 74% of past reservations received an upgrade. A significant portion of those were double or even triple upgrades. The club also offers a free membership model. Members must keep active by booking luxury hotel stays through PrivateUpgrades. They must also meet a minimum stay requirement each year. PrivateUpgrades has Gold and Concierge membership levels for those seeking more exclusive benefits. They offer extra perks and personal concierge services. These services cater to all travel needs, from restaurant reservations to concert tickets. PrivateUpgrades stands out due to its selection process for luxury hotels. It ensures that only the best ones are featured. The criteria are meticulous. They include factors like location, amenities, and exclusive hotel promotions. They ensure that members have access to the best luxury accommodations. The club has strong relationships with hotel owners and managers across the globe. This further assures that members are treated as VIPs throughout their stay.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

160 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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Classificada 4 em 5 estrelas

Great hotel

Great hotel, delicious breakfast, very helpfull staff, good to come back.
It’s close to the main station, which makes the area a bit special

28 de outubro de 2025
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Resposta da PRIVATEUPGRADES

Brigitte, we truly appreciate having you as one of our loyal members over the years and are grateful for your feedback. We’ll gladly share your comments with the hotel. If you’d like to ensure the hotel’s location matches your preferences next time, please feel free to contact us before booking - we’re always happy to assist and provide personalized recommendations. We’re fully dedicated to being there for you and ensuring every stay is nothing short of an exceptional, uncompromising experience.

Classificada 5 em 5 estrelas

Great hotel

Private upgrades propose very nice hotels with interested advantages and prices

25 de outubro de 2025
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Resposta da PRIVATEUPGRADES

We’re delighted that you are happy with our hotel selection and that the VIP benefits and prices appeal to you. We truly appreciate your support and look forward to upgrading your next hotel stay.

Classificada 5 em 5 estrelas

Most incredible company to book luxury…

Most incredible company to book luxury hotels. They really make your stay unforgettable. All the bookings I made with Private Upgrades exceeded our expectations with the best upgrade and truly exceptional customer service! Thank you so much Private upgrade we are excited to book our next trip! Emma

24 de outubro de 2025
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Resposta da PRIVATEUPGRADES

Thank you so much, Emma - what a wonderful review! We’re absolutely thrilled to hear that your stays through PrivateUpgrades have been memorable and that our service exceeded your expectations. Creating unforgettable travel experiences is exactly what we strive for, and it means the world to know we succeeded for you. We can’t wait to upgrade your next hotel stay!

Classificada 5 em 5 estrelas

Great service and booking with Private Upgrade

Private Upgrade are the best , great service

21 de outubro de 2025
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Resposta da PRIVATEUPGRADES

Thank you so much, Bimmy! We truly appreciate your kind words and are thrilled to hear you had such a great experience with us. We look forward to upgrading your next hotel stay.

Classificada 4 em 5 estrelas

Nice Hotel with room to improve

Room was nice and large. Hotel is very clean and the staff friendly. Although being upgraded as a Titanum member we had to pay extra for the Lounge access which felt strange. Breakfast was only available at the restaurant where the service has room for improvment due to lack of adequate managment.

8 de outubro de 2025
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Resposta da PRIVATEUPGRADES

Thank you for your feedback, Chung-Shik. We truly appreciate you taking the time to share your experience. Please note that the hotel kindly provided a double upgrade from a Grand Deluxe Room to an Executive Room. As per their policy, Lounge access is not included in complimentary upgrades, though they offered you a discounted rate for access as a gesture of goodwill. We hope you were happy with our service, and we look forward to the opportunity to upgrade your next stay again.

Classificada 5 em 5 estrelas

I had a good service/experience using…

I had a good service/experience using private upgrades travel services. Recommend highly. Thank you!

28 de setembro de 2025
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Resposta da PRIVATEUPGRADES

Thank you so much for your kind words, Shahab. We truly appreciate your feedback and are happy to hear that you had a great experience with our PrivateUpgrades service - it means a lot to us. We’ve also shared your comments and concerns with the team at Sofitel Taksim so they can review and improve where needed. We’re grateful for your recommendation and look forward to assisting you with your future travels.

Classificada 5 em 5 estrelas

Five stars without hesitation

Five stars without hesitation! I am a regular customer of PrivateUpgrades and will be returning for every next trip. The booking process is easy and swift, my data and preferences arw stored such that I do not have to insert upon each new reservation. The travel designers are very helpful and respond swiftly to any enquiries. The benefits included with a booking via PrivateUpgrades are indeed provided by the hotels. As a PrivateUpgrades customer I would usually get an upgrade (which is subject to availability which is made clear during the booking process) but have gotten fantastic rooms, lastly at the Fullerton Bay Hotel in Singapore. Can very much recommend!

20 de setembro de 2025
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Resposta da PRIVATEUPGRADES

Thank you so much, Alexandra, for your wonderful review! We truly appreciate your trust and loyalty. It means a lot to us to have you as a valued member, and we look forward to being part of many more of your future hotel journeys.

Classificada 5 em 5 estrelas

Private UpGrades and The Ritz Carlton,Toronto,CN.

We have recently returned from an excellent week at the Ritz Carlton,Toronto,Canada. All arrangements were ably managed by Private Upgrades and the Ritz Carlton honoured all the upgrades and other arrangements which they had made in advance. We highly recommend Private Upgrades to make your Travel Arrangements.

25 de agosto de 2025
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Resposta da PRIVATEUPGRADES

Thank you so much, David! We’re delighted to hear you enjoyed your stay at the Ritz-Carlton Toronto and that everything went smoothly. We truly appreciate your kind words and recommendation.

Classificada 5 em 5 estrelas

Great company with the best deals at the worlds best hotels.

Private Upgrades are a great company and get the best deals at the best hotels. I booked the Wedgewood Hotel in Vancouver for 2 nights, no other hotel booking site could offer the great inclusions that Private Upgrades gave, this included $100 room credit, full American breakfast each day and, subject to availability, a complimentary room upgrade and early checkin and late checkout, we got an early check in at 11am (standard 3pm) and a late check out at 1pm (standard 11am). We highly recommend Private Upgrades, on our recommendation our friends have just booked The Savoy in London for 2 nights next year and got great inclusions .

4 de setembro de 2025
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Resposta da PRIVATEUPGRADES

Thank you so much for your wonderful feedback and for sharing your experience. We’re delighted to hear that you enjoyed the Benefits and VIP treatment. We also appreciate your kind recommendation to your friends – it means the world to us that you trust PrivateUpgrades not only for your own travels but also for those close to you. We look forward to helping you (and your friends) create more unforgettable stays at the world’s best hotels.

Classificada 5 em 5 estrelas

Megeve Magic Stay

The whole experience of booking through Privateupgrades was smooth and efficient.
The hotel staff were friendly and welcoming with a bowl of fruit, desserts and champagne in the room when we arrived.
The location was perfect with lovely views of Mont Blanc.
The breakfast was delicious with lots of choice.

25 de agosto de 2025
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Resposta da PRIVATEUPGRADES

We’re so glad you loved our welcome treats and enjoyed a glass of bubbles while taking in the Mont Blanc views- that’s exactly the kind of arrival we love to create. Thank you for sharing your experience!

Classificada 5 em 5 estrelas

Perfect experience

Excellent ! Prices and services supplied as written on the offer. I’ll try it again asap.

29 de agosto de 2025
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Resposta da PRIVATEUPGRADES

Thank you so much, Ilaria! We’re delighted to hear that everything was exactly as promised and even exceeded your expectations. We’re already looking forward to upgrading your next hotel stay.

Classificada 5 em 5 estrelas

PrivateUpgrades big thumbs up

PrivateUpgrades team members are responsive, professional and knowledgeable. The team will strive to create an utmost overall enjoyable booking experience for consumers.

This is in relation to my stay few days ago at Ritz Carlton Millenia.

28 de agosto de 2025
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Resposta da PRIVATEUPGRADES

Thank you so much for your kind words and positive feedback! We’re delighted to hear that you enjoyed working with our team and that their dedication and expertise made your booking experience exceptional. Your support means a lot to us, and we look forward to assisting you with your future hotel stays.

Classificada 5 em 5 estrelas

Reliable company

Reliable company. Rapid reply to all my questions. Perks same as virtuoso. Very good deal for some cities. I have used them for Bangkok and Tokyo.

19 de agosto de 2025
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Resposta da PRIVATEUPGRADES

Thank you so much, Garunee! We truly appreciate your kind words and are delighted to hear you had a great experience with us in Bangkok and Tokyo. It’s wonderful to know you found our service responsive and the perks valuable. We look forward to assisting you again on your future travels.

Classificada 5 em 5 estrelas

The best company i deal with in last…

The best company i deal with in last few years they delivered what they promised and always i will deal with them.

16 de agosto de 2025
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Resposta da PRIVATEUPGRADES

Thank you so much for your remarkable statement, Mohammad! Your words truly made our whole team happy. We’re grateful for the trust you place in us, and we’re delighted that we can give back with unforgettable hotel experiences. We look forward to hearing from you again soon.

Classificada 5 em 5 estrelas

Shanghai J Hotel

We recently stayed at the stunning J Hotel in Shanghai for 3 nights, booking through Private Upgrades, and it was truly the best hotel experience we’ve ever had.
From start to finish, everything exceeded expectations—the rooms were immaculate and beautifully designed, breakfast was exceptional, the Yi Lounge was a luxurious retreat, and dinner at Jin Yan restaurant was simply perfect. The staff went above and beyond in every way, making us feel incredibly welcomed and cared for.
Private Upgrades promised several member benefits, and every single one was delivered flawlessly:
Stay 3 nights for free
Late checkout
$100 food & beverage credit
Free room upgrade upon arrival (we were even able to choose our room style!)
Daily afternoon tea for two in the Yi Lounge – which turned out to be much more than just tea; it was an extensive open buffet with a wide selection of delicious food and beverages.
A special thank you to Migi Dalida - Travel Designer at Private Upgrades, who made the entire booking process seamless and ensured that every detail of our stay was perfect.
This experience was truly five-star in every sense, and we can’t wait to book with Private Upgrades again.

16 de julho de 2025
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Resposta da PRIVATEUPGRADES

Thank you so much, Oliver, for sharing your wonderful testimonial about your stay at J Hotel Shanghai. We are truly thrilled to hear how much you enjoyed our personalized service and exclusive VIP benefits. Your kind words and recommendation mean the world to us, and we cannot wait to craft an even more memorable experience for your next stay.

Classificada 5 em 5 estrelas

Great Service, Easy to Use

This was my first time booking through Private Upgrades and I have to say the whole process (online) was very easy. Great customer contact & care from booking to break completion. Would highly recommend Private Upgrades & have already made another reservation through them.

17 de julho de 2025
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Resposta da PRIVATEUPGRADES

It is lines like yours that inspire us every day to turn your most valuable time into a memorable experience, Mr. Ross. Our team feels truly honored by your words, and we are delighted to upgrade hotel stays of valued members like you.

Classificada 5 em 5 estrelas

Excellent service

We used Privateupgrades.com for the first time, they were excellent to deal with. Their website is easy to navigate and it was very easy to book our hotel stays. We even had little extras added to the hotels we booked which made it even more appealing to use this company. We had to contact them to make an alteration and nothing was a problem. Everything was seamless when we got to our hotels. Fantastic service and I’ll use Privateupgrades.com again.

20 de julho de 2025
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Resposta da PRIVATEUPGRADES

Thank you so much, Lee! We're thrilled you loved your first hotel experience through us. We're delighted that our website, perks, and seamless service made your trip a memorable one. We truly appreciate your trust and look forward to upgrading your next stay soon!

Classificada 3 em 5 estrelas

Miscommunication caused embarrassment.

Unfortunately we had to wait till 4pm for our room, after a guarantee of 3pm, probably earlier. We arrived at 2pm had some lunch in the hotel bar. The food was lovely.
The room, a suite in a 5* hotel, was clearly booked for 3 adults for our grandson’s 18th birthday. When we were finally shown to our room, we
had to call down and ask where our grandson’s bed was. They brought it up while we were at the theatre. It was a very narrow and not very long child-sized bed for a 6ft 1”, 18year old which they did know about as they did provide a chocolate brownie in the room announcing his birthday ( which was a nice touch) At lunch that day and breakfast the 2 following days they had our room down as 2 guests, asking us to wait while they rearranged the table, which felt embarrassing and awkward in front of our grandson. There was only 2 of everything in the room ( cups, glasses etc) instead of 3. They also charged us more than the original private upgrades quote. I did not want to make a fuss in front of our grandson as he already felt awkward. I can only think there has been some miscommunication along the way somewhere. We’ve stayed here before as a couple and never had a problem.

9 de julho de 2025
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Resposta da PRIVATEUPGRADES

Thank you for taking the time to share your feedback, Mrs. Stokes. We truly appreciate your comments and are very sorry to hear that certain aspects of your stay did not fully meet your expectations. Please accept our sincere apologies for the check-in delay. While everything on our side was arranged for your arrival, an internal miscommunication by the hotel caused the process to take longer than intended. We have addressed this with the hotel management, who also regret the inconvenience. Regarding the third bed, the hotel offers only one standard-sized rollaway bed, and unfortunately, larger alternatives are not available. As for the additional charge, this is a discretionary 5% service charge, a common practice in many London hotels. It is entirely voluntary, and if you prefer not to pay this amount, please get in touch with our members' support by email. We will be happy to coordinate a refund with the hotel on your behalf.

Classificada 5 em 5 estrelas

upgrades and extras!

All the advertised upgrades and extras came true. What great value. The early checkin was especially welcome, as was the 150 Aus dollars to spend at the bar!
Lovely hotel.

6 de julho de 2025
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Resposta da PRIVATEUPGRADES

Thank you so much, Stuart, for giving our service a try and for sharing your lovely feedback! We're absolutely thrilled to hear that your experience was nothing short of exceptional and that we could go beyond your expectations. We can't wait to upgrade your next hotel stay and make it just as amazing.

Classificada 5 em 5 estrelas

The Raffles Bali

Stayed at The Raffles Bali
Beautiful setting very spacious villa fantastic service especially from Bella
Enjoyed a few drinks at the beach bar nice selection of cocktails both their restaurants were excellent
Booked thorough PrivateUgrades amazing deal and very efficient team

26 de junho de 2025
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Resposta da PRIVATEUPGRADES

Thank you for sharing your impressions of The Raffles Bali, Rashmi. We’re delighted that you had such a wonderful stay at this exceptional property. It’s terrific that your time there was truly memorable, and we’ll be sure to pass your kind feedback along to the hotel’s management. They will also be pleased to know their efforts were so appreciated. We're glad that your experience booking The Raffles Bali through us met your expectations. We look forward to assisting you again with your future hotel stays.

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