The location, facilities, kindness and meticulous consideration were all perfect. I was moved by the way he tried his best to meet the customer's needs. It was a trip for healing and it was an excelle... Ver mais
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I recently booked my stay at the Waldorf Astoria in Helsinki, Finland, and I truly cannot say enough positive things about the experience. From the moment I stepped into this exceptional property un... Ver mais
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The Carlton Cannes is an ICON along the French Rivera and they super exceeded our expectations. The General Manager, Pierre Louis Renounce, a veteran hotelier and his dream team personally met with u... Ver mais
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Informações sobre a empresa
Escrito pela empresa
PrivateUpgrades is a members-only travel club. It caters to those seeking luxury accommodation for both leisure and business trips. PrivateUpgrades has over 20 years of experience. It offers its members VIP access to exclusive upgrades, amenities, discounts, and promotions. They are at luxury hotels worldwide. This service adds value to hotel bookings. It ensures that members get a personalized service. This service transforms their whole stay. The club is in Switzerland. It is part of the Deluxetargets Group, an international tourism agency founded in 2001. This shows the group's established presence in luxury travel. PrivateUpgrades members get many benefits. These include personal attention and instant room upgrades. Also, special offers and unique experiences. Plus, flexible check-in and check-out times and insider tips from dedicated Travel Designers. These perks enhance the hotel stay. They can double the value of the booking. Moreover, PrivateUpgrades boasts a high success rate in securing upgrades for its members. Over 74% of past reservations received an upgrade. A significant portion of those were double or even triple upgrades. The club also offers a free membership model. Members must keep active by booking luxury hotel stays through PrivateUpgrades. They must also meet a minimum stay requirement each year. PrivateUpgrades has Gold and Concierge membership levels for those seeking more exclusive benefits. They offer extra perks and personal concierge services. These services cater to all travel needs, from restaurant reservations to concert tickets. PrivateUpgrades stands out due to its selection process for luxury hotels. It ensures that only the best ones are featured. The criteria are meticulous. They include factors like location, amenities, and exclusive hotel promotions. They ensure that members have access to the best luxury accommodations. The club has strong relationships with hotel owners and managers across the globe. This further assures that members are treated as VIPs throughout their stay.
Informações de contacto
4,7
Excelente
160 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not quite 5 star
Not quite 5 star - tray of food was outside next room when we checked in until we phoned reception at 11 pm - no turn down service in our room
Pool area needs tlc , however gardens were beautifully tended
21 de junho de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you for your review, Mrs Karsenbarg. We’re genuinely sorry to hear that the forgotten tray and the turndown service impacted your overall experience. We find it somewhat surprising that the generous multi-level upgrade to a Suite, along with the added benefits provided through PrivateUpgrades, resulted in only a 3-star rating. However, we appreciate you taking the time to share your thoughts, and we will also share them with the hotel.
Private upgrades were fantastic
Private upgrades were fantastic. The deal they offered was the best by far . Easy booking and check in at the hotel was great. Would not hesitate to use them again .
12 de junho de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you so much for your kind words and recommendation, Lesley! We're happy to hear everything went smoothly and that you enjoyed your stay. We look forward to helping you upgrade your hotel stay!
Best hotel upgrade service on the market
15 de junho de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you so much for your rewarding words - It means the world to our whole team! We look forward to continuing to enable you to exclusive upgrades and unforgettable hotel experiences.
Superb experience
Thank you so much Private Upgrades! This was my third stay this year through PU. Superb experience, this was hospitality like no other. We came to celebrate our anniversary and the guest experience representative Gigi made our stay so memorable and personalised. This set a high bar but every experience in the hotel was very positive from front of house reception Ipek, Mustafa and another lady whose name starts with G (apologies I could not remember the spelling) who went out of their way to accommodate our every request, to Aydin at the front door, the swimming staff, executive lounge staff as well as Summit restaurant and the Manzareh team. Turkish hospitality is world renowned but the Conrad Bosphorus really was on another level. We will be back for sure. If you can get a Bosphorous view room go for it, it really is worth it. And if not, you can still get those stunning views from Summit restaurant.
4 de junho de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you so much for your excellent review! We’re genuinely delighted to hear that your anniversary trip turned out to be such a memorable experience. It’s a pleasure to know that we could play a part in making this special occasion even more meaningful for you. Your kind words will also be shared with the hotel team; they’ll be thrilled to know how much you enjoyed your stay. We’re delighted that everything met your expectations, and we look forward to arranging another exceptional stay for you very soon.
Great service and ambiance
Service was impecable. Food was great specially in fusion restaurant. Breakfast had unlimited choices. Bell staff to management everyone went outof the way to assist and help. Butler paid attention to details. Checkout was smooth and effortless.
24 de maio de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you for your kind words and positive feedback. We're delighted to hear that you enjoyed the service, food, and overall experience. Your praise means a lot, and we will gladly pass it on to the hotel team.
Great Service and Worthwhile Perks
Really happy with the service from PrivateUpgrades. They were attentive and made the whole process feel tailored to what we needed. The extra benefits like room upgrades and flexible check-in/out were genuinely worthwhile and added a lot of value to our stay. I’d definitely recommend them.
18 de maio de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thanks so much, Michael, for your kind words and thoughtful review. We're delighted that you felt well taken care of and that the experience was tailored to your needs. It's gratifying to know that the extra perks like room upgrades and flexible check-in/out made a real difference to your stay. We truly appreciate your recommendation!
Great package and hotel
PU made a good package and all went smoothly without a hitch. Good value. Would recommend.
11 de maio de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you so much for your kind review, Hock Siew Chua! We're thrilled that everything went smoothly and you had a great stay. Your recommendation means a lot to us, and we look forward to helping you upgrade your next trip!
Exceptional High-End Hotel Booking Experience
PrivateUpgrades offers an excellent, highly personalized travel service tailored to individual needs. The team is professional, responsive, and truly knowledgeable in luxury hospitality. I particularly appreciated the quality of the client relations, both during and after the stay, which added a refined touch to the entire experience. Highly recommended for anyone seeking top-tier hotel bookings with premium service.
4 de maio de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you so much for your thoughtful and generous review, Alessandro! We’re genuinely delighted to hear you had a positive experience with PrivateUpgrades. Providing highly personalized service and expert support in luxury travel is at the heart of what we do, and it’s gratifying to know that our efforts made a meaningful difference in your journey. Your kind words about our member relations and team professionalism mean a great deal to us. We look forward to assisting you again soon with your next high-end getaway.
Proactive travel agents
My travel agent Migi communicated well with both me and the hotel to secure the additional benefits. Good value for money compared to booking with American Express Hotel Collection which offers similar benefits.
7 de maio de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you for your great feedback, Pj. We're happy to hear that Migi supported you and ensured you received all the VIP benefits. It's great to know you found the value stronger than with Amex Hotel Collection. We appreciate your trust and look forward to assisting you again soon.
As real as it gets!
I recently made a reservation through PrivateUpgrades.com for W Doha, and to be honest, the price seemed too good to be true—so I was definitely skeptical at first. But I decided to give it a try, and the entire experience exceeded my wildest expectations.
Right after I completed the booking, their team reached out to ensure everything was smooth and confirmed. What truly impressed me was that I could access the reservation directly through the hotel’s official app (Marriott Bonvoy in my case), which immediately boosted my confidence in the legitimacy of the booking.
The benefits listed were exactly as advertised:
• Daily free breakfast
• $100 USD credit usable at any of the hotel’s restaurants
• Airport transfer (which we didn’t use since we drove to Qatar)
Compared to other platforms (Booking, Agoda, etc.), the price + perks combo was unbeatable.
The experience was so seamless that I’ve already completed my next booking through them for my December trip to the Maldives.
Highly recommended for luxury travelers looking for real value and authentic VIP treatment.
1 de maio de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you, Abdulla, for sharing your detailed experiences so generously. We're thrilled that the PrivateUpgrades difference resonated with you and are sincerely grateful for your kind recommendation. Your upcoming stay in the Maldives has already been prepared with the hotel management to ensure it will be nothing short of extraordinary.
Fabulous Deal
What a fantastic package we got with Private Upgrades even the reception staff commented on what a great deal it was. We had access to early check in and a 4pm check out plus $100 us in credit. Only complaint was that the Crown converted it to only $135 AUD which was about $20 short of exchange rate so must be a Crown Hotel fee.
30 de abril de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you, Lisa-Maree! We're happy to hear you enjoyed your stay and the value of your PrivateUpgrades membership. We appreciate you flagging the currency conversion - we’ll discuss it with the hotel and suggest reviewing their exchange rate in the future. We are already looking forward to upgrading your next hotel adventure.
Excellent from start to finish - 100% use again
Excellent communication, delivered excatly what they said, upgrade, early check in. I would 100% use again. Well worth it.
25 de abril de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you, Rebecca, for the great testimonial! We're glad you had a positive experience and truly appreciate your trust in us.
I loved the hotel !The best of Boston !
I loved the hotel !The best of Boston !
So Beautiful and the service is fenomenal!
The view of the restaurant of break Fast in the roof top is amazing .
They give me up grade , presents and the amenites were of Guerlain !!!
15 de outubro de 2024
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you so much for your lovely review, Adelize! We're delighted you had such a fantastic hotel experience in Boston. It's wonderful that you enjoyed the room upgrade, the welcome gifts, and the Guerlain amenities. We love to see our members enjoy these VIP benefits - and we're so glad they made your stay even more special. We truly appreciate you sharing your experience and look forward to assisting you with your next hotel stay.
delivers what it promises
all went as planned. free breakfast, upgrade and vouchers on F&B
9 de abril de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you so much for your review, Tony! We're thrilled that everything went as expected and that you enjoyed the VIP benefits. We hope to welcome you back again soon for another seamless hotel experience.
Resposta da PRIVATEUPGRADES
Thank you so much, Cathy! We're delighted you enjoyed your recent stay. Delivering exceptional, heartfelt service is at the core of what we do, and it means the world to know it made your hotel stay truly special.
Private Upgrades Delivers
Simply put, this was my first time using PrivateUpgrades and they delivered exactly what they promised. We booked through them and received early check in, late checkout, $360 in free breakfasts and a $100 resort credit, all just by booking through them. We did not get the room upgrade but only because the next class of suite at this 5 star property was sold out (understandable as it’s Spring Break season). I would 100% use them again and highly recommend them. Great experience.
13 de março de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Wow, what a fantastic review! We're thrilled you had an excellent hotel experience and appreciated the perks. It's wonderful to know you'd choose to book with us again - we look forward to making your next hotel stay just as special!
Amazing experience through and through
Amazing experience through and through. Got upgraded to their best room 501, the Royce suite thanks to Private upgrades excellent service, thank you Sandy! Definitely recommend them for any travel plans!
21 de fevereiro de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you for your heartfelt recommendation and for sharing your experience with us! It truly means the world to know that you had such a fantastic stay and that the upgrade to a beautiful suite made your trip even more special. Your trust and support inspire us, and we can't wait to help you create another unforgettable hotel stay in the future. Looking forward to being part of your next adventure!
Experience was smooth…we were treated…
Experience was smooth…we were treated like vip’s we also managed to have the room early.
Although the room is not next to each other but it doesn’t worry us.we’re on the same floor anyway.
Private upgrades thank you….hoping for another booking through your’s again….
23 de fevereiro de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
It is wonderful to hear that your hotel experience was smooth, Maddie! Knowing that you felt like VIPs and even got early access to your room makes us truly happy. Thank you so much for your kind words and trust. Nothing excites us more than the thought of helping you plan your next unforgettable hotel stay. We look forward to making that happen soon!
We stayed for a short break at the…Intercontinental Bali
We stayed for a short break at the Intercontinental in Bali. The hotel was superb and the staff efficient, friendly and professional. The gardens are a delight and the setting beautiful. I thoroughly recommend it.
However this was our first booking through Private Upgrades and we felt there was some reluctance to give us potential benefits from the hotel staff. This may have been misunderstanding on their part but it was a bit of a challenge for us particularly getting late check out. In addition they failed to deduct the $100 from our final bill which they rectified when I noticed the following day and emailed them.
I will certainly use Private Upgrades again but hope next time it is a little easier!
7 de fevereiro de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you Mike for sharing your experience at the InterContinental Bali and your first booking with us. We’re delighted to hear that you enjoyed your stay. Regarding the benefits, we regret any confusion you experienced. We can confirm that you were upgraded to a Premium Room and additionally received Singaraja Club Access. We are currently in contact with the hotel to understand how the credit was initially missed from your final bill. However, we are glad this was promptly rectified after you mentioned that. Your feedback is essential, and we will continue working closely with our hotel partners to ensure a smooth and seamless experience for our members. We truly appreciate your trust in PrivateUpgrades and look forward to assisting you with your next stay.
Serious and reliable company
2 de fevereiro de 2025
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you, Achille, for your kind words! We truly appreciate your positive feedback. Your recognition of our seriousness and reliability is valuable, as it helps demonstrate to others that our offerings are both genuine and trustworthy. Your trust means a lot to us, and we look forward to serving you again soon.
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