Probio7 Opiniões 407

Resposta da Probio7

28/07/2021

Hi Hazel,

Thank you for taking the time to leave us a review. We really appreciate your feedback as it helps us to improve our products and service.

I am sorry that you are experiencing mixed results from our products. Often it can take a few days for the gut microbiome to adjust to the friendly bacteria. Any side effects usually subside after a few days but this can vary between individuals as our gut microbiomes are unique.

Our Head of Nutrition offers free 1:1 nutrition consultations in which she can offer advice and guidance on how to help manage constipation. It may be a case of making some small adjustments to your diet or lifestyle. You can schedule a call with Rebecca via https://calendly.com/rebecca_probio7 or email her at rebecca@probio7.com.

Alternatively, if your symptoms do not subside in the next couple of days or you are in too much discomfort we would recommend stopping the supplement and we can recommend some alternatives that may be more suitable.

Best wishes,
Arjun

Resposta da Probio7

28/07/2021

Hi Edinburgh,

Thank you for your review of our service and product.
It's great that both have been helping you over the past few years.

If you need any help or have any questions, please do not hesitate to reach out to us at help@probio7.com.

Best wishes,
Arjun

Resposta da Probio7

Actualizada a 25/07/2021

Hi Michelle,

Thank you for taking the time to leave a review.

I am pleased to hear that you received your parcel in a timely manner.

Our subscription service is totally flexible, if you need help managing your subscription please do not hesitate to contact us on help@probio7.com.

Best wishes,
Rebecca

Resposta da Probio7

24/07/2021

Hi Susan,

Thank you for taking the time to leave us a review, we really appreciate your feedback.

I’m happy to hear that you’re feeling less bloated, and we hope this improvement continues.

If you need any help or have any questions, please do not hesitate to reach out to us at help@probio7.com.

Best wishes

Stephanie

Resposta da Probio7

23/07/2021

Hi,

Thank you for taking the time to leave us a review.
I'm happy to hear that you’re happy with the quality of our products and the service you received.

If you need any further help, please do not hesitate to reach out to us by email at help@probio7.com.

Best wishes,
Stephanie

Resposta da Probio7

23/07/2021

Hi Chris,

Thank you for taking the time to leave us a review. I am sorry that you found that your Probio7 product did not agree with you.

Friendly bacteria supplements work different from person to person, as everyone’s gut microbiome is unique. That means that what works for one person may not work the same for another. Scientists are still unsure as to why the same formula may not benefit individuals in the same way.

Our nutritionist, Rebecca, would love to speak with you to discuss alternative solutions, whether this be through diet and lifestyle advice, or an impartial alternative supplement recommendation.

You can arrange a free 1 to 1 nutrition consultation with her via https://calendly.com/rebecca_probio7 or email her at rebecca@probio7.com. Our priority is to help improve your health and well-being. Rebecca has a wealth of knowledge that will hopefully help achieve that.

Best wishes

Stephanie

Resposta da Probio7

23/07/2021

Hi John

Thank you for your feedback. I am sorry to hear that it was unclear that you had purchased a subscription and were unaware of the next order.

We try to communicate as clearly as possible that the first month of our subscription service is at the trial price, with subsequent months' returning to 20% off the RRP.

Our introductory offer is in place to allow as many people as possible to see if Probio7 is right for them, as we know that everyone responds to friendly bacteria supplements differently. Subscriptions can be edited, paused or cancelled at any time.

We do our best to inform customers that they have an upcoming subscription charge by sending them an email notification 3 days before their next subscription date. We will work on making this clearer to customers as we move forward

Your first full priced month order of Probio7 was cancelled and a full refund was issued to you.

Please do let us know if we can help with anything else.

Best wishes,

Stephanie

Resposta da Probio7

20/07/2021

Hi Lorraine,

Thank you for taking the time to leave us a review.

It is great that you were able to benefit from our consultation service and found it helpful. I'll be sure to pass on your feedback to Rebecca.

If you do need to speak with her again, then please do schedule another call with her at any time.

Best wishes,
Arjun

Resposta da Probio7

20/07/2021

Hi Cara,

Thanks for your review.
I'm happy to hear that you found our service efficient.

If you need any further help, please do not hesitate to reach out to us by email at help@probio7.com.

Best wishes,
Arjun

Resposta da Probio7

19/07/2021

Hi An Marie,

Thank you for your review. It's great that you would recommend our company and products.

If you have any questions or would like to speak with our in-house nutritionist, please do get in touch with us at any time. We're always on hand to offer advice and answer any questions that you may have.

Best wishes,
Arjun

Resposta da Probio7

19/07/2021

Hi Marina,

Thank you for your review, I am glad that our service met your expectations.
Please do reach out to us at any time if you need any help or have questions about digestive health or our products.

Best wishes,
Arjun

Resposta da Probio7

15/07/2021

Hi Yulia,

Thanks for your review. I'm glad that you are enjoying our service and products.

Please do reach out to our team of experts if you have any questions or would like some free gut health advice. Our in-house team can recommend small changes to your lifestyle and diet that could make a big difference to your overall wellbeing.

Best wishes,
Rebecca

Resposta da Probio7

15/07/2021

Hey Henryka,

Thank you very much for your review. Your feedback is invaluable to us as it helps us improve our products and service.

It's great to hear that your bloating and constipation has reduced over the past 3 weeks. If you would like any further help, please do not hesitate to reach out to us at anytime.

Kind regards,
Arjun

Resposta da Probio7

14/07/2021

Hi Shobha,

Thanks for leaving us your valuable feedback.
It's great to hear that you found our service both proactive and helpful.

Please feel free to reach out to our support team at any time and we would be more than happy to help.

Kind regards,
Arjun

Resposta da Probio7

12/07/2021

Hi Margaret,

Thank you very much for leaving us a review.
I am glad that our service was prompt and met your expectations.

If you need any further help or have any questions, please do not hesitate to reach out to us.

Best wishes,
Arjun

Resposta da Probio7

8/07/2021

Hi,

Thank you for taking the time to leave us a review.
Our gut microbiome is unique to each of us. This means whilst some people feel a difference within a day or two, others may need a few weeks.

Our nutrition team would love to speak with you to discuss how you are feeling and to see if we can help support you further. We offer free 1 to 1 consultations which can be booked via https://calendly.com/rebecca_probio7.

Kind regards,
Arjun

Resposta da Probio7

7/07/2021

Hi Quinton,

Thank you very much for your review.
Glad to hear that our service was helpful for you. Please do let us know if we can help you in anyway.

Best wishes,
Arjun

Resposta da Probio7

5/07/2021

Hi Gemma,

Thank you for your feedback. I am sorry that you were unhappy with our customer service.

Your order was cancelled and a refund issued due to multiple purchases of our introductory offer. The offer is limited to one per person and/or household only for introductory offer products.

We put systems in place to prevent our introductory offer from being ordered repeatedly.

We know that people respond differently to friendly bacteria supplements - everyone is unique! Your first month is designed to make it as easy for as many people as possible to try our friendly bacteria supplements for the lowest cost possible. It’s part of our commitment to making gut health accessible to everyone.

Your payment was refunded and should appear in your bank in the next 5-7 days.

Please do let us know if we can help with anything else.
We hope you understand and wish you all the best.

Best wishes,
Probio7

Resposta da Probio7

5/07/2021

Hi Thomas,

We really appreciate your feedback and are glad that our delivery was prompt.

Please do let us know if you have any further questions. Our team of experts are always on hand to help where possible.

Best wishes,
Rebecca

Resposta da Probio7

5/07/2021

Hi Carol,

Thank you for taking the time to leave us such positive feedback!
It's great to hear that you have found a probiotic that works for you.

Please do let us know if we can help you in any other way.

Best wishes,
Arjun