Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... Ver mais
Localização
Alterar localizaçãoUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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Leia as opiniões dos outros
I recently purchased a few new products from the store in Ashford. The staff were all very welcoming and friendly. They were also very helpful with picking out the best products for a first time home... Ver mais
A empresa respondeu
Nicely laid out store, bright and well designed. We knew what we wanted and soon found the right dinner set. Great prices as this is an outlet . Service on this occasion was good, polite helpful... Ver mais
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, Reino Unido
- 01233 624126
4,8
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
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Excellent range of products at…
Excellent range of products at affordable prices and very helpful staff!
20 de maio de 2026
Resposta da ProCook - Ashford
We're glad you enjoyed our product range, prices, and helpful staff! Thank you for your feedback.
Excellent staff
22 de maio de 2026
We visited earlier and decided to pick…
We visited earlier and decided to pick up two pans later, the service was quick and efficient, so we can't fault the service in any way.
15 de maio de 2026
Resposta da ProCook - Ashford
We are so glad to hear you had a quick and efficient experience with us. Thank you for your wonderful feedback!
We had help & advice from a very…
We had help & advice from a very pleasant sales’ assistant . Nothing was too much trouble. She kept our purchases until we had finished at the outlet centre so we were able to collect them when leaving.
21 de maio de 2026
Resposta da ProCook - Ashford
We're so glad to hear you received such pleasant help and advice from our sales assistant! It's wonderful that we could make your shopping experience easier.
Resposta da ProCook - Ashford
We appreciate your kind words about our service and pricing.
Recently visited the Ashford store
Recently visited the Ashford store. Excellent service, wide range of products. Recommend to anyone looking for cookware.
20 de maio de 2026
Resposta da ProCook - Ashford
We're delighted you enjoyed your visit and found our service excellent and product range wide. We appreciate your recommendation!
Resposta da ProCook - Ashford
We're happy to hear your visit was hassle-free and efficient. Thank you for your kind words!
Resposta da ProCook - Ashford
We appreciate your kind words.
Quality products
Polite staff, nicely laid out shop.
We had previously an electric pepper grinder as we were passing we bought another for salt as we were very happy with the first one.
15 de maio de 2026
Resposta da ProCook - Ashford
We're so pleased you found our staff polite and the shop well-organized. It's wonderful to know you're happy with your electric grinders! Thank you for your positive feedback.
Upgraded a faulty item and were looked…
Upgraded a faulty item and were looked after by a friendly and polite sales assistant who explained the benefits of the change. Always enjoying shopping at Procook due to the wide selection of products. Overall experience of dealing with Procook has been positive.
17 de maio de 2026
Resposta da ProCook - Ashford
We're so pleased you had a positive experience with us! It's wonderful to hear our sales assistant was friendly and explained the benefits of your item. We appreciate your kind words about our product selection.
Staff were exceptionally helpful
Staff were exceptionally helpful. Good choice of products we were looking for and great value.
14 de maio de 2026
Resposta da ProCook - Ashford
We're so glad our staff was helpful and that you found a great selection of products at excellent value. Thank you for your kind words!
Great advise on the difference between…
Great advise on the difference between ceramic and stainless steel.
12 de maio de 2026
Resposta da ProCook - Ashford
We're so glad our advice was helpful. Thank you for your kind words!
Bought a small stainless steel…
Bought a small stainless steel cafetière from the Ashford Retail shop. Great value and great service. Coffee tastes better too.
16 de maio de 2026
Resposta da ProCook - Ashford
We're so happy you had a great experience at our Ashford shop and are enjoying your new cafetière! We appreciate your kind words.
Resposta da ProCook - Ashford
We're glad we could help you find the perfect knife. We appreciate your kind words!
Great service in store
Great service in store. Colleague assisted with the product we wanted which were couldn’t find. Asked how to use and he explained.,
10 de maio de 2026
Resposta da ProCook - Ashford
We're so glad our colleague could assist you in finding the product you needed and explain its use. We appreciate your kind words!
Excellent customer service
Excellent customer service. Nice shop well laid out and plenty of products to look at.
9 de maio de 2026
Resposta da ProCook - Ashford
We're so glad you enjoyed our customer service and found our shop well-organized with plenty of products. Thank you for your kind words!
Very satisfied on my recent purchase
Very satisfied on my recent purchase, got a cast iron skillet, which has a nice weight profile (not too heavy/light), struggled a bit few times but with some hit and trial its now the best thing I ever had for my kitchen.
26 de abril de 2026
Resposta da ProCook - Ashford
We're so glad to hear you're very satisfied with your cast iron skillet! It's wonderful that it's become the best thing in your kitchen after some initial adjustments. We appreciate your feedback!
Very helpful. The gentleman who served me was very…
The gentleman who served me was very helpful and very knowledgeable. He took his time explaining about the product I brought and I felt nothing was to much trouble. Great experience
4 de maio de 2026
Resposta da ProCook - Ashford
We're so pleased to hear our team member was helpful and knowledgeable, taking the time to explain the product. We appreciate your positive feedback!
Resposta da ProCook - Ashford
We appreciate you letting us know our staff was helpful; it means a lot to our team.
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