Visiting the staff at Pro Cook Bideford, could not be more different from a 2* review left by Patrick in Aug. The two 'mature' lady assistants are half the reason I go in so often. They are both knowl... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 17 Affinity Devon, Clovelly Road, EX39 3DU Bideford, GB
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Leia as opiniões dos outros
Friendly patient staff who were able to answer all my questions. Gave good advice to make correct purchase. Nice to get your purchased wrapped up makes it feel just that bit more expensive.
A empresa respondeu
I'm a big fan of ProCook. I started buying online and was very pleased with the quality. But now I've found the shops and can get to really explore what they have. Staff are always very helpful and kn... Ver mais
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Lovely 100% stainless steel frying pan (no coatings / chemical surfaces). 24cm - perfect for breakfast and smaller frying jobs. Excellent quality - a little bit on the expensive side but will last for... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Unit 17 Affinity Devon, Clovelly Road, EX39 3DU, Bideford, Reino Unido
4,9
Excelente
792 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Very helpful staff.
17 de março de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Great choice of product
Great choice of product, very helpful friendly and knowledgeable staff
12 de março de 2026
Resposta da ProCook - Bideford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our product choices and helpful staff.
Exchanged but to too long
Bought 2 battery salt/pepper mills and one did not light up so had to take it back for an exchange. Although done, it took an age at the till.
12 de março de 2026
Resposta da ProCook - Bideford
We regret one mill didn't light up and the exchange took too long. We'll review our processes to improve the checkout experience. Thanks for your feedback.
Brilliant Customer Service
The ladies that served me where wonderful and couldnt do enough for me
13 de março de 2026
Resposta da ProCook - Bideford
We appreciate you letting us know our staff was friendly and helpful, and that you liked our products; it means a lot to our team.
Lovely shop
Lovely shop and large choice of 5 knife woodblock sets. Resisted the thousand pound Samurai set and v pleased with purchase at a reasonable price. Helpful staff.
7 de março de 2026
Good customer service!!
8 de março de 2026
Resposta da ProCook - Bideford
We appreciate your positive feedback; we are so happy you enjoyed our great shop, products, and that our staff was the best!
Resposta da ProCook - Bideford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Resposta da ProCook - Bideford
We appreciate you letting us know our staff was helpful. We are so happy to hear about your positive experience!
The shop is well set out and the staff…
The shop is well set out and the staff are very pleasant and helpful. The merchandise is great.
24 de fevereiro de 2026
Resposta da ProCook - Bideford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop and found our staff helpful.
Friendly and easy
Friendly advice in store and then easy to order pan set online
16 de fevereiro de 2026
Resposta da ProCook - Bideford
We appreciate your feedback. We're so happy to hear you received friendly advice and found it easy to order online!
Great service
I have bought several pro cook saucepans. Our frying pan had lost its coating after 7 years of use. We replaced it and the choice was wide. The sales assistant was very helpful giving us confidence what to choose.
25 de fevereiro de 2026
Resposta da ProCook - Bideford
We're glad you found a suitable replacement frying pan. It's great to know our sales assistant was helpful in guiding your choice. Thank you for sharing your positive experience with us!
Lovely 100% stainless steel frying pan
Lovely 100% stainless steel frying pan (no coatings / chemical surfaces). 24cm - perfect for breakfast and smaller frying jobs. Excellent quality - a little bit on the expensive side but will last forever. Arrived quickly and very well packaged. Highly recommend
11 de fevereiro de 2026
Resposta da ProCook - Bideford
We're happy to hear that you find our stainless steel frying pan lovely and of excellent quality! We appreciate your feedback regarding the price and are glad it arrived quickly and well-packaged. Thank you for your recommendation!
Very helpful assistance in shop gave me…
Very helpful assistance in shop gave me some great advice. Really happy with my purchase will definitely be back. Thank you.
14 de fevereiro de 2026
Resposta da ProCook - Bideford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received helpful assistance and are happy with your purchase.
Resposta da ProCook - Bideford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was very good and helpful.
Very helpful staff
Very helpful staff. We had to return an item and it was handled very well and we got a replacement. We also made another much larger purchase!
11 de fevereiro de 2026
Resposta da ProCook - Bideford
We're happy to hear that our staff was helpful and that the return and replacement process went smoothly for you. Thank you for your larger purchase!
Staff were excelent and engaged my son in his purchase, they talked about cheese cake and different recipes which made his day
Excellent service by staff
16 de fevereiro de 2026
Resposta da ProCook - Bideford
We appreciate you letting us know that our staff provided excellent service. Thank you for your positive feedback; we are so happy!
Resposta da ProCook - Bideford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Knowledgeable of the staff member...
Great range of products and reasonable prices. The quality is very good too. What really stood out for me was the knowledge of the staff member who helped me. She had a deep knowledge of the products I purchased. She also advised me on the reason I had "killed" a frying pan!!!
14 de fevereiro de 2026
Resposta da ProCook - Bideford
We're happy to hear you found a great range of products at reasonable prices and of good quality. It's great to know that our team member's knowledge stood out and that their advice was helpful. We appreciate your feedback!
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