ProCook - Bluewater Opiniões 

1159
•
TrustScore: 5 em 5

4,8

Bluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We went to ProCook to get some kitchen knives, while looking, we were approached by a member of staff. Who asked us if he could help, although we knew what knives we wanted. It was nice that he engag... Ver mais

Classificada 5 em 5 estrelas

Went to your Bluewater store on Friday the 23rd of October and bought a roasting tin. The gentleman that was working there made our whole experience amazing! He was so helpful, informative and very fu... Ver mais

Classificada 5 em 5 estrelas

Wide range of choices and reasonably priced. Very happy with the Gourmet ceramic 24cm frying pan I purchased to replace an old one I had and considering getting an additional larger one too.

Classificada 5 em 5 estrelas

Friendly staff. Happy to help out as I picked up the wrong pan so did a stress free exchange. I brought the stainless steel frying pan and honestly wouldn't buy any other frying pan. No need to keep c... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito pela empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Informações de contacto

  • Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Reino Unido

4,8

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Como esta empresa usa o Trustpilot

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4,8

Todas as opiniões

(1159)

25 464 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

First time in the store

First time in the store. Very helpful staff. Impressed with a very large display of reasonably price kitchen equipment. Would most definitely visit again

28 de abril de 2026
Classificada 5 em 5 estrelas

Great help

Good
Superb attention very helpful staff

28 de abril de 2026
logótipo da ProCook - Bluewater

Resposta da ProCook - Bluewater

We appreciate you letting us know our staff was helpful and attentive; it means a lot to our team.

Classificada 5 em 5 estrelas

Great experience

Clean, bright and airy premises. Wide range of quality items. Friendly helpful staff.

27 de abril de 2026
logótipo da ProCook - Bluewater

Resposta da ProCook - Bluewater

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our premises clean and our staff helpful.

Classificada 5 em 5 estrelas

Very helpful Member of staff

Very helpful Member of staff - was able to find us a box set ( her suggestion) which saved us money.
Really pleased with our purchase.
Looks expensive at a sensible price

22 de abril de 2026
logótipo da ProCook - Bluewater

Resposta da ProCook - Bluewater

We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful in finding a box set that saved you money. We're also pleased you are happy with your purchase.

Classificada 1 em 5 estrelas

The person on the till absolutely rude…

The person on the till absolutely rude .My little 2 yrs old girl was exploring with me while i was looking for something specific to buy and than she took and had one of the silicone spacula and licked it .When i went to pay for my pan the lady gave me the rude look asking if im buying the spacula also.i told her i am not buying and she said well she had it in her mouth.Well she is 2 yrs old and its normal to have things like this and sometimes you cant explain two a little one that its not ok.But definitely not ok for the lady to take it and hold it and express how she is discussed by just holding it and trying to push me to buy it.She should have better customer service and i will def not buy from this shop anything anymore.its not kids friendly

21 de abril de 2026
logótipo da ProCook - Bluewater

Resposta da ProCook - Bluewater

Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store

Classificada 5 em 5 estrelas

Suspend lids I needed three new saucepan lids which…

I needed three new saucepan lids which I didn’t know you could get separately I was so pleased when the lady on the till told me that I could buy them separately nothing was too much trouble, I love this range anyway and didn’t want to get a completely new set, I also added and got another new frying pan many thanks for your help

21 de abril de 2026
logótipo da ProCook - Bluewater

Resposta da ProCook - Bluewater

We're happy to hear that you were able to find the saucepan lids you needed separately! We're also glad that our team was able to assist you and that you are enjoying our range. Thank you for your positive feedback!

Classificada 5 em 5 estrelas

A very pleasant experience.

A very pleasant experience.
The lay at the counter was very helpful.
She made sure that we are happy with the purchase.
She made us feel valued and respected.

22 de abril de 2026
logótipo da ProCook - Bluewater

Resposta da ProCook - Bluewater

We appreciate you sharing your very pleasant experience. We are so happy to hear that our staff was helpful and ensured you were happy with your purchase, making you feel valued and respected.

Classificada 5 em 5 estrelas

Great service

Great service

18 de abril de 2026
logótipo da ProCook - Bluewater

Resposta da ProCook - Bluewater

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us

Classificada 5 em 5 estrelas

helpful knowledgeable

helpful knowledgeable

18 de abril de 2026
logótipo da ProCook - Bluewater

Resposta da ProCook - Bluewater

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us

Classificada 5 em 5 estrelas

The store is so well laid out clean and…

The store is so well laid out clean and staff very helpful lots of good kitchen gadgets for every budget.

22 de abril de 2026
logótipo da ProCook - Bluewater

Resposta da ProCook - Bluewater

We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our store and found our staff helpful.

Classificada 5 em 5 estrelas

Great help

I needed to change the frying pan I bought for a larger one and the lady in the shop could not have been more helpful, I did not get her name the shop is the one in Bluewater, great helpany thanks

16 de abril de 2026
logótipo da ProCook - Bluewater

Resposta da ProCook - Bluewater

We're happy to hear that the staff member at our Bluewater store was so helpful when you needed a larger frying pan. We appreciate you taking the time to leave us this positive feedback.

Classificada 5 em 5 estrelas

Been using ProCook for years

Great service, great priducts

17 de abril de 2026
logótipo da ProCook - Bluewater

Resposta da ProCook - Bluewater

We appreciate your positive feedback regarding our great service and products; we are delighted!

Classificada 5 em 5 estrelas

Friendly advice

Friendly advice

20 de abril de 2026
logótipo da ProCook - Bluewater

Resposta da ProCook - Bluewater

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us

Classificada 5 em 5 estrelas

Great customer service

I purchased an item on Sunday and, upon arriving home, noticed that it was unfortunately broken during transport. I contacted customer service, and they responded promptly, issuing a replacement without any hassle. The process was smooth and efficient, and I appreciated how quickly the issue was resolved.

19 de abril de 2026
logótipo da ProCook - Bluewater

Resposta da ProCook - Bluewater

We're happy to hear that customer service promptly resolved the issue with your broken item. We appreciate your positive feedback and are glad the replacement process was smooth and efficient for you.

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