ProCook - Bury St Edmunds Opiniões 

1091
•
TrustScore: 5 em 5

4,9

78-79 St Johns Street, IP33 1SQ Bury St Edmunds, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Went to the Bury St Edmund’s branch , both staff members we saw were very attentive and knowledgeable on the products we brought , very good customer service

Classificada 5 em 5 estrelas

Helpful and polite customer service and helped to make informed choice about which knife would suit my needs better.

Classificada 5 em 5 estrelas

I love the range of quality crockery available , staff were friendly and helpful and took time packaging our order and assisted us to carry it to our car packed outside of the shop...

Classificada 5 em 5 estrelas

The sales advisor…sorry I didn’t get her name, had the most incredible knowledge of pans and guided me through all the options. Who knew how interesting pans can be 😁 The Elite Tri-Ply Ceramic Coate... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito pela empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Informações de contacto

  • 78-79 St Johns Street, IP33 1SQ, Bury St Edmunds, Reino Unido

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,9

Todas as opiniões

(1091)

25 634 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

A good quality range of products

A good quality range of products, well made and good value for money.

3 de março de 2026
logótipo da ProCook - Bury St Edmunds

Resposta da ProCook - Bury St Edmunds

We appreciate you taking the time to leave us this great review! We're so happy you find our products good quality and value for money.

Classificada 5 em 5 estrelas

The staff are always excellent

As always, the very friendly and knowledgeable staff make the shopping experience a very good one

27 de fevereiro de 2026
logótipo da ProCook - Bury St Edmunds

Resposta da ProCook - Bury St Edmunds

We appreciate you taking the time to leave us this great review! We're so happy to hear that our friendly and knowledgeable staff made your shopping experience a good one.

Classificada 5 em 5 estrelas

Knife set

Great , friendly and professional service in store. The ladies very knowledgeable, thank you for your help

2 de março de 2026
logótipo da ProCook - Bury St Edmunds

Resposta da ProCook - Bury St Edmunds

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received great, friendly, and professional service.

Classificada 5 em 5 estrelas

Staff very helpful and everything is…

Staff very helpful and everything is value for money

1 de março de 2026
logótipo da ProCook - Bury St Edmunds

Resposta da ProCook - Bury St Edmunds

We appreciate your positive feedback! We are so happy you found our staff very helpful and everything is value for money.

Classificada 5 em 5 estrelas

Great choice of kitchen and dining…

Great choice of kitchen and dining ware. The glasses we purchased suited us fine. Most polite and helpful customer service.

18 de fevereiro de 2026
logótipo da ProCook - Bury St Edmunds

Resposta da ProCook - Bury St Edmunds

We're happy to hear that you found a great choice of kitchen and dining ware and that our customer service was most polite and helpful. Thank you for your feedback!

Classificada 5 em 5 estrelas

Excellent

Helpful, knowledgeable staff, with an excellent range of products.

8 de fevereiro de 2026
logótipo da ProCook - Bury St Edmunds

Resposta da ProCook - Bury St Edmunds

We appreciate you taking the time to leave us this great review! We're so happy you liked our staff and products.

Classificada 5 em 5 estrelas

Very helpful

Very helpful lovely shop

24 de fevereiro de 2026
logótipo da ProCook - Bury St Edmunds

Resposta da ProCook - Bury St Edmunds

We appreciate your kind words; we are so happy you found our shop lovely and that our service was helpful!

Classificada 1 em 5 estrelas

Appalling Service, I feel cheated

I visited the shop before, and a glass filter coffee maker caught my eye. I drove from Chingford to Bury St Edmunds to walk around and buy the glass filter coffee maker. I ended up buying some knives as well.

I asked the lady if they gave any discount, as I am a teacher and also have a Blue Light Card. She replied that they don’t offer discounts. As there was no internet, I couldn’t check at the time — not that it would have made any difference, as she did not seem interested in serving me at all.

When I came home and checked, I saw that ProCook does accept the Blue Light Card. I felt so angry, cheated, and disappointed by the way I was served.

21 de fevereiro de 2026
logótipo da ProCook - Bury St Edmunds

Resposta da ProCook - Bury St Edmunds

Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store

Classificada 5 em 5 estrelas

A Cooks heaven!

A myriad of useful cooking items; everything from measuring spoons to serious pots and pans.
The young lady who served us was very helpful and it was a pleasure to shop here. So much better than the superstores.

17 de fevereiro de 2026
logótipo da ProCook - Bury St Edmunds

Resposta da ProCook - Bury St Edmunds

We're delighted you found a myriad of useful cooking items and that our staff was very helpful. We appreciate you finding our store a pleasure to shop in and so much better than the superstores.

Classificada 4 em 5 estrelas

Nice shop with good range of products

Good variety of products for sale with range of price points to suit different budgets.

16 de fevereiro de 2026
logótipo da ProCook - Bury St Edmunds

Resposta da ProCook - Bury St Edmunds

We're happy to hear that you appreciate the variety of products and price points available. Thank you for your positive feedback!

Classificada 5 em 5 estrelas

The staff in my local Cook shop are…

The staff in my local Cook shop are very pleasant and helpful, but not pushy. They always have a pot of a dish from which they offer you a sample to taste.

15 de fevereiro de 2026
logótipo da ProCook - Bury St Edmunds

Resposta da ProCook - Bury St Edmunds

We're so happy to hear that you find our staff pleasant and helpful. We appreciate you noting the samples we offer and are glad you enjoy them.

Classificada 5 em 5 estrelas

Good sensible advice

15 de fevereiro de 2026
logótipo da ProCook - Bury St Edmunds

Resposta da ProCook - Bury St Edmunds

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us

Classificada 3 em 5 estrelas

Collecting information

I’ve bought sink protector mats in the past. They fell apart very quickly compared to old ones bought from another retailer. They were returned. They need better quality mats.

I bought a nonstick pan with great reviews on a third part website. Never tested the quality myself because they insisted on an email address for the warranty to kick in, as that’s the way they keep track of warranties. Not receipts but emails. So I was told.

I returned the pan immediately. Not appreciating another company collecting info they can use / sell on.

On the up.

The manager and salesperson were friendly and helpful. The shops are stocked well.

19 de fevereiro de 2026
Classificada 5 em 5 estrelas

Very helpful

Very helpful. Excellent produce.

14 de fevereiro de 2026
logótipo da ProCook - Bury St Edmunds

Resposta da ProCook - Bury St Edmunds

We're happy to hear that our produce and service were helpful to you. Thank you for your positive feedback; we appreciate it.

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