Went to the Bury St Edmund’s branch , both staff members we saw were very attentive and knowledgeable on the products we brought , very good customer service
Localização
Alterar localização78-79 St Johns Street, IP33 1SQ Bury St Edmunds, GB
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Leia as opiniões dos outros
Helpful and polite customer service and helped to make informed choice about which knife would suit my needs better.
I love the range of quality crockery available , staff were friendly and helpful and took time packaging our order and assisted us to carry it to our car packed outside of the shop...
The sales advisor…sorry I didn’t get her name, had the most incredible knowledge of pans and guided me through all the options. Who knew how interesting pans can be 😁 The Elite Tri-Ply Ceramic Coate... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
78-79 St Johns Street, IP33 1SQ, Bury St Edmunds, Reino Unido
4,9
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
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Resposta da ProCook - Bury St Edmunds
We appreciate you letting us know our staff was helpful and knowledgeable, as usual. It means a lot to our team.
Very nice and polite customer service.
Very nice and polite customer service.
Would absolutely use pro cook in BSE again in the future.
29 de março de 2026
Resposta da ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear you found our customer service nice and polite!
A super shop…
Such a well laid out shop with amazing items at a very reasonable price.
A good experience.
25 de março de 2026
Resposta da ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our shop layout, items, and prices.
Breat service …
They young girls were really knowledgeable. They pointed me in the right direction and sold me exactly what I needed. Brilliant.
27 de março de 2026
Resposta da ProCook - Bury St Edmunds
We're happy to hear that our team's knowledge and guidance were helpful, and we appreciate you taking the time to share your positive experience with us.
Great deals
Great deals. Bought a set of pans. Did my research and they were perfect.
24 de março de 2026
Resposta da ProCook - Bury St Edmunds
We're happy to hear that you found such great deals and the perfect pans for your needs! We appreciate your positive feedback and thank you!
My partner and I have been into store…
My partner and I have been into store and few times now and have always had very good service,staff are very polite and helpful.
23 de março de 2026
An amazing stock of everything you…
An amazing stock of everything you would wish for, excellent service from the assistant, purchased all i needed and will definitely return when I next need anything connected with cooking. thank you.
27 de março de 2026
Lovely kitchen ware shop.
Lovely kitchen ware shop.
The staff are very friendly and helpful.
Well worth a visit.
22 de março de 2026
Resposta da ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this review! We're so happy to hear that you enjoyed our shop and found our staff helpful.
Such a lovely assistant.
26 de março de 2026
Resposta da ProCook - Bury St Edmunds
We appreciate you letting us know about our friendly staff, very good quality, and good prices; it means a lot to our team.
Lovely staff helpful knowledge and kind…
Lovely staff helpful knowledge and kind thank you
22 de março de 2026
Resposta da ProCook - Bury St Edmunds
We appreciate you letting us know our staff was lovely, helpful, knowledgeable, and kind; it means a lot to our team.
Lady who served us was very helpful and…
Lady who served us was very helpful and knowledgeable about products. Great deal on at the time. Good guarantee on products.
15 de março de 2026
Resposta da ProCook - Bury St Edmunds
We appreciate you sharing your positive experience with us! We're so happy to hear that our staff was helpful and knowledgeable, and that you got a great deal.
Excellent choice of products Staff…
Excellent choice of products Staff very tentative friendly and polite
16 de março de 2026
Resposta da ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our excellent product choices and friendly staff.
Very helpful and knowledgeable staff
15 de março de 2026
Resposta da ProCook - Bury St Edmunds
We appreciate you letting us know our staff was helpful and knowledgeable; it means a lot to our team.
A good experience
I was asked if I needed assistance which I didn't need at that time. They were available when I needed assistance. They were pleasant, making it a good experience.
8 de março de 2026
Excellent
The Bury St Edmunds store is lovely - very spacious and well laid out. A very helpful member of staff directed me to what I wanted straight away. Very pleased with my purchase.
7 de março de 2026
Lovely little shop
Lovely little shop. Staff are always helpful and polite.
We bought two electric salt and pepper grinders.
They seem to be doing the job very well.
7 de março de 2026
Always receive good service
The staff in the Bury store are always helpful and friendly. Customer service is exceptional .
4 de março de 2026
Really helpful staff and very efficient.
8 de março de 2026
Resposta da ProCook - Bury St Edmunds
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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