Great personal service by staff at the store! Not so on line purchasing of knives which since the new rule I have not been able to use as your software kept telling me "Oops" after taking my phot... Ver mais
A empresa respondeu
Localização
Alterar localização25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED Chatham, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We went into the Chatham outlet store, after sorting my kids school uniform and to be honest, I wasn't expecting such a high quality store. The products are fantastic quality and the service was the s... Ver mais
A empresa respondeu
Been looking for a new knife set and finally settled for the 8 piece set with the lay flat block holder, important for me as it can sit in a drawer out of sight but readily available,. A well made we... Ver mais
A empresa respondeu
Outstanding Customer Service provided, along with brilliant advice. Extremely knowledgeable staff are on hand to deal with any questions you may have. We are having a new kitchen fitted with a beautif... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED, Chatham, Reino Unido
4,9
Excelente
443 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da ProCook - Chatham
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Friendly helpful staff
20 de março de 2026
Really good experience, the staff were so helpful
Really good experience with the staff. They were very knowledgeable and helpful, and were more than happy to advise me on my needs. I will probably not shop anywhere else for cookware.
21 de março de 2026
Resposta da ProCook - Chatham
We're so happy to hear about your really good experience with our knowledgeable and helpful staff. It's great to know they were happy to advise you on your needs!
Want good kitchen ware....go Pro Cook
The help received from very pleasant staff was very refreshing and would thoroughly recommend a visit to chatham store.
21 de março de 2026
Resposta da ProCook - Chatham
We appreciate you sharing your positive experience! We're so happy to hear that our pleasant staff were helpful, and you'd recommend a visit to our store.
Resposta da ProCook - Chatham
We appreciate you letting us know about our knowledgeable staff and good customer service; it means a lot to our team.
Quality tells, for both the products & the people.
Friendly & knowledgeable staff helped make the buying experience easy. I know from past experience that ProCook's quality is good, I came here this time based on a Which "Best Buy" review, it was a pleasant surprise to find a 30% discount.
I can highly recommend.
16 de março de 2026
Amazing and caring customer service
Amazing and caring customer service, first time visiting this store, would highly recommend for product's and service
11 de março de 2026
Resposta da ProCook - Chatham
We appreciate you taking the time to share your positive experience! We're so happy to hear that you received amazing and caring customer service during your first visit.
Great customer service.
9 de março de 2026
Staff were most helpful and courtesy…
Staff were most helpful and courtesy with regard to my purchase
10 de março de 2026
Resposta da ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was helpful and courteous regarding your purchase.
Resposta da ProCook - Chatham
We appreciate you letting us know our staff was knowledgeable and happy to help; it means a lot to our team.
Quality goods
Quality of goods, current deals, very good value. Staff very helpful. Good choice of products.
8 de março de 2026
Resposta da ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were satisfied with our products, deals, and staff.
great service
I had a list of items which the very helpful member of staff took and sourced everything from the store room thus saving me a lot of time. Both ladies were very helpful and so made my shopping experience very good.
I have always had good service from Procook whether I order online or go in store.
5 de março de 2026
Resposta da ProCook - Chatham
We're happy to hear that the staff were helpful in sourcing your items, saving you time. It's great to know that you consistently receive good service from us, whether online or in-store, making your shopping experience very good.
Resposta da ProCook - Chatham
We're happy to hear that you found the item you wanted quickly and easily. Thank you for your positive feedback; we appreciate it!
Lovely shop and good quality cookware
Lovely shop and good quality cookware . Looked everywhere for an egg poaching pan and could not find one.
Very pleased with my purchase.
2 de março de 2026
The sales promo was a major steal...I…
The sales promo was a major steal...I loved it.
20 de fevereiro de 2026
Resposta da ProCook - Chatham
We're so glad you loved the sales promotion and found it beneficial. Thank you for sharing your positive experience with us!
Great customer service and experience
Great customer service and experience, very friendly and welcoming, and very helpful 😀
23 de fevereiro de 2026
Resposta da ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our customer service friendly and helpful.
Really bad experience in store…
Really bad experience in store absolutely fine just forgot to mention they shared my card details and set up a reoccurring transaction to their named charity without advising me or seeking my permission to do this !!! Not good at all caused issues as thought card had been cloned so cancelled
19 de fevereiro de 2026
Resposta da ProCook - Chatham
We appreciate you bringing this to our attention. We're concerned to hear about your experience with the recurring transaction and the sharing of your card details. We'll investigate this issue further. Thanks for your feedback.
procook chatham
sales assistant gave us time to browse and was very helpful when asked
29 de janeiro de 2026
Resposta da ProCook - Chatham
We appreciate you sharing your thoughts! We're so happy to hear that our sales assistant was helpful when asked and gave you time to browse.
Easy to find things and friendly staff
18 de fevereiro de 2026
Resposta da ProCook - Chatham
We appreciate you letting us know our staff was friendly and things were easy to find; it means a lot to our team.
Friendly staff
15 de fevereiro de 2026
Resposta da ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.