Great personal service by staff at the store! Not so on line purchasing of knives which since the new rule I have not been able to use as your software kept telling me "Oops" after taking my phot... Ver mais
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Localização
Alterar localização25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED Chatham, GB
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Leia as opiniões dos outros
We went into the Chatham outlet store, after sorting my kids school uniform and to be honest, I wasn't expecting such a high quality store. The products are fantastic quality and the service was the s... Ver mais
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Been looking for a new knife set and finally settled for the 8 piece set with the lay flat block holder, important for me as it can sit in a drawer out of sight but readily available,. A well made we... Ver mais
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Outstanding Customer Service provided, along with brilliant advice. Extremely knowledgeable staff are on hand to deal with any questions you may have. We are having a new kitchen fitted with a beautif... Ver mais
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Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED, Chatham, Reino Unido
4,9
Excelente
443 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The staff were very helpful
24 de maio de 2026
Resposta da ProCook - Chatham
We appreciate your kind words.
Resposta da ProCook - Chatham
We're delighted you found what you wanted with great service!
Resposta da ProCook - Chatham
We are so pleased to hear about our team member's knowledge and helpfulness.
Resposta da ProCook - Chatham
We appreciate your kind words.
Fantastic shop
The staff were really friendly and so helpful, the product is great and fantastic quality.
13 de maio de 2026
Resposta da ProCook - Chatham
We're so glad you found our staff friendly and helpful, and that you love the great quality product!
Excellent customer services 🙌🏾
8 de maio de 2026
Resposta da ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpfully and friendly.
12 de maio de 2026
Resposta da ProCook - Chatham
We appreciate you letting us know we were helpful and friendly; it means a lot to our team.
The guy in the shop was very helpful in…
The guy in the shop was very helpful in finding an old order so I could match my knives.
4 de maio de 2026
Very helpful and knowledgeable
3 de maio de 2026
Resposta da ProCook - Chatham
We appreciate your kind words.
Resposta da ProCook - Chatham
We're so glad you and your son are enjoying our knife! We appreciate your kind words.
The assistant was so friendly
The assistant was so friendly, helpful and very smiley makes a world of difference
5 de maio de 2026
Resposta da ProCook - Chatham
We appreciate you sharing your positive experience! We're so glad our assistant made a difference.
Resposta da ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The item what wanted to buy was only on…
The item what wanted to buy was only on a display not in the shop
26 de abril de 2026
Resposta da ProCook - Chatham
We regret that the item was unavailable. We will check our stockroom to prevent this in the future. Thanks for letting us know.
Good pots at very average prices
The person who said that was very helpful and very knowledgeable about the pots
25 de abril de 2026
Resposta da ProCook - Chatham
We appreciate you sharing that our staff was helpful and knowledgeable about the pots. We're so happy to hear that you had a positive experience!
All the items I have bought from pro…
All the items I have bought from pro cook have been fantastic quality . The pans are so sturdy . The crockery is lovely and the utensils are reliable and strong . The price is good as there are long guarantees on specific items .
18 de abril de 2026
Helpful staff and good prices and…
Helpful staff and good prices and offers in store
16 de abril de 2026
The ProCook Kettle.
I am very pleased with my ProCook electric kettle which was on offer and reduced to £69. The shop assistant could not have been more helpful; he removed the packaging and helped me to have a quick look at the kettle before I took it home. Also, he fully explained the returns and guarantee terms. I will certainly shop at the ProCook Chatham Dockyard Outlet store again.
12 de abril de 2026
Good customer service
The staff took out time to explain the products.
They were so patient
9 de abril de 2026
Resposta da ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was patient in explaining the products.
Just popped in for a browse on Easter…
Just popped in for a browse on Easter Monday and brought some handy kitchen scissors. Lovely shop and friendly staff member.
6 de abril de 2026
Resposta da ProCook - Chatham
We're happy to hear that you enjoyed browsing our shop on Easter Monday and found some useful kitchen scissors. We appreciate your positive feedback about our shop and staff!
Resposta da ProCook - Chatham
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
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