ProCook - Cheshire Opiniões 

1316
•
TrustScore: 5 em 5

4,8

Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The items we wanted on this visit were available, easy to find & well priced. The staff were friendly, knowledgeable & helpful. One staff member spent time with us showing us various kitchenware it... Ver mais

Classificada 5 em 5 estrelas

My daughter and I called in this evening to upgrade and invest in our cookware, and Rebecca was absolutely excellent! She took the time to explain the differences between the two sets of pan... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Visited outlet at Cheshire Oaks, while prices no different to website for what I bought, the two ladies there were so knowledgeable and helpful. Would highly recommend.

Classificada 5 em 5 estrelas

I purchased the granite pans as I wanted non-toxic, the sales lady in the shop was fabulous and really knew her stuff! She also stayed past closing as it was just before 8pm when I actually bit the... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito pela empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Informações de contacto

  • Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, Reino Unido

4,8

Excelente

TrustScore: 5 em 5

1 mil opiniões

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4,8

Todas as opiniões

(1316)

25 412 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Staff…

One staff member was walking round putting vaseline on her lips with her fingers. I think she should do it somewhere where she can wash her hands!
The tills were a bit chaotic with paperwork which seemed more imprtant. The lady who served me was excellent.

21 de junho de 2026
logótipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We appreciate you sharing your observations. We are addressing the staff conduct and the till area's organization to improve our service. We're glad one of our team members provided excellent service.

Classificada 5 em 5 estrelas

A quality product

You can't beat a ProCook product. Always of high quality. For the quality I feel it's value for money, as the items last for years.
I'm always impressed with the customer service you receive.

21 de junho de 2026
logótipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We're so happy to hear you consistently find our products high quality and great value! It's wonderful that our items last for years and that you're always impressed with our customer service.

Classificada 5 em 5 estrelas

Excellent service in shop

Excellent service in shop. Knowledgable, pleasant , friendly and professional staff who served me.
I did research the item that I wanted and I was directed straight to it. Plus honoured blue light discount which is a bonus.

14 de junho de 2026
logótipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We're so pleased you received excellent service and found our staff knowledgeable and professional. We appreciate your kind words and are glad you found what you needed.

Classificada 5 em 5 estrelas

Perfect Service


We were greeted by friendly staff and given a professional level of service and assistance with our enquiry which led to our purchase.

We didn't catch the member of staff's name but she served us at the Cheshire Oaks store on Tuesday 16th June and our order number was O0753543993

16 de junho de 2026
logótipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We are so pleased to hear about your positive experience with our team at the Cheshire Oaks store. It's wonderful to know our staff provided professional service and assistance, leading to your purchase. We appreciate you sharing this feedback.

Classificada 5 em 5 estrelas

always visit but noticed they had moved…

always visit but noticed they had moved to a larger store, must bigger and better laid out, we found a table cloth on a display near the entrance and it was the perfect fit and colour for what we were looking for the staff very friendly as always.but as this was the first shop we went in we only bought a pair of training chopsticks with the plan to re visit later in the morning.

14 de junho de 2026
logótipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We're delighted you enjoyed our new, larger store and found it well-laid out. It's wonderful to hear our staff were friendly and that you found the perfect tablecloth! Thank you for your positive feedback.

Classificada 5 em 5 estrelas

Service as it should be

My experience at Pro Cook at Cheshire Oaks was overwhelmingly positive. The lady that initially approached us was highly professional, very knowledgeable, friendly and not at all pushy. I would definitely recommend the store to others.

9 de junho de 2026
logótipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We're so pleased you had an overwhelmingly positive experience at our store! We appreciate your kind words about our professional, knowledgeable, and friendly team. We're glad you would recommend us!

Classificada 5 em 5 estrelas

Very helpful staff

Staff were very helpful and went out of there way to help you

13 de junho de 2026
logótipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We're so glad our team provided helpful and dedicated service. We appreciate your positive feedback.

Classificada 5 em 5 estrelas

Purchased salt and pepper mills from…

Purchased salt and pepper mills from Cheshire Oaks. After returning home to N.Wales noticed the plastic cap from under one was missing. Living so far from the nearest store we phoned the store in Cheshire Oaks and they very kindly mailed us a replacement. Couldn’t expect better service than that. All credit to the staff.

8 de junho de 2026
logótipo da ProCook - Cheshire

Resposta da ProCook - Cheshire

We are so pleased to hear about your positive experience with our Cheshire Oaks team! It's wonderful to know we could assist you promptly and efficiently. We appreciate you sharing your kind words.

Classificada 5 em 5 estrelas

Happy wife, Happy life

I went in to buy cook's knife set for my wife's birthday. Whilst initially we were left alone to peruse I eventually required assistance. The assistant stopped what she was doing and carefully explained the various differences in the available knifes. Having chosen I was allowed to test the balance etc. Overall a great and successful shop, having got what I desired and also greater understanding of the product.

4 de junho de 2026

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