Outstanding customer service and true 25-year guarantee support at ProCook Lakeside! What an amazing experience! I have just returned home after visiting ProCook in Lakeside. My visit was o... Ver mais
Localização
Alterar localizaçãoUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I shop in procook more than I should as I always end up buying a new knife. The staff are friendly, helpful and knowledgeable. I love the knives ( VG 10 steel look pretty and handle so well ) The o... Ver mais
The shop was bright and clean firstly The shop assistant was so helpful So knowledgeable about the products I was enquiring about your top of the range cookwear pans ect Unfortunately your 2 to... Ver mais
Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... Ver mais
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, Reino Unido
4,8
Excelente
885 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really helpful staff who are friendly…
Really helpful staff who are friendly and knowledgable without being pushy.
16 de maio de 2026
Resposta da ProCook - Lakeside
We're so glad our staff was friendly, knowledgeable, and helpful without being pushy. Thank you!
Resposta da ProCook - Lakeside
We're glad our staff was friendly and helpful, and you liked our quality products!
Great service very helpful and friendly…
Great service very helpful and friendly staff. Everything displayed beautifully.
8 de maio de 2026
Resposta da ProCook - Lakeside
We appreciate you taking the time to share your experience! We're so happy to hear that you found our staff helpful and friendly and the displays beautiful.
Very helpful well informed staff & lots…
Very helpful well informed staff & lots of stock
12 de maio de 2026
Resposta da ProCook - Lakeside
We appreciate you sharing that our staff was helpful and well-informed!
Customer service was excellent,very…
Customer service was excellent,very friendly person on the till and nothing was too much trouble. We bought 2 teapots & 6 cups and saucers . I large and 1 smaller oven tray. The quality is very important to us and we are very happy around.
8 de maio de 2026
Resposta da ProCook - Lakeside
We are so pleased to hear you had such a positive experience with us and found our team friendly and helpful. We truly appreciate your kind words about the quality of your purchases.
Resposta da ProCook - Lakeside
We appreciate you taking the time to share your positive shopping experience with us; we are so glad you found our store helpful and pleasant. Please could you upgrade your rating to reflect this, we would appreciate this.
Walked in saw what we wanted asked the…
Walked in saw what we wanted asked the assistant and she got what we needed great service
7 de maio de 2026
Resposta da ProCook - Lakeside
We appreciate you taking the time to share your experience! We're so happy to hear you received great service.
Fast service and helpful lady to.
6 de maio de 2026
Resposta da ProCook - Lakeside
We appreciate your kind words.
Good knowledge from staff and excellent customer…
Good knowledge of staff and customer service
2 de maio de 2026
Helpful and friendly staff.
1 de maio de 2026
Very friendly and helpful staff
Very friendly and helpful staff. About the products, high quality and good prices.
24 de abril de 2026
The customer service in this store Reviewers The customer service in this store is great, very helpful shop assistant!
The customer service in this store is great, very helpful shop assistant! Went in to buy one item but bought 3 as there was a 3 for 2 offer, which was a very good deal. Very happy!
28 de abril de 2026
Resposta da ProCook - Lakeside
We're happy to hear that you had such a positive experience in our store. It's great to know our shop assistant was helpful and that you were able to take advantage of our offer. Thanks for your feedback!
Very helpful young lady
Very helpful young lady, who helped us choose new pans for an induction hob, a new set of knives and a block to put them in the drawer which are excellent.
The pans are great, really smart we are very happy with our purchases.
16 de abril de 2026
Resposta da ProCook - Lakeside
We're happy to hear that our staff member was very helpful in choosing new pans for your induction hob, knives, and a block. It's great the pans are smart, and you are delighted with your purchases.
Staff always cheerful & helpful
24 de abril de 2026
Resposta da ProCook - Lakeside
We appreciate you letting us know our staff was cheerful and helpful; it means a lot to our team.
Resposta da ProCook - Lakeside
We appreciate you letting us know our staff was helpful, knowledgeable, and friendly; it means a lot to our team.
Excellent service and a good range of…
Excellent service and a good range of products
14 de abril de 2026
We here served by a young lady
We here served by a young lady, she was very helpful and knowledgeable. We have not used the pan yet but we think we are going to like it.
17 de abril de 2026
Good quality and nicely merchandise
Good quality and nicely merchandise. Very helpful friendly staff.
17 de abril de 2026
As usual the staff at Procook were…
As usual the staff at Procook were helpful and friendly. The item was in perfect conditin and suitable for the job.
16 de abril de 2026
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