ProCook - Norwich Opiniões 

584
•
TrustScore: 5 em 5

4,8

Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Lovely, clean store here in Norwich. Staff always helpful and friendly. Good range of prices - you can choose something expensive but for many products the prices are very reasonable. Good range of pr... Ver mais

Classificada 5 em 5 estrelas

Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito pela empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Informações de contacto

  • Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, Reino Unido

4,8

Excelente

TrustScore: 5 em 5

584 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(584)

25 355 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Lady in shop in Norwich Chapelfield…

Lady in shop in Norwich Chapelfield store was very helpful, let me try the knifes for feel in hand and cut up some veg overall it was a very good experience and am really happy with knives I bought

31 de julho de 2026
logótipo da ProCook - Norwich

Resposta da ProCook - Norwich

We're so pleased to hear you had such a good experience at our Norwich Chapelfield store! It's wonderful that our team was helpful and allowed you to try the knives to find the perfect feel. We're delighted you're happy with your new knives!

Classificada 5 em 5 estrelas

Pro Cook products are great quality

Pro Cook products are of great quality. I've just been to our local store to purchase some new knives to replace previous bought 25years ago😀. We still use non stick saucepans after 20 years. I'm sure products I've bought today will last equally long. Storage, kitchen equipment and smaller items great quality. I never shop anywhere else

18 de julho de 2026
Classificada 1 em 5 estrelas

Defective kettle

The kettle I bought was defective as the water level gauge has permanent condensation in it. When I brought it into a store I was told the kettle was absolutely fine and that there was nothing wrong with it. It was obviously not and when I explained this was a design fault and no kettle I have ever had or anyone else ever expects should have condensation in the water level gauge I was shut down and no refund or alternative was offered. I left the useless defective thing in the shop and will never shop at ProCook again.

9 de julho de 2026
Opinião espontânea
logótipo da ProCook - Norwich

Resposta da ProCook - Norwich

Trustpilot

Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 or email us on care@procook.co.uk and we will help you resolve your issue.

Classificada 5 em 5 estrelas

Helpful shop assistant

Helpful shop assistant, item I wanted available straight away.

2 de julho de 2026
logótipo da ProCook - Norwich

Resposta da ProCook - Norwich

We're so glad you found our shop assistant helpful and that the item you wanted was readily available. We appreciate your kind feedback!

Classificada 5 em 5 estrelas

Excellent all round.

A lovely shop just to walk round and admire the quality of the goods. A very nice and helpful lady directed me to what I wanted, which is of the same high standard as everything else I've bought here.

18 de junho de 2026
logótipo da ProCook - Norwich

Resposta da ProCook - Norwich

We're so pleased you enjoyed browsing our shop and admiring the quality of our goods. It's wonderful that our team was helpful and that you're happy with your purchase!

Classificada 5 em 5 estrelas

Satisfied Customer

I was looking for a stainless steel frying pan and the store had a good selection to choose from.
Staff were helpful without being pushy and I found exactly what I needed.

17 de junho de 2026
logótipo da ProCook - Norwich

Resposta da ProCook - Norwich

We're so glad you found the perfect stainless steel frying pan and appreciate your kind words about our helpful staff. Thank you for your positive feedback!

Classificada 4 em 5 estrelas

Shopping for a new wok

I was looking for a new wok without any coatings etc and Procook had a good range.
I was a little disappointed that I couldn't use click and collect so had to wait for delivery. Aside from that shopping with Procook was simple and I shall look there next time I need new cookware.

6 de junho de 2026
logótipo da ProCook - Norwich

Resposta da ProCook - Norwich

We're glad you found a wok you like and had a simple shopping experience. We appreciate your feedback regarding click and collect and will consider it for future improvements. We look forward to assisting you with your next cookware purchase.

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