The best cookware products in the Uk and at a reasonable price. Pure quality, you cant get any better than Procook, plus, they give you 25 yrs guaranteed, which only cement the quality of their produ... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit C - 21, Tottenham Court Road, W1T 1BJ London, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had an issue with a gift voucher when trying to order online and it was quickly resolved by the shop assistants. I was then able to complete the purchase of Rochelle Glasses, which are so elegant.
A empresa respondeu
What a great company! I always enjoy going into store because staff are soo friendly and always eager to help! On my last visit I was perusing for your stainless steel utensil set which I was advised... Ver mais
A empresa respondeu
I'm Clarisse, recently I bought knives package at Tottenham Court Road. I love the quality, items very professional, good deal of the guarantee which is 25 year, good price, good customer service, s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Unit C - 21, Tottenham Court Road, W1T 1BJ, London, Reino Unido
4,8
Excelente
411 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
All around wonderful experience!
I was made to feel safe, unthreatened and welcomed which to me is very important as I don't often go shopping.
5 de fevereiro de 2025
Resposta da ProCook - Tottenham Court Road
We appreciate your kind words and are thrilled to hear that you felt safe, unthreatened, and welcomed during your visit. It's our goal to create a comfortable and inviting environment for all our customers.
Highly recommend
I went to a store on Tottenham Court Road to look for my cookware, the staffs really helped me choose the best items for my needs.
I got some discounts by buying pots and pans in bundles (you can build your own bundle if you visit the store!) but I realized I forgot to get the lid for one of my frying pans and they helped me get the discount as I bought them together with the rest without showing even a bit of annoyance though I blocked the register. Great hospitality, I really appreciate their help. I'd definitely go back and buy more.
The pots and pans are also great, absolutely love the quality, it's worth the price, and if you can I recommend to go see in store so that you get the perfect sets for your needs!!
3 de fevereiro de 2025
Resposta da ProCook - Tottenham Court Road
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our team at the Tottenham Court Road store so helpful and that they were able to assist you in finding the perfect cookware for your needs. We are proud of our team's commitment to providing excellent customer service and are thrilled that you were impressed with their hospitality and willingness to go the extra mile. We are also pleased to hear that you are enjoying the quality of your cookware and that you found the value to be worth the price. We hope to see you again soon for your future cookware needs.
friendly service
28 de janeiro de 2025
Resposta da ProCook - Tottenham Court Road
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Resposta da ProCook - Tottenham Court Road
Thank you for your kind words! We are delighted to hear that you found our staff helpful and cheery and that you enjoyed the quality of our products. We strive to provide our customers with a positive shopping experience and are glad you had a positive experience.
Patient assistant & good advice.
1 de fevereiro de 2025
Resposta da ProCook - Tottenham Court Road
Thank you for your kind words! We're so glad to hear that you found our assistant patient and that you received good advice. We strive to provide our customers with helpful and knowledgeable support.
I bought a frying pan couple of days…
I bought a frying pan couple of days ago , and after second use the color change like I have it for ages and when I went to the store they told us its because of the high heat so no guarantee for that but at least they should tell us that this product doesn't bear the high heat so we can avoid the damage
31 de janeiro de 2025
Resposta da ProCook - Tottenham Court Road
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Very High quality
I'm Clarisse, recently I bought knives package at Tottenham Court Road. I love the quality, items very professional, good deal of the guarantee which is 25 year, good price, good customer service, shop so clean and tidy, good presentation of items. Just all good so far. I will suggest you to do franchise if it's possible.
Thank you!
29 de janeiro de 2025
Resposta da ProCook - Tottenham Court Road
Thank you for your kind words and positive review! We are thrilled to hear that you are happy with your recent purchase and appreciate your feedback on the quality, price, customer service, and overall experience. We strive to provide our customers with a positive and enjoyable shopping experience.
Great company
First time using this company and I was very impressed I purchased a coffee grinder and it didn't disappoint. I'm very happy with my purchase. Staff were very friendly and helpful
17 de janeiro de 2025
Resposta da ProCook - Tottenham Court Road
We're thrilled to hear you had such a positive experience with your first purchase! It's wonderful that you were impressed with the coffee grinder and found our staff friendly and helpful. We strive to provide our customers with high-quality products and excellent service, and we're so happy you enjoyed your experience.
Best product the procook air fryer
Best product the procook air fryer
Easy to clean many functions and great value for money as the quality is top notfh
Highly recommend
18 de janeiro de 2025
The sales person was very polite and…
The sales person was very polite and helpful and incredibly patient as I struggled to articulate what wanted.
26 de janeiro de 2025
Favourite shop
Helpful staff who are always friendly and ready to help. Good service.
22 de janeiro de 2025
Resposta da ProCook - Tottenham Court Road
We're so glad to hear you had a positive experience! It's wonderful to know our staff's friendliness and helpfulness made your visit enjoyable. We strive to create a welcoming and supportive environment for all our customers, and your feedback is a great encouragement to our team. We appreciate you taking the time to share your thoughts.
Really good value service and quality…
Really good value service and quality items
23 de janeiro de 2025
good products and nice knowledgeable…
good products and nice knowledgeable staff
lots of options to choose from and quality knives
21 de janeiro de 2025
Good and quality cutlery set
Easy to shop and the attendant was friendly in assisting me to find what I came to look for.
11 de janeiro de 2025
Very knowledgeable and really helpful…
Very knowledgeable and really helpful staff. The range is extensive and the quality of the pan I bought is extremely high. All in all a really great experience and I’ll be back to purchase more.
21 de janeiro de 2025
Resposta da ProCook - Tottenham Court Road
We appreciate your kind words! It's wonderful to hear that you found our staff knowledgeable and helpful, and that you were impressed with the range and quality of our products. We strive to provide a positive shopping experience for all our customers, and we're thrilled you'll be back to purchase more. Thank you for choosing us and for sharing your positive experience.
Not allowed to check the blade
I went to the store to buy kitchen knives. The assistants were helpful and whilst they would let me hold the knives by the handle, they would not let me touch the blades (company policy) which was the reason I made the effort to visit the store in the first place - a two hour round trip on public transport. The knives are not cheap and for me and, I suspect, many other people, the feel and quality of the blade are the most important factors. I want to know if they are likely to hold an edge. Whilst I understand that there may be some safety concerns, I am nearly 70 and I don't think I look like (or am) a threat. In the event, I bought two knives on the basis that I could take them home and try them and if they were unsuitable I could bring them back. They turned out OK but if that hadn't been the case, it would have meant another two hour round trip. Surely there is room for some flexibility and discretion.
10 de janeiro de 2025
I was looking for a "Caffettiera"
I was looking for a "Caffettiera". The only chain i found it is Pro Cook.
I loved the shop: vast of range of every thing for cooking.
From affordable price for everyday to more expensive and professinal items.
16 de janeiro de 2025
You have a lovely team of people working…
You have a lovely tam of people working there they could not have been more helpful
18 de janeiro de 2025
Resposta da ProCook - Tottenham Court Road
Thank you for your kind words! We are so pleased to hear that you found our team helpful. We strive to provide our customers with a positive and supportive experience, and we appreciate you taking the time to share your feedback.
The staff were very helpful with…
The staff were very helpful with advice. The store is clean and well-organised, with many good products to choose from. This was not our first visit nor will it be our last.
15 de janeiro de 2025
Resposta da ProCook - Tottenham Court Road
We're so glad to hear you had another positive experience! It's wonderful to know you found our staff helpful, the store clean and well-organized, and our selection of products appealing. We appreciate your continued patronage and look forward to welcoming you back again soon.
Resposta da ProCook - Tottenham Court Road
We're delighted you had such a positive experience! Your feedback about our staff's friendliness and helpfulness means a great deal to us. We truly appreciate you taking the time to share your thoughts, and we're thrilled to hear that your interaction with our team was so enjoyable. We strive to create a welcoming atmosphere where every customer feels valued and supported, and your review confirms we're on the right track. We hope you'll visit us again soon! Thank you for your 5-star rating.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.