Melissa was absolutely fabulous! So lovely, friendly and helpful. She understood what I was looking for and explained the different options available to me. Two of the four products were out of stock... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Lady was keen and knew what she was on about but when we got home 2 hrs away in Cambridgeshire she had put wrong frying pan in so ended up with a cheaper but different pan
I purchased a pan from yourselfs and was amazed at the quality it holds. I was a first time stainless steel user and its taken three cooks to get used to it. What i have learnt is dont put... Ver mais
Lovely customer service, staff were very helpful and provided good advice. I am loving my stainless steel pans.
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, Reino Unido
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The lady serving us was friendly and…
The lady serving us was friendly and knew what she was talking about.
16 de agosto de 2026
Brilliant knife cuts really well
14 de agosto de 2026
Very helpful staff member
12 de agosto de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Excellent service very helpful staff
Excellent service very helpful staff. Top rate products.
12 de agosto de 2026
Resposta da ProCook - York
We're so pleased to hear that you had an excellent experience with our service and found our staff very helpful. We're also glad you appreciate our top-rate products! Thank you for your wonderful feedback.
Resposta da ProCook - York
We're so happy to hear that our staff was polite and helpful during your visit. Thank you for your wonderful feedback!
The people in shop
13 de agosto de 2026
Resposta da ProCook - York
We appreciate your positive feedback regarding our clean and well-organized store; we are so happy you enjoyed your visit!
the service from the lady on the till…
the service from the lady on the till so pleasant and the pan is smashing
11 de agosto de 2026
Resposta da ProCook - York
We're so happy to hear you had such a pleasant experience with our team member and that you're enjoying your pan! We appreciate your kind words.
Excellent products and Service
I desperately needed to replace my old set of pots and pans. my old set is from pro cook has been discontinued . But a lovely shop assistant from the York store Anna/Ana came to my rescue and was very knowledgeable and helped me to find the right combination between Elite Forged and professional stainless steel range to replace all of my pots and pans .
11 de agosto de 2026
Resposta da ProCook - York
We're so pleased to hear that our team member in the York store was able to assist you in finding the perfect replacement for your pots and pans. It's wonderful that their knowledge helped you combine the Elite Forged and professional stainless steel ranges. Thank you for sharing your positive experience!
Cutlery
On this occasion I added to my cutlery collection. No problem finding the product. I also found a cutlery set for my grandson featuring a giraffe. Staff were pleasant and courteous.
7 de agosto de 2026
Excellent service and good quality…
Excellent service and good quality products.
11 de agosto de 2026
Staff very helpful products were just…
Staff very helpful products were just what we wanted
8 de agosto de 2026
Resposta da ProCook - York
We're so pleased to hear that our staff was very helpful and that you found exactly what you were looking for! Thank you for your wonderful feedback.
Resposta da ProCook - York
We're so pleased to hear that our team was helpful and that you appreciate the great quality of our cookware. Thank you for your wonderful feedback!
We needed to replace a couple of pans
We needed to replace a couple of pans. Knew the sizes we needed, so many different types to choose from; the sales person explained the differences and we bought a couple of pans.
6 de agosto de 2026
Resposta da ProCook - York
We're so glad our salesperson could assist you in finding the perfect pans for your needs. We appreciate you choosing us!
Quality products
Quality products. Helpful staff without being pushy. Well laid out store.
8 de agosto de 2026
Resposta da ProCook - York
We're so happy to hear that you appreciate our quality products, helpful staff, and well-organized store layout. We truly value your positive feedback!
Very helpful staff
Very helpful staff. We got exactly what we needed with great service and a smile.
4 de agosto de 2026
Resposta da ProCook - York
We're so glad you found our staff very helpful and received exactly what you needed with great service and a smile! Thank you for your kind words.
Resposta da ProCook - York
We're so glad you found our staff to be really nice and helpful, and that you're enjoying your pans! We truly appreciate your positive feedback.
Very helpful and knowledgeable staff at…
Very helpful and knowledgeable staff at Outlet in York - even helped carry purchases to car
6 de agosto de 2026
Resposta da ProCook - York
We're so glad you found our staff at the York Outlet helpful and knowledgeable! We appreciate you highlighting their excellent service, even assisting with your purchases to your car.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.