Melissa was absolutely fabulous! So lovely, friendly and helpful. She understood what I was looking for and explained the different options available to me. Two of the four products were out of stock... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Lady was keen and knew what she was on about but when we got home 2 hrs away in Cambridgeshire she had put wrong frying pan in so ended up with a cheaper but different pan
I purchased a pan from yourselfs and was amazed at the quality it holds. I was a first time stainless steel user and its taken three cooks to get used to it. What i have learnt is dont put... Ver mais
Lovely customer service, staff were very helpful and provided good advice. I am loving my stainless steel pans.
Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, Reino Unido
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da ProCook - York
We are so pleased to hear that you enjoyed our products and found our team to be lovely and helpful. We truly appreciate your wonderful feedback!
Resposta da ProCook - York
We're so pleased to hear you had such a positive experience with our team at the York Designer Outlet store! Thank you for your wonderful feedback.
Resposta da ProCook - York
We're so happy to hear that our staff was helpful and that you found most of what you were looking for. Thank you for your wonderful feedback!
A cut above
The level of service and product knowledge was very high when we bought some new knives and a few other bits and bobs
2 de agosto de 2026
Resposta da ProCook - York
We're so pleased to hear that you experienced a high level of service and product knowledge when purchasing your new knives and other items! Thank you for your wonderful feedback.
Great service
Great service, knowledgeable staff and gives us choices and recommendations
4 de agosto de 2026
Resposta da ProCook - York
We're so glad you enjoyed our service and found our staff knowledgeable, providing great choices and recommendations! Thank you for your kind words.
The knives I bought are excellent…
The knives I bought are excellent quality and value. Staff helpful and friendly
30 de julho de 2026
Resposta da ProCook - York
We're so glad you're pleased with the excellent quality and value of your new knives! We're also happy to hear our staff was helpful and friendly. Thank you for your kind feedback.
Great sales adviser
Great sales adviser. Very helpful and I love the products I bought. Great quality cookware.
3 de agosto de 2026
Resposta da ProCook - York
We're so glad you had a great experience with our sales adviser and that you love the quality of the cookware you purchased! Thank you for your kind words.
Excellent staff providing real help and…
Excellent staff providing real help and knowledge about products they sell. A refreshing experience.
2 de agosto de 2026
Resposta da ProCook - York
We're so glad you found our staff excellent and helpful, providing great knowledge about our products! We appreciate your kind words about your refreshing experience.
Would of been 5 star as one item I …
Would of been 5 star as one item I wanted to buy was not in stock in the Procook store at Mcarthur Glen . York
Outlet Store
2 de agosto de 2026
Resposta da ProCook - York
We appreciate your feedback and understand your disappointment about the item not being in stock. We are always working to improve our inventory.
Good quality
They had just the cutlery we wanted to match our existing but a better quality. Also bought a salt and pepper mill which again was good quality.
The staff also were very pleasant and helpful.
28 de julho de 2026
Great product and great value
22 de julho de 2026
Great Staff
The staff are really helpful.
Service is brilliant despite problems with gift cards.
Would like knives that would dishwash.
26 de julho de 2026
Great variety of cooking utensils
Great variety of cooking utensils, very helpful staff.
22 de julho de 2026
Was quickly and efficiently served by a…
Was quickly and efficiently served by a friendly and helpful assistant
15 de julho de 2026
such a pleasant experiance every time I…
such a pleasant experiance every time I am at the store thank you
19 de julho de 2026
Good range of products
Good range of products. My main purchase was a set of kitchen knives. Good quality and value. Very helpful staff. An unexpected 20% and discount was an extra bonus.
19 de julho de 2026
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