Protyre Autocare - Penrith Opiniões 

1469
TrustScore: 4.5 em 5

4,6

Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB


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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Reception staff very welcoming and friendly The waiting area is in need of a refurb The fitting of two tyres seemed to take a long time This location was unable to check tracking due to combinati... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Good service but very short staffed, I remember when I could go and wait for an hour or so then get seen. Last couple of trips I’ve had to return the following day it’s driven me to Harry’s tyres half... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

had a blowout offside rear just south of Penrith on the M6 WHICH WAS TERRYFIYING This company were brilliant in helping us out knowing we had a 9 year old Autistic Child stranded in at the si... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have visited Harold’s Tyres at Penrith numerous times, before and after pro tyre took over. I am usually sceptical of Big brands taken over family businesses but the level of service and care at Pro... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de pneus
  2. Loja de travões
  3. Loja de baterias de carro
  4. Oficina de inspecção
  5. Serviço de motorista
  6. Serviço de alinhamento de rodas

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contacto

  • Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, Reino Unido

  • 01768 864361

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,6

Todas as opiniões

(1469)

33 340 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Decent service at a good price.

Managed to get an appointment the same day, two new tyres and an alignment done at a decent price.

Nice to see wheel bolts being tightened with a torque wrench too, as opposed to being over tightened when all the ‘ugger duggers’ are deployed via the impact wrench.

21 de janeiro de 2026
Classificada 5 em 5 estrelas

Welcoming

Welcoming, listen and explain!!!!
Believe me it is lovely to be able to talk with a female about My little car, a woman in what is usually a Mans's world!!!! Congratulations.
But the men with you are very kind, I am met every time with politeness and help.
A great big ThankYou

2 de fevereiro de 2026
Classificada 5 em 5 estrelas

1st purchase from Protyre and great service

This was the 1st time I've purchased tyres through the Protyre site, great choice of tyres available at competitive prices with discounts for buying 2 tyres, the fitting company was local to me Harolds in Penrith you are able to choose a date and time to arrive, fitted in a timereasonable time, whilst you wait, on completion the fitter fully checked the tread depth and wear on remaining tyres also all the brake discs and pads and prepared a comprehensive written report, overall a great service all round, will definitely use Protyre/Harolds Penrith again

27 de janeiro de 2026
Classificada 5 em 5 estrelas

Very busy outlet

Very busy outlet, but staff were friendly, professional and helpful and was fitted in, a bit later than booked, but it wasn't a problem.

30 de janeiro de 2026
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Hello John​,

We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Classificada 5 em 5 estrelas

From walking in the door

From walking in the door, I got the best reception from the girl behind the desk, she immediately helped me with coffee and a seat while I waited, it wasn't long till a gentleman came and told me my car passed with flying colour's

28 de janeiro de 2026
Classificada 1 em 5 estrelas

When you buy direct from them they’re…

When you buy direct from them they’re providing “ all the best” customer service recently bought 2 Pirelli all season front tyres 🛞 for my car ,after 2 weeks I have to replace my 4 years rear tyres 🛞 and purchase online payment by 3 monthly payment instalment,1 payment done 👍 when the order was confirmed with reference number and booking details isn’t on their on best interest as the payment was processed by a 3th party company so they didn’t have the same enthusiastic response and deny my booking supposed to be next day after my purchase ,and give the option to came Monday next week reason> as the “tyre’s wasn’t delivered “ and she is concerned why they aloud my next day booking tyre service ( true reason is as the payment wasn’t directly on their on bussines bank account and was purchased as I’ve said payment through online party company and they blame the system payment as the transaction wasn’t received ! So be careful the way you get in touch with them as the service provided isn’t as the best they advertised is all about the money 💰 not customer loyalty and honesty!

16 de janeiro de 2026
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Dear Mr Ionita,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Classificada 5 em 5 estrelas

Good range of tyres

Good range of tyres. Easy to book. Helpful staff

22 de dezembro de 2025
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Dear Pamela Meadows,

We're happy to hear that you found a good selection of tyres and helpful staff at our Penrith branch.

We appreciate your positive feedback and your booking with us.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Classificada 5 em 5 estrelas

Excellent service

Excellent service, friendly, helpful staff.

29 de dezembro de 2025
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Hello Simon,

We appreciate you taking the time to leave us this great review! We're so happy to hear you find our team in centre helpful and friendly.

Best regards,
Eddie
Customer Care - Protyre

Classificada 5 em 5 estrelas

Prompt with the tyre change for…

We're prompt with the tyre change for the pre booked time.No delays, changed 2 tyres very quickly & very polite & friendly.

Tol job, thank you.

24 de dezembro de 2025
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Hello Judith​,

We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Classificada 3 em 5 estrelas

Not as quick as it used to be

If you book a slot it may overrun in time. Give yourself plenty of time even if you are booked.

hour 25minutes to fit 2 tyres. A lot has changed over the years.

17 de dezembro de 2025
logótipo da Protyre Autocare - Penrith

Resposta da Protyre Autocare - Penrith

Dear Wayne and selina, 

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

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