I called into my local branch with a punctured rear tyre. The receptionist was on the phone to a customer displaying an excellent telephone manner talking the customer through the work being carri... Ver mais
A empresa respondeu
Localização
Alterar localização2 Cambridge Road, Granby Industrial Estate, DT4 9TJ Weymouth, Dorset, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great service as always from Protyre. Had the strange experience of two tyres blowing on diagonal opposites at the same time. Called Green Flag who sorted out the tyres and a recovery vehicle. Handed... Ver mais
A empresa respondeu
Omg the man on the desk was a fountain of knowledge and so helpful, compassionate and always put the customer first. I sat waiting for my tyre and leant so many tips listening to him help others and o... Ver mais
A empresa respondeu
Booked in efficiently through the app with a special offer. All done within the hour. They know about tyres too unlike some local operators. Many thx
A empresa respondeu
Informações sobre a empresa
- Loja de pneus
- também em
- Loja de baterias de carro
- Loja de travões
- Oficina de inspecção
- Serviço de alinhamento de rodas
- Serviço de motorista
Sobre Protyre Autocare - Weymouth
Escrito pela empresa
Escrito pela empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informações de contacto
2 Cambridge Road, Granby Industrial Estate, DT4 9TJ, Weymouth, Dorset, Reino Unido
- 01305 788556
4,6
Excelente
980 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
New tyres and MOT
Dropped the car off the night before as I had to be at work early the next morning, the team were fine about this. Booked in for 2 new tyres and an MOT. I had to call back late afternoon to get confirmation of the MOT status which the car had failed (in the morning) but luckily the part that needed fixing was available within the hour but if I hadn’t have called would I have received any call that day in time for the car to be fixed? When I collected the car the guys apologised as they were very busy and the team were very helpful and friendly.
15 de julho de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
LONG WAIT…
i had an appointment booked and arrived 5 mins early my car was driven around the back within 10 mins but i waited 2 1/2 hours to have 2 tyres fitted which i feel is totally unexeptable. amongst the many excuses for the delays was that they were having trouble with the tracking as the bolts were seized. THE CAR WAS NOT BOOKED FOR WHEEL ALIGNMENT ONLY 2 TYRES
17 de julho de 2026
Resposta da Protyre Autocare - Weymouth
Dear Mr White,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Had air on refuelled
Had air on refuelled , but didn’t work , after some conversations with customer service , the manager phoned and got a full refund so happy with that
6 de julho de 2026
Opinião espontânea
Resposta da Protyre Autocare - Weymouth
Hello Maria,
We would like to thank you for sharing your feedback regarding the service you received at our Weymouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Weymouth
Hello Mr Pyke,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly helpful staff
Friendly helpful staff, tyres fitted speedily at the arranged time
8 de julho de 2026
Resposta da Protyre Autocare - Weymouth
Hello Garth,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really helpful and although they could…
Really helpful and although they could help with a replacement rim, they were very good when I returned for the tyre. Respectful too!
8 de julho de 2026
Resposta da Protyre Autocare - Weymouth
Hello Susan,
We would like to thank you for sharing your feedback regarding the service you received at our Weymouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Brilliant place for car needs
Fantastic work done on my car, staff very polite and helpful. Price was very reasonable. Will definitely use again.
7 de julho de 2026
Opinião espontânea
Resposta da Protyre Autocare - Weymouth
Dear Clare Hall,
We would like to thank you for sharing your feedback regarding the service you received.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at our Weymouth branch have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Waiting Time
I have always used the Dorchester branch of Protyre and they have always been on time for me at the booked appointment. This was my first experience at the Weymouth branch and although the standard of work was high, the tyres were good value for the price and the staff were friendly, I had a 40 minute wait after my allotted booking time before they started replacing my tyres with an excuse that they had just had some tyres delivered. Not very impressed and hope that the Dorchester branch is open in the near future.
6 de julho de 2026
Resposta da Protyre Autocare - Weymouth
Dear Ian,
Thank you for taking the time to share your experience at our Weymouth centre.
We're pleased that you found the team in centre friendly and the work to be of a high standard. However, we are sorry to hear about the delay you experienced. Your concerns have been raised with management, who will look into this matter further.
We apologise for any inconvenience caused.
Best regards,
Eddie
Customer Care - Protyre
Friendly staff
Friendly staff. Went above and beyond to deal with a missing locking wheel nut.
29 de junho de 2026
Resposta da Protyre Autocare - Weymouth
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff are super friendly
The staff are super friendly, knowledgeable and really efficient.
You couldn't ask for better service
3 de julho de 2026
Resposta da Protyre Autocare - Weymouth
Hello Simon,
We would like to thank you for sharing your feedback regarding the service you received at our Weymouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Weymouth
Hello Mr Baker,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Weymouth
Hello Carl,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Pro tyre fitting in Weymouth
Arrived as per the agreed time. Tyre was fitted within 20 minutes. Good price too!
Ayrton, the manager, was extremely helpful.
1 de julho de 2026
Great staff and always give genuine…
Great staff and always give genuine advice, not looking to up-sell at all.
Recommended
29 de junho de 2026
Resposta da Protyre Autocare - Weymouth
Hello Andy,
We would like to thank you for sharing your feedback regarding the service you received at our Weymouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good but short notice of staff
Good but short notice of staff so took an hour plus for 10 minute job.
Friendly and polite.
29 de junho de 2026
Booked and paid for a couple of tyres…
Booked and paid for a couple of tyres upfront and both fitted within 15 minutes of booking. Very happy with the service I received and will definitely use again
24 de junho de 2026
Resposta da Protyre Autocare - Weymouth
Hello Gary,
We would like to thank you for sharing your feedback regarding the service you received at our Weymouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Weymouth
Hello Nicky,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Resposta da Protyre Autocare - Weymouth
Hello Mrs Lyell,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Spent hours waiting
Spent hours waiting despite having an appointment booked online.
Locking wheel nut tool was then broken and I was sent away with two wheel nuts missing in order to buy replacement tool.
8 de junho de 2026
Resposta da Protyre Autocare - Weymouth
Dear Alan,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
MOT not completed
I had an MOT booked for 28/05/2026 at 10:00am. At around 9:00am on the day, I received a phone call informing me that the technician due to carry out the MOT was unwell, so the appointment would need to be rescheduled. The staff member was very polite and even offered to contact another garage on my behalf if they were unable to fit me in soon.
I then attended the rearranged appointment on 03/06/2026, only to be told at the desk that the technician was still off sick and that I should have been contacted beforehand. Unfortunately, I never received any phone call or notification.
I had booked my MOT well in advance because my current MOT was due to expire soon. Due to the lack of communication regarding the cancelled appointment, I was not given the opportunity to arrange an alternative booking elsewhere, and I am now left without a valid MOT.
3 de junho de 2026
Opinião espontânea
Resposta da Protyre Autocare - Weymouth
Dear Maya,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.