QP Jewellers Opiniões 

If I could give zero I would, my partner purchased some emerald earrings 2022, they broke 7 months later the stone fell out but they were happy to take them back and sent a replacement pair. Thus year after wearing them very rarely I got them out to put in and the stone again fell out. J contacted them again and sent them back via a link with Royal Mail tracked. They arrived safely with them and had no correspondence with them since m. I’ve sent several emails and tried to call their number that has no call representatives available, asks you to leave name and number but just cuts off. I have sent a formal complaint both by letter and email and again no response. How can a company do this ? Is it even legal ? I’m at a loss they’ve had the money for the earrings and his gave the earrings also 😡

Bought a ring that was estimated to be delivered by December 2025 but it never arrived. I repeatedly emailed asking for updates and each time I was told they weren't sure when it would be delivered.

By March I requested a refund. I was told it had been processed and would arrive within 14 days but by June I still hadn't received it. They also stopped responding to my emails after April.

I am now seeking legal advice.

I strongly do not recommend this company.

AVOID you will not receive your jewellery and you will not see your money refunded. Yes they are that bad. I wish I had checked reviews on here rather than trust reviews on their website.

cela fait maintenant 7 mois que j'attends le remboursement pour un bijou jamais reçu

Paid to return a necklace that sadly broke but was under their lifetime guarantee. Waited months. Chased. Fobbed off. Finally after almost 6 months I managed to get the necklace returned ( still broken) as I was worried I'd never see it again. They did not fulfil their promise of replacement. I would strongly suggest avoiding and shopping elsewhere. Horrendous customer service and wouldn't trust. Really disappointing. I'd love for them to do the right thing and replace/repair my wife's necklace as promised.

Avoid these like the plague! Warning do NOT use.
If zero was allowed then they’d definitely get that!
Placed an order in March with an (albeit estimated) delivery date but before the birthday that the gift was for. Nothing!! No correspondence. No calls. No “sorry there’s a delay” unable to talk with any of the alleged “team” just a round robin of emails with flakey answers to direct questions. Given a random new date for the expected delivery which came and went without any contact.
Asked for a total refund (via email of course) as the lack of item and legitimate answers plus the delivery dates given as well as the birthday had passed.
Let’s play runaround!!
It’s now July, 5 months after the order and payment was made and it’s had to go through my banks fraud department to get my money back!
Yet, no apology, no excuses, no contact. As if I should’ve expected one?
I wish I had read the reviews beforehand as forewarned is forearrmed.

Ordered some earrings early February from delivery end of March, no sign of them so cancelled my order in April it is now July and l still have not received my refund but just had an email from them telling me “that unfortunately there is no definite timeframe for when this will be completed”

Ordered a sapphire bracelet 6 years ago. My wife wore it 3 times and a gemstone came out on the last wear in January and was lost. I enquired about repair to be told it was covered by warranty and would be replaced if I sent it back.

I had to chase the tracked return and after a month a got the order confirmation that a new bracelet was in process but no timeframe.

I have chased every few weeks since. No new one, not even the original returned (which at this point I would appreciate)

Just the same BS reply after about a week:

Good afternoon,

Thank you for your email.

We are sorry for the continued delay and appreciate how frustrating this situation must be for you.

At present, we unfortunately do not have a confirmed timeframe for when this will be processed.

We fully understand this is not the update you were hoping for and apologise for the inconvenience caused.

We will provide you with an update as soon as further information becomes available.
If you have any further queries or questions please don't hesitate to contact us.

*** 07/08/26 - I have written to QP to give them the 14 days notice to supply or refund. They are in breach of the Consumer Rights Act 2015. In 15 days time, assuming NO supply/refund, I will file court action against the company. Anyone else without their goods, I urge you to do the same.

I Placed an order on the 17th December 2025, the item was never sent, and every time i request a refund i get fobbed off with the "We canott give a estimated date of when your refund will be issued" reply.
To me this company is a sham!
I am now in the process of appointing a collection agency for the fun of it!

I have been waiting since the end of November 2025 for a refund for the item I returned. I had sent it to you for repair in September 2025. After waiting in vain for two months due to alleged delivery problems, I decided, on your advice, to request a refund of the purchase price.

This is my final reminder! The payment deadline is 30th June 2026. Should the amount not have been credited to my bank account by then, I will take legal action against QP Jewellers.

My parents bought me a ruby ring for my 40th birthday. One of the claws broke so QP told me to post it back to them. I did this and two months later I had not received a replacement so I asked for a refund and they replied saying they can’t give a timescale for this. I am worried I won’t get anything.

QP jewellers are scams. They take your money and do not provide the goods

I ordered in February and they have now refused to give a refund they owe over £800

Customer service have responded around 8 times now to sorry about the delay. We can t give you a timescale to refund your money

Scan artists who are obviously acting fraudulently

I wi see you in court

I ordered a ring on the 8th of December, with the expected arrival date of the 18th of December. It is now June and no ring has arrived. They have been unwilling to disclose any reason for the delay and will not provide any timescale for its resolution. They offered a 5% refund in February, and they still haven't paid it. I have chased multiple times and all I get is an AI response. They have offered no explanations and no further goodwill gestures, exchanges for other products etc. All their customer service lines have closed so you can't speak to anyone. I have reported to trading standards, not much more I can do and I doubt they will do anything. Do not use this company.

Don't buy there. Made an order in Nov25 for Christmas, still not there (more than 6 months). Asked for a refund and they explained me that it's out of the 30 days policy so I can't have a refund and I have to wait for my order. The costumer service is replying on a weekly basis always with the same message: please wait..

I ordered a ruby and diamond bracelet as an anniversary present on April 11th. Estimated delivery day late was 13th May.
By the 20th May it still hadn’t arrived so I emailed to ask where it was (they hadn’t contacted me) as I needed delivery to be guaranteed. The reply I got back said they couldn’t say when it would arrive and couldn’t give a guaranteed delivery date although they were looking at the order every day as if that was supposed to help.
I rang the phone line for customer services and got a recorded message saying to leave my name and emai address and then the line cut off.
I have cancelled the order and asked for a refund but given the experience of others with this retailer I am going for a Mastercard charge back using the email about the delivery as evidence. If they don’t have any stock why would they offer them on their website and more importantly who on earth gave them the 5 star reviews on their website.

I have used this company before with no issues so did not feel the need to read reviews, this is on me. Placed an order for a necklace for my wife on 9th March as she had been having a bad time. Delivery was 9th April, later than i had expected but again thats on me as i did not check the small print. In short 9th April came and went with no update on a delivery date and they could not provide one. At this time i cancelled the order (i was offered a massive 5% discount). 6 weeks later i am still waiting on the refund only the standard response of "we are busy" (no suprise, i guess). In short do not use this company!!!

Very poor, sent broken earrings back paid for recorded delivery total cost now £410 no earrings can’t get in touch keep getting emails saying it’s is process contact number just cuts you off

DO NOT BUY FROM THIS COMPANY!! They will take your money and NEVER deliver your product. I paid in full in November and they STILL will not give me the product nor a refund. Avoid at all costs!

I purchased a Bryony Wave Tennis Bracelet
Tanzanite, Diamond, Solid 9ct Gold on the 2nd December 2025 and I'm still waiting for delivery after dozens of emails to the company. Don't use them they take your money and don't deliver.

Jewellery was not dispatch 6 weeks after order. Contacted QP numerous times via email and continually received delay excuses with no explanation or updated timeframe. Now in the process of trying to obtain a refund. Stressful, frustrating and disappointing as I was trying to purchase a necklace for my daughter’s 21 Birthday.