Avoid this company! Charging nearly £15 for next-day delivery, taking payment first, then telling you they need your vehicle documents and ID. They even said it’s our policy we make the plates when yo... Ver mais
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Leia as opiniões dos outros
Easy to do, uploaded my documents which was simple enough. My documents were accepted within the hour. Very happy with the service, thank you!
Excellent "Next Day" Royal Mail fully tracked service. The plate supplied was exactly as per my order and of very good quality, the price including 1st Class delivery was well below many competitors w... Ver mais
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After trawling through numerous companies I'm so glad I chose quick plates. I was tempted to go to my local Halfords to have the plates made as the thought of having to upload documents for verificati... Ver mais
A empresa respondeu
3,9
Bom
663 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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★☆☆☆☆
★☆☆☆☆ – Disappointing customer service and an inflexible cancellation policy
I requested to cancel my order within just two hours of placing it, only to be told that the number plates had already been manufactured and therefore no refund was possible.
What makes this particularly frustrating is that I hadn’t even paid for next-day delivery, yet apparently my order had been produced almost immediately. Despite the plates not having been dispatched, the company refused to consider a refund.
Their own website advises customers to contact them as soon as possible if they wish to cancel, ideally within the first hour, and states that refunds may be available minus an administration fee if production hasn’t started. However, they don’t clearly explain what circumstances would actually qualify for a refund, leaving customers with very little transparency.
Instead, I received a generic response quoting their terms and conditions, with no attempt to find a reasonable resolution.
I’ve since ordered my replacement plates elsewhere. I appreciate that personalised products can be exempt from normal cancellation rights, but that doesn’t excuse poor communication, unclear policies or an unwillingness to offer any flexibility.
A thoroughly disappointing experience. I’d recommend looking elsewhere for a supplier with a more customer-focused approach.
11 de novembro de 2026
Opinião espontânea
Easy to do
Easy to do, uploaded my documents which was simple enough. My documents were accepted within the hour. Very happy with the service, thank you!
4 de novembro de 2026
Opinião espontânea
Super Incredible Experience
Yes fantastic experience best company I have ever dealt with ever , for number plates you were true to your word and very expeditious in creating and delivering plates, and a really great price too , absolutely fantastic , I would highly recommend recommend everyone to use your company, I have a large family and we have 5 cars on the drive and I will definitely be using you again thank you so much. Kind regards Jock L
4 de novembro de 2026
Opinião espontânea
I ordered my number plate in June
I ordered my number plate in June. Money taken. I have chased repeatedly for a refund or update. Nothing!
13 de junho de 2026
Opinião espontânea
Resposta da Quick Plates
We are disappointed to read this review, particularly as it does not accurately reflect our records or the correspondence we have received.
Firstly, an order confirmation email was sent when your purchase was made in June, and our email delivery logs confirm that it was successfully delivered.
Regarding your claim that you have repeatedly chased us without receiving a response, our records show otherwise.
You contacted us on 13 August at 5:47pm, and we replied the following morning, 14 August at 8:51am. Unfortunately, your original enquiry did not include an order number or registration details, making it impossible for us to identify your purchase from that correspondence alone.
You then contacted us again today at 12:32pm, but posted this negative review less than two hours later, while our customer service department was closed and before we had an opportunity to respond.
We therefore find the suggestion that you have repeatedly contacted us and received “nothing” particularly unfair.
We take customer enquiries seriously and respond as promptly as possible during our operating hours. However, we do need customers to provide sufficient information to identify their orders, and we must be given a reasonable opportunity to respond.
We have now responded to your latest email directly.
Total satisfied
Total satisfied . Very easy to ordering process.
28 de outubro de 2026
Opinião espontânea
Resposta da Quick Plates
Thank you for your lovely review, Hirok!
We’re delighted to hear that you’re completely satisfied and found our ordering process quick and easy.
We really appreciate you taking the time to share your experience and thank you for choosing us!
Kind regards,
Fast service
Straightforward, easy to use As long as you have the correct documentation you choose the delivery you need. Fast as next day if required. Good communication and tracking
28 de outubro de 2026
Opinião espontânea
Resposta da Quick Plates
Thank you for your fantastic 5-star review, Gary!
We’re delighted you found our ordering process straightforward and our delivery options convenient.
We particularly appreciate you highlighting the importance of providing the correct documentation, as this allows us to process and despatch orders as quickly as possible.
It’s great to hear that you were pleased with our communication, tracking and speedy service.
Thank you for choosing Quick Plates!
Kind regards,
The Quick Plates Team
Avoid this company
Avoid this company! Charging nearly £15 for next-day delivery, taking payment first, then telling you they need your vehicle documents and ID. They even said it’s our policy we make the plates when you place the order but request you to provide documents and if you don’t provide the docs we won’t refund you, that is barbaric and out of order, what a scam. These requirements should be made clear before payment. Absolutely poor service and very disappointing.
23 de outubro de 2026
Opinião espontânea
Resposta da Quick Plates
We are disappointed by this review, particularly the suggestion that our business is a scam simply because we comply with the legal requirements governing the supply of vehicle registration plates.
Firstly, the requirement to provide proof of identity and entitlement to the registration is clearly explained on our website and during the ordering process, before payment is taken. Customers are also provided with detailed instructions explaining which documents are legally acceptable.
These are not policies invented by Quick Plates. They are legal requirements that apply to DVLA Registered Number Plate Suppliers throughout the UK.
Secondly, the £14.99 you paid was for Royal Mail Special Delivery. This provides a next-working-day delivery service once your order has been approved and despatched. It does not exempt customers from providing the legally required documentation.
Our manufacturing process is automated, meaning personalised plates are manufactured following an order being placed, on the understanding that the customer will provide the documentation they have agreed to supply.
Manufacturing the plates and legally supplying them are two separate matters. We can manufacture an order before receiving documents, but we cannot despatch it until the necessary checks have been completed.
In your particular case, you subsequently advised us that the DVLA had confirmed you were not entitled to the registration number you had ordered.
Unfortunately, we cannot be held responsible when a customer orders personalised number plates for a registration they do not legally hold.
Your plates were manufactured in accordance with your order and remain available for despatch should you obtain the necessary documentation. We have also explained that we will hold them for three months.
We have responded to your correspondence extensively, explained the legal requirements and reviewed your refund request on several occasions.
It is neither unreasonable nor a scam for a registered supplier to insist upon legally required documentation before supplying number plates. In fact, it is precisely what a responsible supplier should do.
We appreciate that you are disappointed, but we strongly reject the suggestion that our business has acted dishonestly simply because we are unwilling to disregard the law or refund personalised goods manufactured to your specifications.
The Quick Plates Team
Amazing
I was amaze of how easy & fast was all the process of buying a new number plate, 11 out of 10
19 de outubro de 2026
Opinião espontânea
Resposta da Quick Plates
Thank you for your fantastic review!
We’re delighted you found the whole ordering process so quick and easy. An 11 out of 10 is quite a compliment, and we’ll happily take that extra point! 😄
We really appreciate your feedback and thank you for choosing Quick Plates.
Kind regards,
The Quick Plates Team
Excellent "Next Day" delivery with Royal Mail
Excellent "Next Day" Royal Mail fully tracked service. The plate supplied was exactly as per my order and of very good quality, the price including 1st Class delivery was well below many competitors who often appear to overcharge on delivery. I can highly recommend Quick Plates.
17 de outubro de 2026
Opinião espontânea
Resposta da Quick Plates
Thank you for your excellent review, Alan!
We’re delighted to hear that you were impressed with the quality of your number plate, our competitive pricing and the speedy Royal Mail delivery service.
We work hard to provide high-quality, road-legal number plates at affordable prices, without the excessive delivery charges that some suppliers impose.
It’s particularly rewarding to hear that you found our service good value for money and would recommend us to others.
Thank you for choosing Quick Plates and taking the time to share such detailed feedback. It’s very much appreciated!
Kind regards,
The Quick Plates Team
Very easy site to use.Reasonably priced.
14 de outubro de 2026
Opinião espontânea
Resposta da Quick Plates
Thank you for your lovely review, Diane!
We’re delighted you found our website easy to use and our prices reasonable. We aim to make ordering quality number plates as straightforward and affordable as possible.
We really appreciate your feedback and thank you for choosing Quick Plates!
Kind regards,
The Quick Plates Team
Great service easy to order
Great service easy to order and the id part was super fast. would buy from here again.
Thanks
10 de outubro de 2026
Opinião espontânea
Resposta da Quick Plates
Thank you for your fantastic review, Jona!
We’re delighted you found the ordering process easy and, in particular, that our ID verification process was so quick and straightforward.
We work hard to make the entire experience as simple and efficient as possible, so it’s lovely to hear we got it right!
We really appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
The Quick Plates Team
Avoid !!
Ordered a plate for my wife's car Sunday evening, realised that I didn't have a V5 with the old reg as I had just taken off the private plate. I tried to cancel the order within 4 mins. However, they said I should have read the small print and the plate was already made!! Absolute rubbish !!
I would never use this company ever or recommend it to anyone. AVOID !!!
4 de outubro de 2026
Opinião espontânea
Resposta da Quick Plates
Hi Paul,
We are sorry you are unhappy, but unfortunately your review leaves out a very important part of what actually happened.
You did send us an email shortly after placing your order on Sunday evening. However, that email contained no order number, no registration number and no other order details that enabled us to identify which order you wanted to cancel.
We replied to you that same evening, at 18:27, specifically explaining that we could not locate your order and asking you to provide either your order reference or the registration number.
You did not reply with the registration LR14 MXW until 10:39 the following morning.
So while you sent an email shortly after ordering, it is misleading to suggest that we received an identifiable cancellation request within four minutes and simply refused to act upon it. We cannot cancel an unidentified order, and we actively contacted you asking for the information required to locate it.
By the time you supplied that information the following morning, your personalised plate had already been processed and manufactured.
This was also not a case of us simply telling you that you “should have read the small print”. As a DVLA Registered Number Plate Supplier, we are legally required to obtain the prescribed documentation before releasing legal number plates. The requirement for documentation is explained during the ordering process and again prominently in the order confirmation.
Your plate has not been lost and your money has not been taken without providing the product. LR14 MXW has been manufactured and remains held for you. Once the required documentation is supplied and approved, it can be despatched.
We appreciate that you wanted the plate quickly and that you subsequently realised you did not have the necessary documentation available. However, that does not change the sequence of events above.
The Quick Plates Team
Quickplates - Customer Care
In reply to Quickplates regarding my review. I stand by my detailed complaint and dismiss their findings as a poor response.
Secondly, Quickplates find the time to reply on here, but FAIL to respond to my emails. Again, poor customer care in my opinion, it's as simple as that.
Reading other reviews points to the same thing.
One thing for sure, I'll never buy from them again and wouldn't put their name forward either.
2 de outubro de 2026
Opinião espontânea
Sorted quickly!!
Ordered at 1430. Dispatched at 1459. Now that’s service!!
1 de outubro de 2026
Opinião espontânea
Resposta da Quick Plates
Thank you, Alun! Great to hear you were impressed with the speedy turnaround — ordered at 14:30 and dispatched by 14:59 is certainly a quick one! 😄
We really appreciate the 5-star review and hope to help you again in the future.
The Quick Plates Team
They made everything seamlessly…
They made everything seamlessly comfortable with their top notch service. They requested proof of ownership and within the shortest time a response. And managed to receive my plates safe and in perfect condition.
Thank you so much
28 de setembro de 2026
Opinião espontânea
Resposta da Quick Plates
Thank you, Samuel! We’re really pleased to hear you found the whole process seamless and that your documents were checked and approved quickly.
Thank you for choosing Quick Plates and for taking the time to leave us such a lovely review. 😊
The Quick Plates Team
Poor customer
It’s not always about the problem itself; it’s about how you deal with the problem.
Unfortunately, the way Quick Plate has handled this situation has been extremely disappointing. I would have expected a company that values its customers to listen, understand the circumstances and try to find a reasonable solution, rather than simply hide behind terms and conditions.
Good customer service is about resolving problems, not making customers feel like the problem.
Reply
Hi Quick Plates,
Thank you for your response.
I am not interested in going around in circles or repeating the same points. My concern has never been solely that you declined a refund; it is the way the situation was handled from the outset.
I cancelled the order immediately after placing it. However, you have stated that because my initial email did not include an order number or vehicle registration, you were unable to identify the relevant order until almost three hours later. I find that difficult to understand, particularly as the cancellation request was sent from the same email address used to place the order. In my view, the order should have been identifiable from those details, or I should at least have been contacted promptly for clarification.
By the time you located the order, you say the plate had already been manufactured and therefore could not be refunded. You have also said that this is not simply a matter of relying on your terms and conditions. However, the practical effect of your position is that the order was treated as non-refundable because the plate had supposedly been made before the cancellation was processed.
That is why I questioned the manufacturing timeline. If the plate was manufactured almost immediately, despite my cancellation request being sent straight after the order was placed, it raises a reasonable question about when production actually began and whether the cancellation could have been acted upon sooner. This is particularly relevant because, although you say the plate was made immediately, it may still have taken approximately a week to reach me. The delay between manufacture and delivery makes the explanation difficult to reconcile and was not adequately addressed.
I accept that you are entitled to explain your position, just as I am entitled to explain my experience of your customer service. My criticism is based on the lack of clarity around the timeline, the handling of my cancellation request, and the explanation provided afterwards.
As for leaving a second review, I did so because I felt your original response did not address those concerns satisfactorily. I was not attempting to change your position or continue an argument; I was explaining my experience so that potential customers could make an informed decision.
Ultimately, this is not about the value of the plate. It is about how a customer is treated when an order is cancelled promptly and questions arise about the handling of that cancellation. In my opinion, this is where Quick Plates fell short.
I have now explained my position clearly and do not intend to continue an endless exchange about it.
Regards,
Gary
Regards,
Gary
21 de setembro de 2026
Opinião espontânea
Resposta da Quick Plates
Hi Gary,
We are disappointed to see that you have chosen to leave a second negative review concerning exactly the same order and cancellation request, particularly as we have already provided a very detailed response to your original review explaining precisely what happened.
This is not a case of “hiding behind terms and conditions”.
You contacted us asking to cancel but did not provide an order number or registration number, meaning we could not identify the order you wanted us to stop. We replied asking for that information, and it was not supplied until nearly three hours later. By the time we could identify the order, your personalised number plate had already been manufactured.
We listened to your complaint, investigated it and explained the circumstances at considerable length. Unfortunately, listening to a customer and providing good customer service does not mean that a business must automatically agree to the outcome the customer wants.
The fact that we have declined a refund does not mean that we have failed to “find a reasonable solution”. The plate was manufactured specifically for the registration you supplied and cannot be resold to another customer.
We have already addressed your suggestion that we should somehow have identified the order from an email containing no order number or registration, as well as your doubts about how quickly we manufacture plates, in our response to your original review.
We therefore do not believe there is anything constructive to be gained by repeating the same explanation again here.
We appreciate that you remain unhappy with the outcome, but leaving multiple reviews about the same transaction does not change the facts or our position.
The Quick Plates Team
On line fears banished
After trawling through numerous companies I'm so glad I chose quick plates. I was tempted to go to my local Halfords to have the plates made as the thought of having to upload documents for verification was putting me off. The whole process took me about 5 minutes and saved me almost £15. I received an email within 2 minutes confirming the documents had been received and accepted followed shortly be the despatch confirmation. All in all an excellent experience and I'll ve using quick plates for the private registrations I've bought for my 2 sons for Christmas. I'd recommend this service to anyone that has doubts about on line purchases.
25 de setembro de 2026
Opinião espontânea
Resposta da Quick Plates
Thank you, Martin! It’s particularly lovely to hear this given that you initially had reservations about ordering and uploading your documents online.
We’ve worked hard to make the verification process as quick and straightforward as possible while still meeting the legal requirements for supplying number plates, so it’s great to hear that the whole process took you only around five minutes and saved you money too.
We really appreciate your recommendation, and we’ll look forward to making the plates for your sons’ private registrations at Christmas! 🎄
Thanks again for choosing Quick Plates.
The Quick Plates Team
All quick and simple /Reg plates order
All quick and simple
23 de setembro de 2026
Opinião espontânea
Resposta da Quick Plates
Thank you, Patrick! Great to hear you found the whole process quick and simple — exactly how we want ordering your new plates to be.
We really appreciate you taking the time to leave us a review.
The Quick Plates Team
5 minutes and all done
5 minutes and all done, and the confirmation was only 10 minutes later.
Brilliant service
21 de setembro de 2026
Opinião espontânea
Resposta da Quick Plates
Thank you, Joey! It’s great to hear you had everything completed in just five minutes and received confirmation only ten minutes later.
Quick and straightforward is exactly what we aim for, so we’re delighted you were pleased with the service. Thanks for the fantastic review!
The Quick Plates Team
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