QVSDirect.com Opiniões 

353
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I bought some light bulbs from QVS, and they looked really good, but I got the wrong ones. When I called the Bromley store to inform them of the problem, the chap was very helpful and knowledgeable,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Found what I wanted on QVSDirect.com after trying B & Q and other retailers could not supply an LED headlamp to replace a lost item. I was disappointed with the postage charge when trying to order to... Ver mais

Classificada 5 em 5 estrelas

Took 1 day to arrive. Read reviews carefully before purchase. Bought to replace a similar thst was over 20 years old. Used existing wiring of smaller plate. It is still firmly in place...after 1 week.... Ver mais

Classificada 5 em 5 estrelas

I purchased a portable AC and the process was seamless. finding what i wanted on the website was easy and user friendly, payment portal was I am used to on similar e commerce sites and the delivery wa... Ver mais

Informações sobre a empresa

  1. Loja de eletrodomésticos
  2. Serviços de aquecimento
  3. Loja de Iluminação
  4. Loja de ferramentas

Escrito pela empresa

QVS Direct - Lighting, Heating, Cable, Ventilation, Consumer Units, Lamps, Bulbs, Fans, Sockets, Switches, Security, Hand Tools, Power Tools and Equipment, Trunking, Aerials, Pond Equipment and much more electrical supplies at below trade Prices!


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

353 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(353)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Just don't.......

Delivery next day ? within three weeks would be good.
After numerous phone calls and emails still no show, no replys and no answers. Customer service is to pass you from pillar to post. I now know better and so hopefully do you.

23 de março de 2016
Opinião espontânea
Classificada 1 em 5 estrelas

24hr timer

Ordered timer after a week rang up they said they had forgotten to send it so following week had to ring up then got told somebody would ring never did so rang up again they tried putting me through but no one picking up so said somebody would ring me guess what no one rang so rang back guess what haven't even got part only been two weeks how do you survive honesty is obviously not your company policy never will use you again it would of been quicker if got it from China

18 de março de 2016
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid!

Non existent service. Ordered on-line, order was delayed, they didn't tell me.

My email asking about the delay was ignored.

My order arrived late and incomplete. They never bothered to tell me the main item - the light itself - had to be on a back order.

Emailed them again stating they should have told me the order was delayed and incomplete and at least ask me if this is acceptable. Guess what....no reply, email ignored.

Will never use this company again, they just take your money and then don't care

14 de março de 2016
Opinião espontânea
logótipo da QVSDirect.com

Resposta da QVSDirect.com

Dear Sir, Thank you for providing valuable feedback. We’re very sorry for the issues you experienced with your order. A problem with a software update has affected dispatching from some branch depots. We have worked hard to rectify this and are now back on track. The service you received is not the norm and we’re sorry that we fell short of expectations on this occasion.

Classificada 1 em 5 estrelas

Do not order online

I ordered online. order was in a processed state for 5 days during which I email them directly and via the web page, guess what? No response at all. Telephoned them. Got put through to a branch who were supposed to be dealing with my order. They did not have it. They said that they would phone me back once they found it. Hours later no phone call received. My advice.. don't bother.

4 de março de 2016
Opinião espontânea
logótipo da QVSDirect.com

Resposta da QVSDirect.com

Dear Sir, Thank you for providing valuable feedback. We’re very sorry for the issues you experienced with your order. A problem with a software update has affected dispatching from some branch depots. We have worked hard to rectify this and are now back on track. The service you received is not the norm and we’re sorry that we fell short of expectations on this occasion.

Classificada 1 em 5 estrelas

First and last time 'using' QVS - Appalling service

I've been using TLC for electrical supplies for years without a problem but was recently tempted to try QVS as the prices were marginally cheaper for the particular bits required.

However, once the order was placed - and the money taken from the card - nothing happened; no emails with delivery date, no communication at all.

So I telephoned them. Rude and unprofessional is a kind description. There is some kind of battle going on between 'sales' and 'branch' with results them in blaming each other and transferring my call repeatedly from one to the other.

Several wasted hours spent on hold with the final result - after four telephone 'sessions' of 'sorry, xxx is not in stock'. Non delivery has caused me a big problem but if I had been told at the outset that there was a problem, it could have been managed.

Never again - avoid at all costs!

4 de março de 2016
Opinião espontânea
logótipo da QVSDirect.com

Resposta da QVSDirect.com

Dear Sir, Thank you for providing valuable feedback. We’re very sorry for the issues you experienced with your order. A problem with a software update has affected dispatching from some branch depots. We have worked hard to rectify this and are now back on track. The service you received is not the norm and we’re sorry that we fell short of expectations on this occasion.

Classificada 5 em 5 estrelas

Installed it myself... (a 72 y.o. woman)

Took 1 day to arrive. Read reviews carefully before purchase. Bought to replace a similar thst was over 20 years old. Used existing wiring of smaller plate. It is still firmly in place...after 1 week..bathroom even warmer now. A DIY job with no assistance. Very happy

14 de fevereiro de 2016
Opinião espontânea
Classificada 1 em 5 estrelas

Service.

Absolute disgusting service. No returned calls when promised.
Delivery mistakes etc and what should have taken one maybe two days,
It took ten days. Plus I have still got item that's not picked up yet.
Also I have not received any reduction in price because I ended up
Buying cheaper model than first delivered.

Never again will I deal with qvs

10 de fevereiro de 2016
Opinião espontânea
Classificada 1 em 5 estrelas

Will be taking business elsewhere

As you have shut your local branch we will have to take our business elsewhere. Not everything can be bought online as you need to see some things, and often as a contractor we need to buy things immediately.

8 de fevereiro de 2016
Opinião espontânea
logótipo da QVSDirect.com

Resposta da QVSDirect.com

Dear Mr Stone. Thank you for your feedback. We have 13 branches in addition to our mail order distribution centre that serves the whole of the UK. You will certainly be informed if another branch is to open in Somerset in the future.

Classificada 5 em 5 estrelas

Brilliant service online

I ordered the same items in a QVS store and I'm still waiting for these items to come into the store, I then ordered online with QVS and got the same items delivered the following day.

7 de fevereiro de 2016
Opinião espontânea

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