RACV Opiniões 

IT WAS THE WORST PLACE TO WORK. DONT WORK HERE IT'S TERRIBLE.
I COMPLAINED TO MANAGEMENT IN RACV ROADSIDE ABOUT MY TEAM LEADER WHO WAS SUCH A BULLY I HEARD HER GOSSIP ABOUT ME TO OTHER PEOPLE AND MANAGEMENT DID NOTHING, SHE DIDN'T GIVE ME CONSTRUCTIVE FEEDBACK WAS NEVER POSITIVE AND NEVER GAVE ME STRATEGIES ON HOW TO BETTER MYSELF.
THE THREE WOMEN IN MANAGEMENT SHOULD BE DENOTED, ABSOLUTELY POOR SERVICE, DISGUSTING, THEY DIDN'T CARE.
HAD THE WORST TEAM LEADER 'G' WHO ALWAYS BELITTLED ME AND DIDN'T COACH ME ON AREAS I NEEDED HELP WITH. THE MANAGEMENT AT RACV ROADSIDE WAS TERRIBLE, THEY DIDN'T CARE AND WHEN YOU VOICED YOUR CONCERNS THEY DIDN'T CARE. I WENT HOME CRYING EVERY NIGHT AND NEARLY KILLED MYSELF, SHE FIRED ME AND MY PROBATION TIME HADN'T FINISHED AND DIDN'T GIVE ME A REAL REASON, IT WAS THE WORST EXPERIENCE.
I DON'T KNOW WHY NEIL THE CEO CAN'T READ THE REVIEWS AND TAKE ON BOARD THIS VERY SERIOUS CONCERN.
THERE IS A NEED FOR AN OVERHAUL IT WAS VERY BAD.

Called RACV at 7.30am to get my broken down car towed from my house to mechanic. Was promised it would be collected within the hour which matched the time frame given to my mechanic... 5 hours later I found out my car was finally picked up, only too late for my appointment.
Total care? What rubbish!! Dont waste your time.

i am writing this that i was left with big loss and left hanging for months and accused... agreed value on a Toyota Hilux that was send by them and got paid for the invoice at the time for more then two years and a the time of accident Racv start their own twist in to everything from asking Y this and Y that to laterally end result to say we are not going to pay anything for you, you did crash your car.... i wash i never insured with them few years back... i got so many policies with them and now feel like shi1... after so many months waiting at the end pick up your damaged car and go.. we don't want to pay anything or fixing your car... i recommend everyone to find a better insurance before you go to RACV...
my loss is a minimum of 40k..overall the want to pay nothing and keep taking your money...check before you insure....i would of not even given 1 star but there was none...really disappointed with the out come....if i had my car fixed it would of been better costumer service then rejecting my claim...the check your whole story from last five more years to fine something so the can refuse to pay of repair your car.they offer the best agreed value at the start and then to question you for it... not good at all... you are paying a high premium for your insured car..but at the time of an accident good luck with whole headaches... i been getting sick metal thinking about the whole think over and over again...the did a franzic report on my car and put some random numbers with some random things that i belive 100% does not match with accident details..i also refused a second interview with them which was not compulsory at all as i have prove for it in writing but a the end they used that against me...i would of be happy even if the would offer me a market value for my claim... as the said the agreed v alue was a automatic computer thing and gets send to everyone and RACV worker don't check it at all... all i say shop around before you come with RACV.. and also read the fine prints of everything before a claim.. because the wont pay you if they find you dont no the law or get a lawyer before you answer any question to them at the time a claim...i did one mistake that i was too honest with them...i can write a book about this..

A total of 5 months all up that they took my daughter smashed car… RACV couldnt locate her car & still can’t! She is now expected to pay for a hire car! She constantly gets people who can’t speak fluent English & have no idea where or what stage my daughters car is up to! She was just told the tow truck company who took her car isn’t answering calls but they think it’s at some work shop… then racv agreed for a hire car yet she receives an email to let her know she is required to give hire car company a credit card details. DISGRACEFUL SERVICE!!!!!!

RACV happy to charge customers fir insurance and increase prices but when you go to claim they are most unhelpful

My car battery went flat after leaving the internal light on.
I called RACV Roadside assistance and while I must say that the RACV Service man attended very quickly in a matter of 20 minutes, this was all that was good about the experience.
He got my car working and then proceeded to tell me that the battery was not holding charge and was old and I would need to replace the battery.
He advised me he could do this for $240.
My gut feeling said not to agree to this which i didn't.
I took the car to my regular mechanic (mycar Tyre & Auto CE Doncaster) who tested the battery and alternator and found no issue (all at no charge)
Very un-impressed with the incorrect information given and trying to rip me off $240.

After having been with RACV for almost 10 years I'm finally done with their constant premium increases. They quote arbitrary risk factors for an excuse to bump their price up constantly. My premium had already gone up a staggering $500 from the previous year, despite no claims bar a not a fault claim where the third party had insurance to cover the cost. Then I move literally down the street and then that premium went up AGAIN by $200.

I also had choice of repairer and they will really try and argue with the repairer on trying to do the repairs for cheaper ie not using genuine parts etc. They're just trying to squeeze the dollars out of everyone now and in a time when everyone is facing cost of living issues that's just bad practice and morally corrupt. Shame on you guy

Will be submitting the price increase for investigation with ACCC.

WASTE OF TIME
Trust me I would not go with RACV for any insurance, the staff lack any type of knowledge of what they r talking about. And refuse to pay anything out. I would recommend going with other insurance company.

If I could give them minus stars I would. I was involved in a car accident on 11th of November withing 3 hours of the accident I had lodged a claim minus the police report number as the accident had just occurred. A motorcyclist ran a red light. I arranged a hire car. Once I got the police report number on the 15th of November I went online to webchat to tell someone they said you will need to email it to this address. I said no problem I will do that now. I contacted the repairer on 20th of November nearly 2 weeks later to check if there were any updates they told me an RACV assessor had been booked for 3rd of December. I then went on to do webchat and the lady said that she couldn't extend my car hire. I said why and she said because you only get 14 days with a at fault claim. I said I am not at fault the motorcyclist ran a red light. If you provide a police report number we can request it. I said I did provide a police report on the 15th. If I hadn't of contact the repairer who knows when RACV would have requested the police report if ever. She said because you're not at fault we can extend your car hire till your car has been repaired or written off. Then on Monday I get a call from the car rental company saying I need to give the car back. I then jump on chat again where the lady said it's because we cannot prove you were not at fault. I said there's a police report she said that it can take up to a week to get the police report. I said it would have been a week if you had requested it when I emailed it in. She said till we get it you have to give the car back. I then called someone who then said it could take up to 8 weeks to get the police report back. Unless I can provide the other drivers name and address. She extended it for 3 more days so I could have time to contact the police and request that information. I then contacted the police who said they can not disclose that information I have to request it. Which I did for $84.00. Come to find out that the RACV lady new I wouldn't be able to get it unless I requested the police report which another person at RACV confirmed. I then spent 2 hours on the phone trying to sort out the rental car. First guy said police report could take 6-12 weeks, then I spoke to someone else who said 4-8 weeks. Which is it, who knows? Then one of the people I spoke to kept saying I understand I said could you please stop saying that as you don't understand. She kept saying it and then had the audacity to tell me to lower my voice when I started having a panic attack from her not listening to me, not that she cared. They all said the same thing we can't do anything, we can lodge a complaint. I lodged a complaint online 2 days prior and hadn't heard anything back. I took the car back. I then managed to get the guys details and rang RACV again to arrange the hirer car. This lady said it says here you're not entitled to it. I said the lady on Monday said if I can provide those details, I can have the hire car until my car is repaired or a total loss. She said Well if that's what we said then that's what we will do and had a car arranged for me to pick up same day. This lady is the ONLY person that actually helped me. She also said that someone had written it was a bicycle or pedestrian. I then got a call to say that my car was a total loss on Friday 6th December. I then called RACV to see what my options where the lady said we can pay you out the total amount or get a replacement, for a replacement we require documents I said they are currently in my car at the repairer I can't collect it as I am sick at the moment but I will go collect all my belongings out of it once I am better she said no worries take your time. I got a call from the repairer whilst on that call to say that they had towed my car away. I wasn't informed that, that was occurring, and I had legit just spoken to someone saying I needed to get my belongings out of the car. Luckily enough the repairers were kind enough to remove all of it for me. I then rang on Monday to say that I would just like the pay out as my car had been discontinued and only newer models are available. The guys like no worries can do but we will be taking $619 out of it. I said why? They said for premiums as your insurance hasn't been a year. I said why didn't the person on Friday say that? Anyway he said that he had processed it. To only get an email the next day saying please finalise your pay out. I basically did all the information and everything myself. Not only do/did I have to deal with the trauma of the accident I had to deal with all the unnecessary stress caused by RACV. My friend is with RACV and I watched her when her car was a total loss and she didn't have to go through any of this. Everyone I have spoken to Cops, the nice RACV lady, car rental, friends/family do not understand why I was treated this way.

RACV Home and content insurance is absolutely rubbish. My ceilling was sagging and had to be urgently replaced, cost me $6000 and RACV refused to pay because we didn’t do insulation maintenance! Do NOT recommend this Company!

I have been insured with RACV for 10 years and every single time that I have had to deal with them, the hold times, constant mistakes they and their warehouse partners make, amount of times you have to call them to remind them you have lodged a policy with them, mean that I literally could make the money I'm meant to get from the claim and more just by working extra shifts in the time I spend dealing with RACV. And I do not work a high paying job.
I suggest reading the fine print very carefully for travel insurance as well as they only insure stolen items if you are in a private home staring at your item at the time of the theft. And if you are, don't expect to get your money back regardless- I lodged a claim two months ago and have yet to have any action from them.

RACV ARE A BUNCH OF THIEVES WOULD NOT RECOMMEND ANY ONE TO USE THEM CANNOT WAIT TO MOVE AWAY FROM THEM HAVE STARTED THIS PROCESS AND I WILL NEVER COME BACK 0000000000 RATING FROM ME ,RACV YOU ARE PATHETIC THANKS FOR NOTICING WARNING STAY AWAY FROM RACV BEST ADVICE I COULD GIVE ANYONE

The customer bloke was good and we all know they are there to do a job and have the same hassles in life like their customers..

But RACV upper management and their Board need to be dragged into a court .. I'm a gold member atv54 been with them since I was 18 ..
These people are why you will not have rental properties in Vic very soon due to my Landlords insurancegoing up over 20%. The house is in a good area of South East of Melbourne I get a discount on policy of about 970 and the premium is now 2070 so basically 3050 for a standard timber property landlords insurance. This is absolutely money grabbing and purely corrupt. Not even prior notification its going up 20% etc etc .. RACV you should be ashamed of your actions and price attacking your customers To say I'm disgusted is an understatement. I honestly believe that their objective is do push renters out on the streets by making it totally unsustainable for landlords to offer housing. . I'm sick of Victoria, I absolutely detest living here and been here all my life..

Needed a tow from Dargo to Bairnsdale recently.
Brake failure due to bad brake fluid leak from over extended brake piston on rear wheel. No fluid left in reservoir as a result.
Spoke to a quite rude and officious male who insisted on interrupting me several times, to insist on sending a tech out at 8pm at night to diagnose the problem, despite my detailed explaination and advice that I had a reasonable level of mechanical knowledge and telling him that it would be a complete waste of everyone’s time.
But no, this rude idiot insisted on the same line.
When the local tech called me an hour later, fortunately he had heaps of common sense and agreed too that it would be rediculous driving two hours to diagnose the bleeding obvious.
RACV need to have a serious review of their roadside SOPs as this edict is just plain stupid.
The CS person involved in my call also needs some customer interaction retraining.
No wonder their reviews are so poor.
NRMA leave them for dead.

"As a long-time RACV customer, I've always been satisfied with their services. However, my recent experience has been incredibly disappointing. After a minor incident involving my wife, who is also a named driver on the policy, my insurance premium skyrocketed. It's disheartening to see such a significant increase for an incident I wasn't directly involved in.

RACV prides itself on customer loyalty, but this drastic price hike feels like a betrayal. I urge them to reconsider their pricing policies and treat loyal customers more fairly.

The RACV has been excellent with me. They have been there for me again and again!

Our technician , Navdeep Singh Van 2618, arrived promptly. He was courteous and efficient. Very professional and a testament to your company. Great experience.

Partner died 2 years ago racv where informed and appropriate paper work supplied you would thing that would be the end.Nup a month short of his anniversary received monies owing incorrect sorted that with Warrnambool branch and then get another notice getting refund to him bank closed went to Warrnambool we don't deal with boats ring that No you would think they would have rang but NO not my job.

Involved in a collision dating back to April 2024.
Claim RAV245759684
RACV were quick to take my excess payment immediately.
Have taken in the car for inspection ages and ages ago, no update from RACV. Website still showing that I need to book in an inspection

Received an email this morning saying they have noticed my car hasn't been repaired, and that I should book a repair via their website - how can I do this if it doesn't let me as it still thinks I haven't done the inspection?!?!

Bit of a joke actually.

Hi,I would like to thank Lorraine she helped me with 712674703, I called Saturday 14th around 130pm, her knowledge and her service was second to none! Its not often you receive this! and It was very refreshing and she pointed me in directions I have never thought of!! The phone call left me smiling after having a joke or two! That’s service and I come from a 28years in service and that’s how it’s done !! I hope she gets noticed and a company thank you from this.
Regards
Emma