RACV Opiniões 

We had the most horrible service from the reputable company RACV. We have had several vehicles insured with RACV for many years without any claims, all under comprehensive insurance. One of our vehicles, a Renault Master (vehicle number: 1SV2ZG), (insurance policy no: MOT694573), and (claim no: RAV23506239), sustained accidental damage. RACV organized the pickup for assessment, and after many weeks and numerous phone calls, we were informed that the vehicle was a write-off. Since then, there has been no communication from RACV. After repeatedly contacting them through many phone calls, we were eventually told that the vehicle was repairable. A few weeks later, RACV refused to accept our legitimate accidental claim and asked us to pay for the storage of the vehicle at their depot. From the time of the accident until RACV provided this excuse to refuse our claim, whether for replacement or repair, nearly 5 months had passed. Now, 12 months have passed with no replacement or repair of our vehicle (RACV has not taken any meaningful steps regarding our vehicle), and they are still withdrawing premium payments from our bank account. We are still repaying our vehicle loan and paying the insurance premium to RACV. If anyone has experienced a similar situation, please contact us at 1300518018. We should get-together to bring this issue to the media’s attention.

We went to Knox City Branch of RACV to update our home and contents insurance, Ros was extremely helpful, informative and efficient we couldn’t have asked for more.

Had a minor car park incident which was my fault. Very minor damage. Dropped car off at RACV repairer on a Tuesday. Was informed of a Friday completion. After much too and fro-wing, mostly due to me calling them, they told me they weren’t going to repair the car but would cash settle. This was a week after dropping the car off. All through this process their communication was terrible. They did don’t want to work things out as it seemed all too difficult. A request to speak with a manager or supervisor was met with “they’ll call you back within 10 business days(!!??).
They just abandoned me after keeping my car for over a week. When I picked the car up, it was partly disassembled and had the panel beater’s markings all over it. There were numerous other issues I could write about but I’ve lost the will to continue. This was the worst experience I could ever have imagined. Shame on you RACV. I will be leaving these guys after 24 years to search for a better value alternative.

Worst company ever to deal with.
We moved from Melbourne to the central coast in nsw. My wife phoned them and cancelled our membership and they said that is fine over a month later they went and did a debit order and took out money from our bank account the day before we had debit orders going off. my wife phoned them and told they can’t do that as we are not members anymore for over a month. They didn’t even apologise they said they will pay it back two weeks later still no payment back to us has been made and then they used a excuse that it is the bank because it is different banks. (We use the same bank). My wife phone them for a fourth time and stil the keep on saying it is the bank and they said the payment should take 5 working days it has been almost 3weeks It just shows that they are just as corrupt and incompetent and crooked as the Victorian government.

After liaising with a couple of customer service officers and collating a considerable amount of evidence of my financial hardship which was due to multiple factors and undesirable circumstances, I feel like I've been heard and understood and I would deal with this crowd again. I recommend them and I received prompt communication and compassionate service from them throughout the recovery process.

Got in a not at fault accident and been waiting WEEKS (3 so far) for just an answer to IF my car can be repaired or not. Firstly they wanted me to drive an un-roadworthy car to a repair shop, next the repair shop THEY suggested told me they only deal with minor repairs (1 week wasted). Next they wanted photos, which I sent the same day however, 7 days later they tell me they never received them (despite me calling multiple times to follow up). Then, they FINALLY get my car towed to a repairer (after many teary phone calls) which takes 3 more days to get a quote, and now they say it will be another week for RACV to review it..... I have been insured (both car and home for YEARS), time for a change....

Going though home and contents claim with burst water hose in bedroom no call backs full of lies they are blaming the repair company they use and the carpet company all these companies summit there reports when they leave the job and racv say they haven't received full of crap delays in service rude shock to come all my family members and friends are going to pull out with everything to do with this mob . This company is built on brand name only and not service few months back also claim denial for internal roof saging cheaper to get fixed than excess in the end they should have just fixed it . Last year I fell through the roof rang straight away top coverage but no accidental coverage once again cheaper to fix than excess should have just fixed it and you wouldn't have a pissed of customer. Hope you go under racv

I’m in the middle of a process claim. RACV are calling the wrong person and sending texts to wrong the person. This is the second time they have made the same mistake. I have no idea what is going on. House claims are a shocking service. I’m so scared to call RACV because last time they had up to 5 consultants over a month attempting to fix this. When finally I came here it was fixed within a few weeks. RACVs complaint contact details is diverted to regular claims so it defeats the purpose, because you have to wait a long time and at the end your not sure wether they can fix the issue, because they don’t have a direct complaints department. Furthermore, I can’t believe they are making the same mistakes.

Our car was rear ended by a RACV insured driver. We are 100% in the right. Our car is a near new RR Sport. It’s a write off with $200k replacement. RACV HAS NOT ONCE in 5 weeks even called us. Every time we call them they just give us the run around. Beware!!

We have rung numerous times everytime we are told a supervisor will call us back and no one ever does. We complained nearly a year ago and our issue has not been resolved. Worst customer service we have ever received from any company within Australia. We have now decided to go to the insurance ombudsman.

Absolutely,horribly, stressful experience.
I had a witness to accident as I was dragged along the highway by a truck.
I constantly got confusing ,conflicting information.
Often asked to resend information that I had already sent more than twice.
Helpful hints.
Put in a complaint to the complaint department.
They must contact you within 48 hours.
I did this a couple of times for different matters.
If you are going to ring them, ring at 8.30 a.m to avoid waiting.
Best tip
I just ended up ringing through to the complaints department.
I have been a member for forty years
Never again.

My house was burnt down in 2020. Now over 4 years amd still not completed. Failed promises no followup failed callbacks missed deadlines. It makes one wonder if there is some form of deliberate intent here. However 4 years of callxwaiting follows and constant excuses is emotionally draining

Above and beyond for organising assistance with a flat tyre on my sons car

I recieved my car Insurance renewal last month from RACV Car Insurance a massive 50% Increase with no claims or changes from the previous year. I phoned to discuss they were not interested and could not explain why the massive increase. I voted with my feet and decided to go with another insurer $800 saving! Very disappointed customer.

Additionally I made a landloard home Insurance claim last year. It was a pathetic from start to finish! A lot of false promises and total lack of communication. I had to fight and fight to get my claim approved. The tenant caused $40,000 damage and it took 6 months for the claim to be settled. I would never insure with RACV again!

I had great service from the gent that attended my vehicle today.
The whole experience was spot on including the phone contact
Great service, great communications. Very happy customer.

Appallingw service. I have never complained about any insurance company hit it’s about time i speak up. No one stuffs you around like RACV. They stuff you around. Each person says something different. They don’t care to follow up even when they promise to do it. You have to call them several times and email you have to chase it up! there is no number to complaint. you email and no response .

Zero Stars

Do not fall into their trap. Whatever RACV tells you about comprehensive insurance is a lie. They promise full coverage, but when you need to make a claim, you'll find out that their coverage is severely lacking. Hidden clauses and exclusions abound, making it nearly impossible to get the support you were assured of. Their named Alan is very unprofessional and rude, making an already stressful situation even worse. Save yourself the frustration and look elsewhere for your insurance needs.

I hope this letter finds you well. I am writing to express my deep dissatisfaction and frustration with the handling of my recent insurance claim, specifically concerning claim number RAV245528483, regarding my 2021 Audi Q7 insured with RACV.

As a responsible and conscientious policyholder, I have diligently maintained my insurance policy with RACV to safeguard my assets in case of unforeseen events such as accidents. However, my recent experience has left me profoundly disappointed in the level of service and support provided by RACV.

Following the unfortunate incident involving my vehicle, I promptly submitted all necessary documentation, including assessments, quotations, and relevant paperwork from repairers, as per RACV's requirements. Despite my adherence to the claims process, I was informed by RACV that my vehicle was deemed a total loss, and they offered to settle the outstanding loan and compensate me for the remainder.

Upon reviewing my policy, I discovered that I am eligible for the Replace Vehicle Option (RVO) due to the circumstances of the claim. With this option in mind, I promptly informed RACV of my decision to exercise this entitlement, expecting a seamless transition in accordance with the terms of my policy.

Regrettably, instead of receiving the prompt and courteous service I anticipated, I have encountered significant delays and unresponsiveness from RACV. Despite multiple attempts to communicate and follow up on the status of my claim, I have been met with silence and indifference from your company.

It is particularly concerning that, despite the clarity of my policy entitlements and my compliance with the claims process, RACV has failed to uphold its obligations and has instead resorted to delaying tactics and attempts to circumvent its responsibilities.

Moreover, the continuous deferral of my claim resolution, coupled with the futile attempts to repair my vehicle against my explicit choice of the RVO option, only serve to exacerbate my frustration and erode my confidence in RACV's ability to fulfil its contractual obligations.

Therefore, I am formally requesting immediate attention to my claim and a resolution that aligns with the terms and conditions outlined in my insurance policy. I expect clear communication, transparency, and prompt action to rectify this situation without further delay.

I trust that you will address this matter with the urgency and seriousness it warrants, and I look forward to a swift and satisfactory resolution to my dissatisfaction.

Thanks & Regards
Amit Panjeta
0473 774 227

No stars. I contacted RACV for a locksmith service as I locked myself out on a weekend. To get a locksmith out they pre charged my card $300. I paid over the phone, annoyed at my own carelessness, and waited for a locksmith. RACV then telephoned me 30 minutes later to cancel the service due to lack of providers (Echuca area) and could not offer me any solutions. They also said I had to call again to reclaim the refund. I organised another locksmith with a local provider.
Since then : 23/03 I have emailed almost 10 times and called several times. Every email is answered by a different person and none of my direct questions have been answered. Eventually they have agreed to refund $246 even though no service has been provided. The money has not gone into my account (will take from 3-18 business days). This has been a deeply unprofessional and incompetent response to a debit for services not provided. The whole process seems designed to delay and confuse anyone trying to obtain a refund. When I have called, I am unable to speak to either the person on the email or the department I need. They do not have direct lines or any extension that I can be put through to. This whole procedure is designed to promote inaccessibility and defeat: RACV want anyone calling for a refund to give up. Horrible customer service: scam-like treatment.

My car was hit by another car that was reversing out from a carpark to a street where I was travelling. I was confident that the accident was not my fault. So, I formally claimed to RACV, the other driver's insurance company, towards the end of March with complete forms and relevant photos from the accident scene. However, I didn't hear anything from the company for a long time so I rang. I was told then that the other driver had not sent completed documents yet so the accident had not been assesed. Also, I was told there was no specific time limit for car insurance claims so I had to wait until their client to submit all necessary documents and RACV would not force the driver to submit them. It means I may have to wait for years until my car gets fixed. It's unfair and it's unbelievable that a reputable company like RACV treats people so poorly. On another matter, two customer service team members gave me conflicted informations.