Easy to navigate on website. There was an incident on the railway, all trains cancelled. Sent in a customer support email. Email from Raileasy advising me that refund authorised. Excellent service
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had booked advance tickets Carlisle to Glasgow for 19th August but then after two weeks decided we wanted to go a day earlier so we wouldn't need to rush to get to airport. I wasn't expecting a r... Ver mais
I accidentally booked duplicate tickets and also i was not able to go on the days i booked and the team(pam) was very helpful in sorting out and also suggested the advice which suits me
Great value and exceptional service. Really clear information given about a split ticket journey which helped my anxiety no end! I had to change the return journey and customer services could not h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Book UK Rail Fares Online with raileasy.co.uk, The UK's Online Train Ticket Retailer. Book Online and Compare the best available prices for your journey with all of the UK's train operating companies to ensure you get the best available tickets for your journey.
Informações de contacto
10 Station Parade, E11 1QF, London, Reino Unido
- customer.support@raileasy.co.uk
- www.raileasy.co.uk
4,8
Excelente
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No question refund and good prices too
Booked tickets a day before but still scuppered by storm Bert. The refund process looks complex and didn't fit the circumstances - the train companies were saying 'do not travel'. Sent info and screenshots to raileasy - whole amount refunded without question within 3 days. Impressive !
Their split ticket engine also saves money. Plus - use the app and you get notified if your planned train is cancelled, as happened on the way back. So makes it all easy.
28 de novembro de 2024
Opinião espontânea
Resposta da Raileasy
Thank you so much for your kind words! We know how stressful unexpected disruptions like Storm Bert can be, so we’re glad we could make the refund process easy and straightforward for you. It’s great to hear you’ve found our split ticketing feature and notifications useful too—they’re designed to take some of the hassle out of travelling. We appreciate your support and look forward to helping you save more on future journeys!
- Pam
Really helpful customer service
Really helpful customer service, after I had an issue on my part.
Thank you for resolving!
5 de novembro de 2024
Opinião espontânea
Resposta da Raileasy
Thank you for your feedback! We’re pleased we could help resolve your issue and make your experience a positive one. If you ever need assistance again, don’t hesitate to reach out.
- Pam
Prompt response delivered
I made an error on a booking and Pam & Jonathan from the customer service team promptly responded to my email, and confirmed a refund would be issued and ensured I was completely informed. Great work team!
14 de outubro de 2024
Opinião espontânea
Resposta da Raileasy
Thank you so much for your kind words! I’m really glad I could assist with your booking issue. It’s great to hear that we were able to resolve things promptly for you. If you ever need further assistance, don’t hesitate to reach out – We're here to help!
- Pam
I have used Rail easy for years and have always had a great service
I have used Rail easy for years. I have had to apply for a refund on two occasions due to unfortunate circumstances - their customer support team were absolutely fantastic; they were very quick and efficient in responding to my emails and swiftly dealt with my refunds - I would thoroughly recommend Rail Easy and I will always use their service - Thanks you absolutely brilliant.
24 de setembro de 2024
Opinião espontânea
Resposta da Raileasy
Thank you for your continued trust and support! We’re so pleased to have provided you with excellent service over the years, especially during those challenging moments. Our team is dedicated to making your experience as smooth as possible, and we’re glad we could swiftly assist with your refunds. We look forward to assisting you again in the future!
- Pam
I Excellent & Professional Customer Services…
I award Pam from the Customer Services Department 5 Gold Stars, for her professional & efficient way, of dealing with my enquiry. Pam managed to resolve everything satisfactorily in a very short time. 🌟🌟🌟🌟🌟
9 de setembro de 2024
Opinião espontânea
Resposta da Raileasy
Thank you so much for your kind words! I’m really happy to hear that I could resolve your enquiry quickly and efficiently. It’s always a pleasure to assist. Looking forward to helping you again in the future!
- Pam
Pam at Raileasy
Fantastic customer service from Pam, helping me to navigate a refund.
29 de julho de 2024
Opinião espontânea
Resposta da Raileasy
Thank you for the lovely feedback! I’m glad I could help make the refund process smoother for you. If you need anything else, feel free to reach out. I’ll be happy to assist!
- Pam
Emailed raileasy about a problem i had…
Emailed raileasy about a problem i had with seating with my young grandson. Reply was instant and problem solved straight away.
Want to say a massive thank you to Tony for resolving this.
Brilliant customer service
17 de julho de 2024
Opinião espontânea
Resposta da Raileasy
Thank you for your feedback! I’m so glad we were able to resolve your issue quickly. It’s great to hear that you were happy with our service. If you need assistance in the future, we’ll be happy to help!
- Pam
First very helpfulrate
First rate, quick, accurate response to my query. Thank you Pam from customer services you’ve been most helpful.
15 de julho de 2024
Opinião espontânea
Resposta da Raileasy
Thank you so much for your positive feedback! I’m really pleased that we could assist you and provide the help you needed. If anything else comes up, don’t hesitate to get in touch!
- Pam
Sad to see old Raileasy go
Sad to see Raileasy go. The revamped website has reduced functionality and is no longer usable for many railcard holders. Raileasy was the site of choice for Young people; Military Veterans; Seniors and those with Disabilities - high levels of choice and flexibility were Raileasy's USP but now there's no reason to visit Raileasy over loads of other ticket sites. A shame. Nice people; awful website.
5 de julho de 2024
Opinião espontânea
Resposta da Raileasy
Thank you for sharing your thoughts. I’m really sorry to hear that our new website isn’t meeting your expectations. We truly value the feedback from our customers, and I’ve made sure your comments are passed along to the relevant team for review. We appreciate your support and hope to improve your experience in the future.
- Pam
The Support staff are excellent
The Support staff are excellent. I had a lot of problems with booking on your site but eventually booked. I was then told Two Senior Rail Cards are not the same a two people travelling together. I also wanted flexible train times but your site kept on offering booked train only. Useless when flying into Gatwick when no one knows if the flight will be late or there will be baggage delays. Your Support staff were helpful. They credited my card and I booked with another company whose site was clearer and easy to follow.
27 de junho de 2024
Opinião espontânea
Resposta da Raileasy
Thank you for your feedback. I’m glad to hear that our support team was able to help, and I’m sorry to hear that the website wasn’t as flexible as you needed it to be. We’re always looking for ways to improve, and your experience will be taken into account as we continue to develop our services. If you ever decide to give us another go, we’ll be happy to assist you!
- Pam
Refund request
Clear issue raised with them that was dealt with quickly and with no quibble.
17 de junho de 2024
Opinião espontânea
Resposta da Raileasy
Thank you for sharing your feedback! I’m pleased we could resolve your issue promptly. If you need any more assistance in the future, don’t hesitate to get in touch – We’ll be happy to help!
- Pam
Good customer service from Tony
Good customer service from Tony. Just be aware that if you book split ticketing you might not get the same seat all the way through and you may not get to sit together.
6 de junho de 2024
Opinião espontânea
Resposta da Raileasy
Hi Dawn,
We're sorry to hear about your experience with separate seats. Upon reviewing your enquiry, we understand that you booked two journeys (for passengers 1 & 2) for the same trip, but they were booked individually. Unfortunately, booking journeys separately can result in seat assignments not being together.
To ensure you travel together next time, simply search and book both passengers (1 & 2) under the same journey. This automatically assigns you seats together whenever possible. Don't worry, you'll still receive separate e-tickets for each passenger.
For even more control, you can also use our seat selector during booking (where available) to choose specific seats together. Remember, seat selection is only available at the time of booking.
We're delighted Tony was able to help by issuing two additional reservations at no extra cost. We sincerely apologise for any inconvenience this caused. Hopefully, this explanation clarifies the situation for you.
Please don't hesitate to reach out if you have any further questions. We're always happy to help!
- Pam
Simple process
Thought it would be far more difficult to obtain a refund for part of my journey - but once I finally managed to scan the unwanted tickets, it was immediate.
Many thanks, Raileasy - you made it very easy ...
9 de fevereiro de 2024
Opinião espontânea
Excellent customer service
After my train was cancelled and I had to purchase another ticket, Rail Easy made it really simple to claim a refund. Quick, friendly and efficient, they could not have been more helpful.
24 de maio de 2024
Opinião espontânea
Locating my ticket
They were so fast in assisting to find my ticket. I am so grateful, thank you.
13 de maio de 2024
Opinião espontânea
Resposta da Raileasy
Thank you for your feedback, Gen! - Pam
Very good customer service and support from Raileasy
I had made a multiple booking for the same trip because website declined my payment. Then it turned out there wasn't a problem with my card and all 4 payments were taken. Once I found out what had happened, I contacted Raileasy at the weekend. I am quite impressed with their prompt action to refund the unused 3 bookings. And I got a genuine apology for trouble I had with their booking pages.
27 de abril de 2024
Opinião espontânea
Resposta da Raileasy
Hi Christine, your feedback made our day! We’re so glad you had a wonderful experience with us. If there’s anything else you’d like to share or need in the future, we’re all ears. - Pam
My query was dealt with very promptly…
My query was dealt with very promptly and a refund obtained for me speedily.
23 de abril de 2024
Opinião espontânea
Resposta da Raileasy
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high. -Pam
Good company
Good company. Easy to order train tickets online. Customer service was excellent and Pam was very helpful and quick,
Thank you
22 de abril de 2024
Opinião espontânea
Resposta da Raileasy
We’re thrilled you had a great experience! If you have any more insights or stories to share, we’d love to hear them. -Pam
My train was cancelled due to the rail…
My train was cancelled due to the rail strike, no fault of Raileasy. The refund process was easy. I was refunded immediately. Pam the Raileasy rep could not have been more pleasant and helpful. She's a credit and I am very impressed with Raileasy. Thank you.
22 de abril de 2024
Opinião espontânea
Resposta da Raileasy
It’s heartwarming to receive such positive feedback. We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding your expectations. -Pam
Very quick response to query regarding…
Very quick response to query regarding strike action and use of tickets. Followed up with further information and explanation when asked. Very helpful. Thank you.
15 de abril de 2024
Opinião espontânea
Resposta da Raileasy
It’s rewarding to know that you were satisfied with our service. If there’s anything more we can do for you, we’re just a message away! - Pam
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.