Easy to navigate on website. There was an incident on the railway, all trains cancelled. Sent in a customer support email. Email from Raileasy advising me that refund authorised. Excellent service
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Leia as opiniões dos outros
I had booked advance tickets Carlisle to Glasgow for 19th August but then after two weeks decided we wanted to go a day earlier so we wouldn't need to rush to get to airport. I wasn't expecting a r... Ver mais
I accidentally booked duplicate tickets and also i was not able to go on the days i booked and the team(pam) was very helpful in sorting out and also suggested the advice which suits me
Great value and exceptional service. Really clear information given about a split ticket journey which helped my anxiety no end! I had to change the return journey and customer services could not h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Book UK Rail Fares Online with raileasy.co.uk, The UK's Online Train Ticket Retailer. Book Online and Compare the best available prices for your journey with all of the UK's train operating companies to ensure you get the best available tickets for your journey.
Informações de contacto
10 Station Parade, E11 1QF, London, Reino Unido
- customer.support@raileasy.co.uk
- www.raileasy.co.uk
4,8
Excelente
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Help with refund
Our train was late enough in arriving that we would miss the connecting trains to the airport for an international flight. Thus we had to abandon the planned journey and procure a lift by car. It was disappointing but at least Raileasy helped me to get a full refund, for which we are grateful. Thanks guys.
16 de novembro de 2023
Opinião espontânea
Customer service team were amazing I…
Customer service team were amazing I emailed my query and it was all dealt with in 30 minutes
15 de novembro de 2023
Opinião espontânea
Very helpful customer service helping…
Very helpful customer service helping me to sort out my seat reservations for a couple of disabled travellers.
15 de novembro de 2023
Opinião espontânea
Resposta da Raileasy
A big thank you for your glowing review. We're honoured to have you as our valued customer. - Pam
Most helpful in my distress
Very helpful with my issues of CrossCountry cancelling trains and giving me all the options avaialble allowing me to continue my travel
13 de novembro de 2023
Opinião espontânea
Resposta da Raileasy
We appreciate your trust in us. Thank you for taking the time to leave such a positive review! - Pam
Our refund was handled very easily.
11 de novembro de 2023
Opinião espontânea
Resposta da Raileasy
Your feedback warms our hearts! Thank you for sharing your positive experience with us. - Pam
Do not use Refusing Refund!
The place I was due to travel too is really badly flooded and therefore the tickets cannot be used I can’t make the journey contacted customer service and they will only offer a refund if someone has died and you need the death certificate or if you have a heart attack or something ridiculous I’m out of £90 because they are refusing to issue me a refund for something that is out of my control use someone else and save your money from being stolen.
9 de novembro de 2023
Opinião espontânea
Resposta da Raileasy
Hi Nathan,
As mentioned in our previous email, there are specific guidelines and circumstances under which we can process a refund. We have provided detailed information regarding this matter in our email correspondence. While we understand your concerns about the flooding in the area, it's important to note that the train services remain scheduled to run.
It is essential to clarify that a refund cannot be granted solely due to your personal claims and your subsequent decision not to travel. We encourage you to review the outlined criteria for eligible refund processing, including the option to change your journey. If you are unable to proceed with this particular journey, you have the option to reschedule for a future date and request a refund for the original booking.
Additionally, if you decline to amend your booking, please be informed that an alternative option would be to seek reimbursement from your travel insurance.
We would like to emphasise that the regulations concerning advance fares are not determined by our company. While we empathise with your frustration and dissatisfaction, we regret that we are unable to modify the regulations to accommodate individual circumstances.
Thank you for your understanding.
Book with confidence
My journey was cancelled due to the recent storm. Joe organised my full refund.
Book with confidence with Raileasy.
2 de novembro de 2023
Opinião espontânea
Resposta da Raileasy
We appreciate your trust in us. Thank you for taking the time to leave such a positive review! - Pam
Refund process …
Despite information on website RailEasy processed my refund for a cancelled journey in only a few days. Would have given 5 stars but found website information misleading and discouraged me from approaching them in the first instance. Not easy to find correct info and contact on website.
3 de novembro de 2023
Opinião espontânea
Resposta da Raileasy
We appreciate your trust in us and your kind words. Thank you for being a part of our journey! - Pam
Super quick response and resolution
My train was cancelled by LNER and I was really worried about securing a refund having booked through RailEasy. Sent an email at 07:30 with a few details and screenshots of the cancellation etc and by 10:00 I had received a lovely email from Pam letting me know that everything was sorted and that my outbound ticket was being refunded in full. Thanks for your prompt reply!!
2 de novembro de 2023
Opinião espontânea
Resposta da Raileasy
Your support is the wind beneath our wings. Thank you for your wonderful review! - Pam
A problem that occurred was dealt with…
A problem that occurred was dealt with promptly and efficiently by Pam in the customer care department.
31 de outubro de 2023
Opinião espontânea
Resposta da Raileasy
We're delighted to have exceeded your expectations. Thanks a bunch for your positive review! - Pam
Very helpful in re locating tickets…
Very helpful in re locating tickets that had been sent to a mid typed e mail address
31 de outubro de 2023
Opinião espontânea
Resposta da Raileasy
Your feedback is a great encouragement for our team. Thank you for sharing your experience! - Pam
Refunds made easy
I had booked rail tickets with Raileasy from Australia for travel within the UK, however i had to cancel these tickets due to family circumstances. I was not sure how to go about claiming a refund on the cancelled tickets so i sent an email to Customer Service at Raileasy seeking assistance. They replied to my email in a fast and efficient manner and guided me through the process for refunds always replying to my email queries in a fast and courteous manner. Most impressed with their service and they deserve a top rating for the manner in which they treated me and my concerns.
23 de outubro de 2023
Opinião espontânea
Resposta da Raileasy
Thank you for making our day with your fantastic review. We appreciate your trust in us. - Pam
Request for a refund
I applied for a refund for a ticket due to train strike. The process was reasonably straightforward & the response was prompt.
30 de outubro de 2023
Opinião espontânea
Resposta da Raileasy
We're grateful for your positive review. Thanks a million for your support! - Pam
The customer services was very great
Customer service was good and at a high level of professionalism, and the company's employees resolved my complaint quickly and fairly.
25 de outubro de 2023
Opinião espontânea
Resposta da Raileasy
We're thrilled to hear about your satisfaction! Thank you for choosing our services - Pam
Don’t book with this site if you need…
Don’t book with this site if you need to get a refund for you tickets it’s a nightmare. They don’t give you a full fund they’re a joke . Didn’t recommend at all
25 de outubro de 2023
Opinião espontânea
Resposta da Raileasy
Hi Clare,
We apologise for any dissatisfaction with the ticket terms, which are industry-wide regulations. Please note that we can only process refunds upon providing evidence for specific circumstances outlined in our previous email. Regrettably, we are bound by these rules and cannot provide refunds to accommodate individual situations. These regulations apply uniformly, regardless of the booking platform you choose in the future.
For further information on the Terms & Conditions of Advance tickets, please visit this link: https://www.nationalrail.co.uk/tickets-railcards-and-offers/ticket-types/advance-tickets/advance-ticket-terms-and-conditions/
As mentioned, if the train does get cancelled, then we are able to offer a refund on your remaining tickets.
prompt and efficient
Very prompt and efficient response when requesting a refund after our travel was cancelled due to the recent storm. Thank you, Pam!
23 de outubro de 2023
Opinião espontânea
Resposta da Raileasy
Your kind words mean the world to us. Thank you for sharing your positive experience! - Pam
Resposta da Raileasy
Thank you for taking the time to share your feedback! We truly appreciate your support. - Pam
Cancelled train refund
Booked a return ticket. Outward train was cancelled which resulted in me having to cancel the trip. Emailed Customer Services and a full refund was processed within a couple of hours.
5 de outubro de 2023
Opinião espontânea
Resposta da Raileasy
We're honoured by your positive review and are committed to maintaining the high standards you experienced. Thank you for your trust. - Pam
Train strike // My request was dealt with as quickly as…
My request was dealt with as quickly as possible.
2 de outubro de 2023
Opinião espontânea
Resposta da Raileasy
Your feedback is a source of motivation for our team. Thank you for your kind words and for being part of our journey. - Pam
Very good customer care
I often use this website because of the third party cashback offers and the excellent customer service. Also it can save money using the split fare function.
29 de setembro de 2023
Opinião espontânea
Resposta da Raileasy
We're overjoyed to read your positive review. Thank you for choosing us, and we're excited to continue providing you with excellent service. - Pam
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