Easy to navigate on website. There was an incident on the railway, all trains cancelled. Sent in a customer support email. Email from Raileasy advising me that refund authorised. Excellent service
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Leia as opiniões dos outros
I had booked advance tickets Carlisle to Glasgow for 19th August but then after two weeks decided we wanted to go a day earlier so we wouldn't need to rush to get to airport. I wasn't expecting a r... Ver mais
I accidentally booked duplicate tickets and also i was not able to go on the days i booked and the team(pam) was very helpful in sorting out and also suggested the advice which suits me
Great value and exceptional service. Really clear information given about a split ticket journey which helped my anxiety no end! I had to change the return journey and customer services could not h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Book UK Rail Fares Online with raileasy.co.uk, The UK's Online Train Ticket Retailer. Book Online and Compare the best available prices for your journey with all of the UK's train operating companies to ensure you get the best available tickets for your journey.
Informações de contacto
10 Station Parade, E11 1QF, London, Reino Unido
- customer.support@raileasy.co.uk
- www.raileasy.co.uk
4,8
Excelente
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent first class customer service
Excellent first class customer service, my issue was dealt with efficiently and promptly. Excellent thank you.
14 de junho de 2023
Opinião espontânea
Resposta da Raileasy
Your positive feedback is music to our ears! Thank you for taking the time to leave a review. ~Pam
An excellent outcome The request for a refund due to strike…
The request for a refund due to strike was dealt with immediately and with very little fuss.
The whole process was explained clearly and to the point.
I am very satisfied with the outcome☺️
12 de junho de 2023
Opinião espontânea
Resposta da Raileasy
Your 5-star review is greatly appreciated. Thank you for choosing us and for your positive feedback. ~Pam
Pleasantly surprised!
I had to change my rail ticket from Leeds to Kings Cross for an earlier time. I expected a long wait for acknowledgment and refund, which seems quite the norm these days, however was acknowledged within 24 hrs and a refund within the next 3 days. Very pleasantly surprised.Thank you.
6 de junho de 2023
Opinião espontânea
Resposta da Raileasy
Thank you so much for taking the time to write a review! We truly appreciate your feedback and support. ~Pam
Due to unforeseen medical emergency…
Due to unforeseen medical emergency tickets needed to be cancelled. The procedure to do so was clearly advised and easy to administer. The email confirming the refund was quick, friendly and had the personal touch which, due to the nature of why we had to cancel, was a nice to receive. Super service.
6 de junho de 2023
Opinião espontânea
Resposta da Raileasy
We are grateful for your review and for choosing our services. Your satisfaction is our top priority. ~Pam
We couldn’t go on our trip to Liverpool…
We couldn’t go on our trip to Liverpool as there was a train strike on the day we were heading home. So I put in a refund email and after a few emails asking for information all of our tickets were refunded. Excellent communication, knowledgeable people, fabulous.
1 de junho de 2023
Opinião espontânea
Resposta da Raileasy
We appreciate your feedback and are delighted to know that we met your expectations. Your review motivates us to continue delivering excellent service. ~Pam
Pam was great
I am new to public transport and made a mistake with my booking. I was helped efficiently and with patience. I will continue to use this service. Thank you.
1 de junho de 2023
Opinião espontânea
Resposta da Raileasy
Your review has brightened my day! I am glad that we could provide you with a positive experience. ~Pam
My travel was affected by strike action…
My travel was affected by strike action so couldn't not travel. A full refund was dealt with promptly and efficiently by Pam.
1 de junho de 2023
Opinião espontânea
Resposta da Raileasy
Your positive feedback made my day! Thank you for taking the time to share your experience :) ~Pam
Great Customer Assistance from Pam
Wow, Pam provided such great customer service. We needed to ask for refunds due to the rail strike and I wasn't sure if we would get them, but the request was granted immediately and with real kindness. Thanks so much!
31 de maio de 2023
Opinião espontânea
Resposta da Raileasy
Thank you for your positive feedback! We truly appreciate your kind words and are delighted to hear that you had a great experience with us. ~Pam
Really great customer service
Really great customer service. Applied for a refund for an abandoned journey following train cancellation and assumed it would take forever. Received a reply straight away and my refund was processed within a couple of hours. Thank you!
26 de maio de 2023
Opinião espontânea
Resposta da Raileasy
Thank you for your kind words and positive feedback! It's feedback like yours that motivates us to continue delivering outstanding service. ~Pam
Refund request due to rail strike action
We had purchased rail tickets in advance but unfortunately one of our travel days is now a strike day.
The Customer Support team were so helpful in giving advice about our options and quick to respond to my emails.
We decided to request a refund. We were given simple and clear instructions via a personal email and the refund was confirmed within 24hours. We had not used this company before but we would definitely recommend them and have no hesitation in using them again.
24 de maio de 2023
Opinião espontânea
Resposta da Raileasy
We're grateful for your positive feedback! Knowing that we made a positive impact on your experience brings us great joy. ~Pam
Great service.
Have used Raileasy for years but first time have had to cancel due to rail strike, very prompt response and quick refund. Always my first choice.
19 de maio de 2023
Opinião espontânea
Resposta da Raileasy
Thank you for your positive feedback and for recommending us! We're delighted that we could make your experience a positive one. ~Pam
Raileasy made my experience
Raileasy made my experience, hassle free & were very quick to respond. Raileasy would definitely be my 1st choice for rail travel in the future
18 de maio de 2023
Opinião espontânea
Resposta da Raileasy
Your positive feedback has put a smile on our faces! We appreciate your support and are delighted that we could meet your expectations. ~Pam
No staff available to solve refunds due…
No staff available to solve refunds due to industrial action. Website does not have contact details displayed and content not open, honest nor transparent.
12 de maio de 2023
Opinião espontânea
Resposta da Raileasy
We apologise for any inconvenience caused, but please note that our email channels are not monitored during weekends, which is when your email was received. We kindly request your patience as we respond to your enquiry on the next working day. Regrettably, we do not offer 24/7 customer support.
Regarding your strike refund, we would like to clarify that manual verification is necessary and the "Manage My Booking" feature cannot be used for this purpose. We have responded to your email today, the first working day after you contacted us on Saturday.
We would also like to inform you that our records indicate that the tickets in question were scanned and used. We kindly request further clarification and evidence regarding your claim. We remain committed to resolving this matter and appreciate your cooperation.
Raileasy
Manager of RAILEASY.
I am NOT HAPPY with your response!!!!!
My ticket number is J3L7388X. I also purchased another ticket from you for my 1st journey from Birmingham to York 7LHXGFTC. I am a regular customer and i am totally disgusted with the service i received were you made me stranded and destitute, unsafe and vulnerable!!! I could of been raped and murdered!!! YOU DO NOT CARE!!!!!! ALL they care about is GREED and ripping off the customer!!!!! I was forced to pay a Thornaby taxi firm to take me all the way to Hartlepool from Thornaby which cost me an additional £20.00 and bus fare from Hartlepool to my location. and obviously i was not able to use the train i purchased from Thornaby to Hartlepool as the York to Thornaby train was 15 minutes late which made me miss my connection on the Thornaby to Hartlepool train, i have proof of taxi fares and the bus tickets when you require them, i will await your reply on this matter!!! I have now reported you to resolver also. YOU ARE A DISGRACE AND HAVE NO SHAME WHATSOEVER!!!!! I want my refunds for taxi and train and the bus i had to pay out because of your Incompetence and Greed!!!!!!! You have extremely unhappy Customer Reviews on here alone!!! THIS SPEAKS VOLUMES!!!!! I have all of the proof and sent you all of the proof but you are trying to fob me off and declining me!!! HOW DARE YOU!!!
REFUND ME MY £30.00 PLUS NOW RAILEASY!!!!!
Awaiting your reply,
Catherine Spurrier.
27 de abril de 2023
Opinião espontânea
Resposta da Raileasy
Update: We appreciate the ongoing correspondence and amendments to your review, Catherine. We would like to emphasise once again that we cannot accept liability for disruptions and it is necessary for you to contact the train company directly to pursue any claims. It is important to differentiate between a refund and a compensation.
We have already refunded your ticket as it was not used for travel. For any additional claims and out-of-pocket expenses, we kindly request that you approach the relevant Train Operating Company (TOC) responsible for the cancellation. We have no control over the running of trains, and this issue is in no way related to greed, so we kindly ask you to refrain from fabricating stories. We have provided all the necessary information on multiple occasions. To ensure your claim is considered, it is crucial that you submit it to the TOC within 28 days. Unfortunately, using vulgar language in emails does not aid in handling compensation matters, as we do not have the authority to handle such claims.
I hope we have now made this clear.
=
Hi Catherine, we would like to address the concerns you raised in your recent Trustpilot review. Firstly, we want to make it clear that we do not tolerate derogatory remarks or language on any platform. We kindly ask that you maintain a professional and respectful tone even for the purpose of leaving a review.
We would like to reiterate that as a third-party ticket retailer, we are not responsible for compensation for cancellations. We would like to make it clear that we have already provided you with a refund on your unused tickets, and any compensation claims should be made directly to the train companies whose services were cancelled on the day of travel. We have communicated this information to you on multiple occasions.
We understand your frustration with the situation. However, we respectfully ask that you focus your efforts on pursuing your compensation claim with the train company instead of repeatedly behaving abusively towards us.
If you require any assistance with obtaining the necessary information for your claim, we would be happy to assist you in any way we can. We hope that we have addressed your concerns adequately.
Very good customer service
Very easy to book tickets, they were very quick to respond to email enquiries and they issued a refund promptly when our journey was affected by strike action
12 de maio de 2023
Opinião espontânea
Resposta da Raileasy
Thank you for your kind words and positive feedback! We're delighted to have provided you with a positive experience and look forward to seeing you again. ~Pam
Excellent service
I always book train tickets with Raileasy as they do such great prices. On this occasion I needed to amend my booked return time and the process was so easy. I rebooked the journey and a refund on my original tickets was processed very quickly afterwards. Great prices and great service!
4 de maio de 2023
Opinião espontânea
Resposta da Raileasy
Thank you for your wonderful feedback! We're glad that we could provide you with the service you deserve and leave a positive impression! ~Pam
Resposta da Raileasy
We're so grateful for your positive feedback! It means a lot to us that you had a great experience with us and took the time to let us know. ~Pam
I contacted Rail Easy regarding a refund.
I contacted Rail Easy regarding a refund due to my train tickets being cancelled. They made the process straight forward by asking necessary questions and refunding me the money. Tony and Pam were a great, thank you very much! Great customer service!
27 de abril de 2023
Opinião espontânea
Resposta da Raileasy
Your positive feedback has brightened our day! Thank you for sharing your experience and for your kind words. We're thrilled that we could meet your expectations. ~Pam
Satisfied Raileasy travelers strikes meant that we'd miss…
The coming strikes meant that we'd miss out on half of our weeks holiday..and when I approached Raileasy I didn't expect a prompt reply as they'd be so many queries like ours..but our problem was dealt with speedily over the next few days and e are now travelling a day earlier with the same tickets. Your employee kept us informed and my emails were answered promptly
1 de maio de 2023
Opinião espontânea
Resposta da Raileasy
We really appreciate you taking the time to write such a wonderful review! It's great to hear that you had a fantastic experience with us. ~Pam
Refund Process
Very good Customer Service when obtaining a refund for Rail Travel that I was unfortunately unable to undertake.
14 de abril de 2023
Opinião espontânea
Resposta da Raileasy
Your feedback is valuable to us, thank you for taking the time to share it. - Pam
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