From the very first communication with Rangecookers they could not have been more helpful and professional. I contacted them asking many questions about the cooker I intended to buy and NOTHING was... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Rangecookers were great and offered an excellent service from the get go. Great advice on the range of products, easily one of the most competitive in price. Swift process and delivery. Only caveat wa... Ver mais
A empresa respondeu
I bought an Aga Masterchef and Cooker hood from Rangecookers. Their no pressure and advice led service gave me a great deal of confidence and their communication and ongoing help has made the purchas... Ver mais
A empresa respondeu
Only fault have with my cooker is lighing of any of it you have to hold down ignition for least 30 seconds had engineer out to it from range master for him yo tell.me dont no how light oven 18month... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Rangecookers.co.uk - great prices, expert advice and FREE delivery on range cookers from manufacturers such as Rangemaster, Bertazzoni, Ilve, Lacanche and Falcon among other. Online since 1999, our team offer the expert and impartial advice to help you get the range cooker that is right for your kitchen.
Informações de contacto
1 Colchester House, CH1 3AP, Chester, Reino Unido
- 01244 402 975
- enquiries@rangecookers.co.uk
- www.rangecookers.co.uk
4,3
Excelente
988 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
Items out of stock in UK but the sales agent said she’d check and called me back. I was assured stock was arriving the following week and would be with me within 2 weeks, which it was!
Excellent, courteous service on a relatively small order for hob accessories.
29 de novembro de 2023
Resposta da Rangecookers.co.uk
Thank you so much for your positive feedback, that's all really great to hear!
Best regards,
Anna
Great service
I was keen to get a cooker delivered before Christmas having just refurbished the kitchen. The lady who dealt with my order was really helpful and despite a very busy time of year, she made it happen. Many thanks.
13 de dezembro de 2023
Resposta da Rangecookers.co.uk
Thank you very much for your wonderful feedback, we're very pleased you have been so happy with our service.
Should you ever need us in the future, we can be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Excellent customer service
Excellent customer service, and a fabulous new cooker that we’re very happy with. Recommended.
7 de dezembro de 2023
Resposta da Rangecookers.co.uk
Thank you very much for your 5 star review, we really appreciate it.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Rangemaster told us delivery would be…
Rangemaster told us delivery would be 15th December all arranged, aga just tel me saying delivery would not be until until Jan 2024
4 de dezembro de 2023
Resposta da Rangecookers.co.uk
Good morning,
Thank you for your feedback, it is very important we hear both positive & negative, so we can make any necessary improvements.
After having spoken with AgaRangemaster, they have said that their system incorrectly allocated your initial delivery date, which shouldn't have happened, as yours was a built-to-order item.
I'm so sorry for the disappointment at having a later date issued, this must have been very frustrating.
Should you need more help or support moving forward, please do let us know. We can always be reached on enquiries@rangecookers.co.uk
Best regards,
Anna
Ordered a rangemaster cooker hood,paid…
Ordered a rangemaster cooker hood,paid up front filled In delivery, had to phone tk see what's happening with delivery to find out I'm getting it in January because its out of stock, well before you take my money let me know its not in stock
Bought elsewhere same product next day delivery
24 de novembro de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to leave us a review.
I’m so sorry you experienced this. We always try to be as transparent as possible with our customers, as we know that lead-times can be a key factor in deciding whether to place an order or not. Sadly in this instance, the manufacturer weren’t able provide your cooker hood any quicker. I’m so, so sorry about this.
Should you need our help with anything else moving forward, please do let us know. We can always be reached on enquiries@rangecookers.co.uk
Best regards,
Anna
I found you on the internet
I found you on the internet, I looked through the range of cookers and chose a Belling 110 DF, I also chose the removal option, I spoke to Sam before placing my order and she was very helpful, I placed my order and I was given a delivery day the following day,
The men that delivered our cooker were exceptional, old out new one in all rubbish removed 10out of 10
Thank you Rangecookers
Mr D J Woodgate
21 de novembro de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for your glowing review, it's extremely good to hear how happy you have been.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Delivery men were excellent
Delivery men were excellent
Only slight problem we experienced was we had to wait extra week for delivery after we had our old range disconnected. Due to delivery day in our area
Very pleased with new Belling Range
21 de novembro de 2023
Resposta da Rangecookers.co.uk
Thank you very much for your 5 star review, we’re glad you have been so happy with our services. I'm sorry your delivery date was delayed, that's quite frustrating, but I'm very glad you are now happy with your new range cooker.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Rangemaster colour sample
I ordered a colour sample of a Rangemaster for which I was charged 5 GBP . When it finally arrived - over a week later - it was hardly bigger than a postage stamp ! A waste of money
16 de novembro de 2023
Resposta da Rangecookers.co.uk
Good morning Jane. Thank you for taking the time to share your thoughts. As you may have seen, we are one of the only online retailers to offer swatches by post, a service that has proved to be extremely helpful to a huge amount of customers since we introduced it. The £5 fee covers the cost of the swatch, postage and packaging and importantly is redeemable against the cost of a range cooker should you subsequently order it through us. We take pains to explain this, along with the size of the swatch, on our website.
We apologise for the time taken for you to receive the swatch - it was due to availability of the particular colour from the manufacturer itself.
Resposta da Rangecookers.co.uk
Thank you very much for your review, it really means a lot to us that you have been so happy with our services.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Spoke to a lovely helpful lady who…
Spoke to a lovely helpful lady who helped with my order. Speedy efficient delivery.
7 de novembro de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review, we’re glad you have been so happy with our services.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Resposta da Rangecookers.co.uk
Thank you very much for your five star review, we're really pleased you have been so happy with our service.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Great company
Great company. Found the range cheaper here than anywhere else. Ordering was simple and item came quickly. Great communication and they don't send too many emails like pretty much every other company I've experienced. The range was in perfect condition, well packaged and looked better than expected. Haven't used it yet so can't comment there. Would definitely recommend and use company again. Thanks
30 de outubro de 2023
Resposta da Rangecookers.co.uk
Thank you very much for your lovely feedback, that's all great to hear.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Range master
Order processing, delivery and installation all went smoothly. Quick turnaround as well. Was expecting to wait about 10 weeks but got it in two. Great product as well.
23 de outubro de 2023
Resposta da Rangecookers.co.uk
Thank you very much for your 5 star review - it's great you have been so happy with our services!
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Great service with a smile
Great service with a smile. Friendly, really helpful recommendations and professional service from Sam - thank you so much!
10 de novembro de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for your review, we’re glad you have been so happy with our service.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Wonderful experience with this company
Wonderful experience with this company. Ordered a falcon cooker online and the delivery process was seamless. The cooker looks great and, whilst we’ve just received it, it works superbly so far.
On delivery day Mark and Lak were punctual, careful, thorough, accommodating and professional. Actually they were more than that, they were extraordinary- there was an issue after they’d left with the ignition clicking and when I called their mobile, they helpfully explained how to sort it out. A few hours later they actually phoned me to double check that all was working as it should with the cooker and reiterated that they were only a call away if there was anything else. It was truly an outstanding service and I couldn’t recommend them more highly! Thank you Lak and Marc (and falcon/rangemaster) for being so great. I wish every company I deal with were such a joy to deal with!
20 de outubro de 2023
Resposta da Rangecookers.co.uk
Thank you very much for your glowing review, we're extremely pleased you have been so happy with the process.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Great Customer Service
Most of my dealings were over live chat as the store isn’t open over weekends. I had to go elsewhere to physically look at the cooker I was interested but service and price from Rangecookers was great.
17 de outubro de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for your review & feedback.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Very polite and helpful
30 de outubro de 2023
Resposta da Rangecookers.co.uk
Thank you very much for your review, we’re glad you have been so happy with our services.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Good service good comms
11 de outubro de 2023
Resposta da Rangecookers.co.uk
Thank you very much for your 5 star review, we really appreciate it.
Best regards,
Anna
Felt conned.
Felt conned. I am left with a £4.5k cooker which doesn't do as the description suggests and the returns policy is so expensive it doesn't make fiscal sense to return.
More honest detail is needed on this website and a more helpful support system that doesn't leave you feeling trapped.
27 de outubro de 2023
Opinião espontânea
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for making us aware of this, I’m very sorry to hear of the issues you have been having.
We certainly would never want our customers to feel this way & would always want them to have the right cooker for their needs.
I understand you have been speaking at length with one of my colleagues & have been visited by one of Bertazzoni’s engineers (from Midland Range Cooker Repair). They have found that your range cooker is indeed working as it should.
Should you need our help with anything further, please feel free to contact us at any time - we will gladly try to work towards a resolution for you.
Best regards,
Anna
Super service
Really good price on the particular model and colour I wanted, in comparison to the other big electrical goods suppliers (who advertise being the best etc)
Brilliant delivery on time on the day and and with pre delivery notifications.
Customer service ladies really friendly and helpful when changing the delivery date.
Thank you for a brilliant all round service
24 de outubro de 2023
Resposta da Rangecookers.co.uk
Thank you very much for your 5 star review, we really appreciate it.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.