From the very first communication with Rangecookers they could not have been more helpful and professional. I contacted them asking many questions about the cooker I intended to buy and NOTHING was... Ver mais
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Leia as opiniões dos outros
Rangecookers were great and offered an excellent service from the get go. Great advice on the range of products, easily one of the most competitive in price. Swift process and delivery. Only caveat wa... Ver mais
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I bought an Aga Masterchef and Cooker hood from Rangecookers. Their no pressure and advice led service gave me a great deal of confidence and their communication and ongoing help has made the purchas... Ver mais
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Only fault have with my cooker is lighing of any of it you have to hold down ignition for least 30 seconds had engineer out to it from range master for him yo tell.me dont no how light oven 18month... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Rangecookers.co.uk - great prices, expert advice and FREE delivery on range cookers from manufacturers such as Rangemaster, Bertazzoni, Ilve, Lacanche and Falcon among other. Online since 1999, our team offer the expert and impartial advice to help you get the range cooker that is right for your kitchen.
Informações de contacto
1 Colchester House, CH1 3AP, Chester, Reino Unido
- 01244 402 975
- enquiries@rangecookers.co.uk
- www.rangecookers.co.uk
4,3
Excelente
988 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service, we live up a very steep hill with awkward access and Liam went out of his way to arrange a delivery day to suit and also to check that the delivery driver came in a vehicle suitable for our access issues. Looking forward to when it arrives
7 de junho de 2023
Resposta da Rangecookers.co.uk
Good morning,
Thank you very much for your 5 star review, we’re glad you have been so happy with Liam's service & hope you are equally pleased with your order.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Great price, not in stock like they said
The price was the best I could find anywhere, however the range cooker I ordered said in stock with 2 week delivery time. Once ordered I found it wasn't in stock and was a 6 week delivery time.
27 de maio de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to leave us a review.
I’m so sorry you experienced this, it’s very unusual for the delivery time to have been incorrect on our site. We always try to be as transparent as possible with our customers, as we know that lead times can be a key factor in deciding whether to place an order or not.
I have taken a look at your order & can see that you spoke with one of our colleagues shortly after placing your order & he made enquiries with the manufacturer, to see if your order could be brought forward at all. Sadly this wasn't possible - I’m so, so sorry about this.
Should you need our help with anything else moving forward, please do let us know. We can always be reached on enquiries@rangecookers.co.uk
Best regards,
Anna
Excellent sales and aftercare service…what a great team
Excellent sales and aftercare service from both Liam and Sam who are an asset to Rangecookers.co.uk . Both have been extremely helpful, polite, professional and all with an extremely personable demeanour. Thanks to the team, my order has gone through extremely smoothly and I look forward to an update on my delivery nearer the time. My thanks to both Liam and Sam.
6 de junho de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to submit your 5 star review & for your kind words about our colleagues, Sam & Liam. We are extremely pleased you have been so impressed by their service.
As always, if you ever need further help or support from us, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Contacted them with a few questions…
Contacted them with a few questions prior to making the order and found them very helpful.Ordered via the website, which was very easy to do.
29 de abril de 2023
Resposta da Rangecookers.co.uk
Good morning,
Thank you very much for your 5 star review, we’re really glad you have been happy with our services.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Disappointing
We had our range installed just over 12 months' ago and whilst the oven works fine, the grill has no mid setting - so it's either all on, or not on at all. Further to that, we are now having to replace the timer dials because the coating has once again come off leaving a white plastic dial. If this is related to the heat from the oven, that is slightly ridiculous.
2 de maio de 2023
Opinião espontânea
Resposta da Rangecookers.co.uk
Good afternoon Alison, thank you for your review. Did you actually purchase your range from us here at Rangecookers.co.uk? If you did, please reach out to our team and we'll be more than happy to investigate the problems you're having.
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for your review, it really means a lot to us.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Do a customer not deserve a phone call?
After speding a few grand on a cooker I would have expected a phone call at the every least, rather than a series of self service emails.
18 de março de 2023
Resposta da Rangecookers.co.uk
Good morning,
Thank you very much for your review, I'm sorry you weren't happy with the emails you received.
I will call you now, to see if I can assist you further at all.
Best regards,
Anna
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for your review, we’re glad you have been so happy with our services!
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Quick and easy....
27 de março de 2023
Resposta da Rangecookers.co.uk
Good morning,
Thank you very much for your kind review.
Should you ever need help with anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
My order was delayed as the wrong part…
My order was delayed as the wrong part was either ordered by the retailer or sent incorrectly by the supplier. I received it eventually, however communication from the retailer could do with improvement.
10 de março de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to leave us a review.
I’m sorry you weren’t happy with the length of time between our responses, but we are very pleased that the issue has now been resolved.
As always, if you need our help with anything further, please do let us know.
Best regards,
Anna
Excellent website, helpful customer service
Excellent website with all product details available. Helpful and knowledgeable staff.
22 de março de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review, we’re so glad you have been so happy with our services & hope you are equally pleased with your new range cooker.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Stunning Aga
Quick responses to all my questions and help in choosing the fantastic Aga range
19 de março de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for your review, we're glad you have been so happy with our services & your beautiful new Aga!
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
So far so good
So far so good . I’m only waiting on the delivery date as promised .
16 de março de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for your positive feedback.
I'm sorry that you've not heard from Rangemaster with your delivery date as of yet. I have just chased them up & will send you an email immediately with your delivery date.
If you need our help with anything else in the future, please do let us know. We can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Poor service, disinterested staff
I am disappointed by this entire process. It has to be said, Stoves have been no help either. Here is what could have been so much better:
1. I was not told till AFTER purchase, that no option to install exists. According to Rangecookers, they've had too many complaints about Stoves installers, so won't recommend them, but then they won't reccommend anyone else either.
Trying to get to the bottom of if the hood takes charcoal filters, and what size has been just as bad, and I am none the wiser. All in all, keen to take the money, entirely disinterested in any service that would make the experience efficient. Blaming Stoves was nice, but not useful.
9 de fevereiro de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you for your feedback, I'm very sorry that you've been unhappy with the early stages of your order. It's very important that we hear of any feedback like this, so we can improve moving forward.
I have your order up in front of me & will email you now, with details of the charcoal filters for your cooker hood & some options for finding an installer.
Best regards,
Anna
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for your feedback, we're so pleased you would recommend us to others.
As always, if you need any further help or advice in the future, please do reach out to us at enquiries@rangecookers.co.uk
Best regards,
Anna
Knew what we wanted
Knew what we wanted. No need to engage with customer assistant.
All done on-line. Very simple process.
11 de fevereiro de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for your feedback, I'm really glad you were pleased with our site & how the process went through.
If you ever need any help in the future, please don't hesitate to get in touch with us at enquiries@rangecookers.co.uk
Best regards,
Anna
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for your feedback - it's great to hear you've been so pleased with our service.
If you need our help with anything else in the future, please do let us know. We can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Friendly and helpful
I saw the make and model at a discounted price online at rangecookers.co.uk. Following a phone call, I spoke to Sam, who was really helpful, she sent me additional pictures and had great communications in between initial contact and sale. I'd definitely recommend!
22 de fevereiro de 2023
Resposta da Rangecookers.co.uk
Hello there,
Thank you very much for your feedback. We're really pleased you've been so happy with our service & I will make sure Sam hears about this too!
If you need our help with anything else in the future, please do let us know. We can always be reached at enquiries@rangecookers.co.uk or of course you could continue your existing WhatsApp conversation with Sam.
Best regards,
Anna
Fast helpful service
13 de fevereiro de 2023
Fantastic service, great knowledge
Fantastic service, really knowledgeable, not pushy and super helpful. Fast delivery, great all round. My only recommendation and regret is I wish I'd gone with their installation service, it would have been well worth the cost.
28 de novembro de 2022
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