6 seater Marston dining set.Poor quality furniture. Arrived in scruffy condition with scratches on glass top ,rattan itself was dirty and scratched. It looked like it was pre owned not brand new.
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Leia as opiniões dos outros
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A empresa respondeu
Furniture delivered on 28th July, Rattan Direct were informed within 2 hours that it was damaged & also different colours, they agreed & said I would receive my money back within 10 days…. It’s now 8... Ver mais
Informações sobre a empresa
- Loja de mobília ao ar livre
- Acessórios para móveis
- Loja de móveis
- Centro de jardinagem
- Loja de móveis de jardim
Escrito pela empresa
The Home of RD, Rattan Direct operated by ATM Retail LTD, offers stylish, high-quality outdoor furniture designed to help people make the most of their outdoor spaces. For over 15 years, the Rattan Direct brand has focused on making beautiful garden furniture accessible - combining style, comfort, quality and value. Our aim in simple: to create products that look good, feel good, and most importantly, last. We are a small, specialist team driven by craftmanship and thoughtful design, working closely together to deliver furniture that supports the moments and memories people create at home. We are proud to continue this tradition as a family-focused brand that customers can trust. is a leading outdoor furniture supplier in the North West. We pride ourselves on crafting high quality garden furniture that enhances outdoor spaces. Important: The previous company operating this brand entered administration in November 2025. From 1 February 2026, ATM Retail LTD began operating the brand as a separate legal entity and is not responsible for orders placed prior to this date. Customers with enquiries relating to orders made before 1 February 2026 should contact the appointed administrators, FRP Advisory Trading Limited. We are committed to delivering excellent service for all new orders placed from February 2026 onwards and rebuilding the brand for the future.
Informações de contacto
Reino Unido
- www.rattandirect.co.uk
3,7
Aceitável
7 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 64% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Top quality outdoor furniture at a…
Top quality outdoor furniture at a reasonable price.
Delivery team could have been a bit more helpful/friendly but that's no fault of Ratten Direct.
15 de junho de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi James,
Thank you for your feedback and for highlighting the quality and value of our furniture. We really appreciate it! 🌿
We’re sorry to hear your delivery experience wasn’t as smooth as it should have been. While the delivery service is managed separately, we’ll be sure to pass on your comments so improvements can be made.
We’re delighted you’re happy with your furniture and hope you enjoy it for many years to come.
Regards,
Jeniffer G
Garden Furniture
Over the years I have ordered a lot of garden furniture from Rattan Direct, I understand that at times some of the delivery times might be long, however, the quality of the furniture is amazing and the customer service is second to none, the phone is always answered promptly and issues dealt with timely, I will definitely use them again in the future.
24 de setembro de 2024
Opinião espontânea
Resposta da Rattan Direct
Hi Julie,
Thank you so much for your kind words and for being a loyal customer over the years. 🌿
We’re delighted to hear that you’re enjoying the quality of our furniture and that our customer service team has been able to support you promptly whenever needed.
We truly value your trust and look forward to helping you create more beautiful garden spaces in the future!
Regards,
Jeniffer G
Very Flexible
I have used Rattan Direct a number of times and I love their flexible approach.
I have a place in Portugal and I have asked Rattan Direct to deliver to Algarve removals ahead of onward delivery to Portugal. Nothing is too much trouble and I would recommend them to anyone.
23 de setembro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi KH,
Thank you for your kind words and for being a loyal customer! 🌟
We’re so pleased to hear that our flexible approach has made things easier for you, especially with arranging delivery to Algarve removals for your place in Portugal. It’s wonderful to know that nothing has felt like too much trouble. That’s exactly the service we aim to provide.
Your recommendation means a great deal to us, and we look forward to helping you again in the future.
Regards,
Jeniffer G
Still looks brand new
We’ve had our chaise longe for several years now, through rain and shine and it is still as comfy as ever and still looks in excellent condition. Delivery guys were very pleasant and really helpful. We’d definitely buy from them again (and yes, this is an honest review and no, we don’t work for the company!)
18 de setembro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Micta,
Thank you for such a lovely and honest review! 🌟
We’re delighted to hear that your chaise longue has stayed comfortable and in excellent condition over the years, come rain or shine. It’s also great to know our delivery team made a positive impression.
We truly appreciate your trust and kind words, and we’d be more than happy to welcome you back anytime!
Regards,
Jeniffer G
A firm which provides consistent high-quality service and goods.
The delivery of goods and communication on acquisitions has always been good. The quality of purchases such as an outside umbrella and a patio heater has been reliable. Finally, the customer service team have been responsive, courteous and professional, which has made dealing with Rattan a pleasure.
8 de maio de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Janferie,
Thank you for your kind feedback! 🌟
We’re so pleased to hear that your umbrella and patio heater have met your expectations and that our delivery, communication, and customer service have made your experience with us such a positive one.
Your comments mean a lot to the team, and we look forward to helping you with your garden needs again in the future.
Regards,
Jeniffer G
Good Quality pieces
Used this company on the recommendation of a friend. Both she and I have had our furniture for a couple of seasons now and it remains in excellent good order. Mine is outside permanently with the recommended covers in and it’s been brilliant. I found the customer service was also really prompt and helpful so I would have no hesitation in recommending them.
25 de setembro de 2024
Opinião espontânea
Resposta da Rattan Direct
Hi Suzanne,
Thank you so much for sharing your experience! 🌟
We’re delighted to hear that both you and your friend are enjoying your furniture and that it’s remained in excellent condition, even when kept outside with the covers.
It’s also wonderful to know our customer service team could assist you promptly and helpfully.
Your recommendation means a great deal to us, and we look forward to being part of your garden for many more seasons to come.
Regards,
Jeniffer G
Lovely garden furniture that’s great…
Lovely garden furniture that’s great value.
23 de setembro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Trudi,
Thank you for your kind words! 🌟
We’re so pleased to hear you find our furniture both lovely and great value.
We hope you enjoy it for many seasons to come!
Regards,
Jeniffer G
I wouldn’t buy my garden furniture from…
I wouldn’t buy my garden furniture from anywhere else. After over 10 years everything still looks like new. I have the sun loungers, 8 seater table and chairs, storage units, table and free standing heaters, coffee set and now a lovely 2 seater set with the table in the middle. I don’t know if they still do the heaters but they have outlasted my previous ones.
7 de agosto de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Christina,
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that your furniture has stayed looking like new for over 10 years. That’s exactly the lasting quality we aim for. It’s great to know you’ve built such a full collection with us, from loungers to dining sets and even heaters.
You mentioned the heaters. We’re happy to say we do still have them available! You can check them out on our website by searching for product code SET-PATIO-02.
We truly appreciate your loyalty and kind words, and we hope you continue enjoying your garden furniture for many more years to come.
Regards,
Jeniffer G
Compensation
Contacted ratten direct 8/9 weeks ago concerning faulty goods. They agreed to compensate me, after numerous emails, I'm always told they have a backlog of compensation to pay (that's worrying) I'm still waiting and now wandering if im ever going to get the compensation I'm due.
Just read the reply from Rattan Direct as below:-
We are very sorry for the delay in processing your compensation. Please be assured it is in our queue and will be processed without fail. Processing times have been temporarily extended, but we will let you know as soon as your compensation has been completed.
The same email i get every time it must just be a generic excuse they send to everybody.
23 de julho de 2025
Opinião espontânea
Resposta da Rattan Direct
Dear David,
We are very sorry for the delay in processing your compensation. Please be assured it is in our queue and will be processed without fail. Processing times have been temporarily extended, but we will let you know as soon as your compensation has been completed.
Thank you for your patience and understanding.
Kind Regards,
Annet.
Never Again
I wish I had read the reviews before ordering as I would never have ordered. Placed a simple order for a 2 seat sofa , 2 armchairs and coffee table with footstools all in Rattan. First delivery 3 armchairs arrived!! 2nd delivery, another customers returned furniture arrived!!! 3rd delivery almost correct apart from missing picnic blanket…..finally arrived a week later.
I spent hours on the phone and in excess of 20 e mails with this company trying to get this resolved. The compensation they promised within 10 days…..like others this took 6 weeks to arrive. I emailed the CEO on more than 14 occasions. Not one reply….not even a courtesy reply. Absolutely shocking service. Never again.
10 de agosto de 2025
Opinião espontânea
Resposta da Rattan Direct
Hello,
We’re sorry for what you’ve experienced. Receiving the wrong items more than once, a missing blanket, long back-and-forth by phone and email, and a delayed goodwill payment is not the experience we aim to provide.
We’re improving our processes (extra pick/pack checks before dispatch, clearer one-visit swap/collection handling, and more capacity for payments) to prevent this happening again.
Our customer service team is always available in case you have any other concerns. Thank you for your patience as we worked to to complete your order.
Kind regards,
Anne I.
The worst company I have ever dealt…
The worst company I have ever dealt with, I placed an order and the funds were taken twice.
Called immediately to request funds back, was told this would take 14 Days!!! This did not happen, was told it was with finance, called every day for a week with promises of call backs and also would be called by the manager. NO call backs as promised
Called again following week to be told no refund had been request, strange because I had an email conformation of refund. Also with the other 4 calls no one said this was not requested but rather it was in the pipeline, more broken promises.
Still no money received to date or Original furniture
22 de setembro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hello,
I’m sorry about the duplicate charge, the missed call-backs, and the conflicting messages you’ve had. That isn’t the experience we want anyone to have.
As discussed on call to customer service today, please be assured the issue is with the finance team and will be handled as soon as possible.
Thank you for your patience all through.
Kind regards,
Anne I.
Took money no order
Order taken, money taken. Then as others have written, no delivery, told out of stock and 3 months later still no money back. Now escalated to bank fraud team
28 de julho de 2025
Opinião espontânea
Resposta da Rattan Direct
Dear Emma,
We’re deeply sorry for the ongoing delay and the disappointment this has caused.
Please rest assured that your refund has been confirmed and will be credited back to your original payment card. While processing times have unfortunately been longer than usual, your refund is in progress and will be completed without fail.
We’re truly sorry for the disruption and frustration this has caused and appreciate your patience as we finalise this for you.
Kind Regards,
Annet.
Do not buy from this company!
Do not buy from this company!! They took my order and money in May. The order was due to be delivered 1 August and never arrived. No explanation. I queried this and was told there was a delay of 1 month. Still nothing arrived. I cancelled the order and was told 14 days for a refund. No refund!! I was told I can't speak to anyone in finance directly. I think I have been scammed. Do not buy from this company!!
19 de setembro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hello,
I’m sorry for the missed delivery and the delay with your refund. That isn’t the experience we want anyone to have.
Your refund will be processed back to your original payment method. Please be assured we will notify you once the payment has been completed.
Your patience all through is truly appreciated.
Kind regards,
Anne I.
DO NOT purchase anything from this…
DO NOT purchase anything from this company. We ordered a three piece rattan set & picked a suitable delivery date. No communication received as stated on the website to inform us that the delivery would not be made on our selected day. On contacting the company I was assured that the delivery company would be in touch to rearrange a further suitable date. No communication received either by email, phone or text. On contacting again I was informed that the delivery company would be planning a route & as yet not collected the furniture from the warehouse, I was again assured someone would contact me. No communication received & a further telephone call again repeated that it had not been collected & someone would be in touch. I cancelled the order & requested a refund. I confirmed the cancellation also by email & received a reply stating a refund would be initiated & received within 14 days. After 14 days & a further email, I was informed they had a large backlog of refunds to process & it would take longer than 14 days & if I had not received the refund after 30 days to get back in touch & the matter would be escalated. I have replied back quoting the Consumer Rights Act 2015, which states a refund should be processed fully within 14 days of the cancellation date. Watch this space!!!! Buyer BEWARE !!!!
3 de setembro de 2025
Opinião espontânea
Resposta da Rattan Direct
Dear Lesley,
Thank you for taking the time to share your experience — we’re genuinely sorry for the inconvenience and frustration you’ve faced.
We completely understand that we let you down on multiple fronts: your order was not delivered as scheduled, our communication fell short, and the delay in your refund has added unnecessary hassle. This is not the standard we aim for, and we deeply regret the impact it’s had.
I can confirm that your refund is confirmed and secure in our system. Our finance team is working on this, and although we’re taking longer than our usual 14-day timeframe due to processes and system improvements, your refund will be processed without fail. We appreciate your patience and understand your reference to the Consumer Rights Act; rest assured we’re treating this with urgency and have flagged it for priority processing.
We are making changes behind the scenes to prevent situations like this from happening again. We appreciate your feedback, and we're sincerely sorry we didn’t get it right this time.
Regards,
Maureen K.
The worst customer experience I’ve ever…
The worst customer experience I’ve ever experienced. They take your money for months whilst delaying your furniture then they cancelled the order! They said the furniture was no longer being stocked then a month later.. shock it had been restocked but at a higher price! We have received furniture which had cracks in the glass on the table but absolutely nothing was done about this and it took 6 months to deliver! I would absolutely not recommend this company and would strongly recommend somewhere like maze living or white stores instead - they have brilliant customer service and don’t take half a year to deliver furniture. Never been so disappointed and shocked at a company.
16 de setembro de 2025
Opinião espontânea
Resposta da Rattan Direct
Dear Rebecca,
I’m truly sorry to hear about the experience you’ve had and I completely understand how frustrating and disappointing this must have been. Please accept our sincere apologies for the delays and the issues with your order.
To help us resolve this properly, could you please email customerservices@rattandirect.co.uk
with your order details, or call us on 0800 088 3333. We will look into your concerns in detail and work with you to find a suitable resolution.
Thank you for bringing this to our attention.
Best Regards,
Annet
Don’t waste your time or money
If you are looking for somewhere to put your money without getting either a product or a refund, choose rattan direct.
I ordered a product in April which never came; I am still waiting for the refund despite numerous phone calls and emails.
Don’t waste your time or money.
23rd Oct - still waiting.
15 de setembro de 2025
Opinião espontânea
Resposta da Rattan Direct
Dear Alison,
I'm deeply sorry for the experience you've had with us so far. Waiting this long for a product and then for your refund is unacceptable, and we completely understand your frustration.
I want to reassure you that your full refund is secure in our system and will be processed without fail. Our finance team is actively working on this, and once it has been completed, we will notify you immediately.
Thank you for your patience, and please accept our sincere apologies for the inconvenience and disappointment caused.
Regards,
Maureen K.
If I could give 0 star I would…
If I could give 0 star I would furniture never arrived on 2 occasions I had to chase for a delivery date there was no communication and a couple off months after initial delivery date I asked for a refund, now been waiting 3 half weeks for refund to arrive. Absolutely dreadful
15 de setembro de 2025
Opinião espontânea
Resposta da Rattan Direct
Dear Sonia,
We’re deeply sorry for the experience you’ve had — this is not the level of service we aim to provide, and we take full responsibility for the frustration caused. From the delays in delivery to the lack of communication and the time taken to complete your refund, we recognise that we dropped the ball, and we sincerely apologise.
You are right to expect better communication and reliability from us. We have clearly fallen short, and we’re taking this feedback seriously to improve how we keep our customers informed and how quickly we process refunds.
I want to reassure you that your refund is secure in our system and will be completed. We’ve also reached out to you directly by email with further details.
Thank you for bringing this to our attention, and once again, please accept our sincere apologies for the disappointment and inconvenience caused.
Kind Regards,
Maureen K.
Great company
I’ve bought from these guys a couple of times now as the price is always brilliant, the items are spot on and the service has been fab, definitely recommend
5 de setembro de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Fiona,
Thank you so much for your kind words!
We’re delighted to hear you’ve had such a great experience with our products, pricing, and service.
Your recommendation means a lot to us, and we look forward to serving you again soon.
Regards,
Jeniffer G
Refund? What refund?
Stay away from this business.
As per other reviews - refunds are not dealt with in a timely manner.
After failing to fulfil delivery on an order placed in June, this business has elected to pass me round from person to person without getting any closer to receiving our refund for the outstanding items not received on a partial delivery in August.
Cannot comprehend how a business can function in this way, and the CEO also will not respond to your emails.
10 de setembro de 2025
Opinião espontânea
Resposta da Rattan Direct
Dear Steve,
We are truly sorry for the ongoing delay and for the frustration this has caused you. I completely understand how disappointing this experience has been, especially after we failed to fulfil your order on time.
Please rest assured that your refund is confirmed and has been logged in our system. It is being processed in sequence and will be credited back to your original payment card. While the processing times have unfortunately been longer than usual, your refund is in progress and will be completed without fail.
We will keep you updated and let you know as soon as the refund has been finalised. Thank you for your patience and understanding while we bring this to a close.
Kind Regards,
Annet.
Waterproof and exactly what I needed!
I was really pleased with the professional service and help that I received. I could not find replacement furniture covers online for the rattan furniture that I purchased. I made enquires on the phone to Rattan Direct and the customer service personnel, very helpfully took time to check their system to locate exactly what I needed. The items arrived quickly, look great and are waterproof - exactly what I needed.
18 de agosto de 2025
Opinião espontânea
Resposta da Rattan Direct
Hi Juanita,
Thank you so much for your kind words!
We're delighted to hear that our team was able to assist you in finding the perfect replacement covers for your rattan furniture. It's great to know that you’re happy with the quality, quick delivery, and that the covers are exactly what you needed.
We truly appreciate your feedback and look forward to helping you again in the future!
Regards,
Jeniffer G
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