RBFCU Opiniões 169

Lots of programs like Mortgage, Health, Car Insurance. Investment...all crap Third Party and not in House. Oh sure they may have a portion of one program in-house but not the Majority.Since it is not ran by RBFCU it is a $#!+ show! The Car Insurance program was a lie, employees don't know whats going on, or the Mortgage people are trying to steal your deal or set you up with their on family mortgage or other business. They start a New Phone system on a Friday when its the busiest and it chaotic night mare for the Loan department which was a cluster @#$&. Its just an all around Clown Circus act put on by the CEO!

Absolutely the worst place to try and open a business account. Was in a process for over 2 weeks and they have continued to ask for information that was previously submitted. VERY UNORGANIZED! I only write this to inform anyone thinking about opening a business account to take your business somewhere else or you can try here and waste your time.

For the most part I've had a good experience with this CU. Their rates are competitive which is why I initially joined. Aside from my problem listed below, customer service has been great.

I give them a 0 stars out of 5 for how they handle credit card disputes, though. The fine print says it can take up to 90 days to resolve a dispute. OK, well that's practically unheard of in real life. I filed a dispute and never received anything in the mail. Called the fraud dept. at the 21-25 day mark asking about the dispute and was told the dispute hadn't been escalated yet and the rep escalated it for me. I then received a letter in the mail 16-20 days later, asking for more information, most of which they already had. I filled the form out, mailed it in. No response after 3-4 more weeks. Called again, was told they received letter but the fraud analyst hasn't reviewed the case yet. Called again 3 weeks later, same response - the fraud analyst hasn't reviewed the dispute yet. Now we are at day 80. It's ridiculous. I have cards with Citi, Chase, Discover - not one of them has ever taken more than 25-30 days to resolve a dispute.
Just something to think about because online fraud is rampant and your card WILL get fraudulently used. It's just a matter of time.

Just rude, snotty, unhelpful, unprofessional tellers, customer service people and on the phone they’re just as rude. Instead of apologizing for the inconveniences they cause, like good customer service, they rude and nasty. Also when I became a member 20 years ago this bank was good. Now it’s just like every other crappy bank. The people act like they’re better than you, like you’re below them.

I hate there is no 24/7 line to help out even when IM MILITARY OVERSEAS AND WANT TO CHARGE ME EXTRA SHIT WHEN IVE ALREADY Provided PROVE OF MILITAY MOVE ! I hope other know to never bank with this bs of a bank.

Not worth it ! I'm absolutely disappointed with the service i have received so far .

It took them almost a month to open my business account. Approximately 28 days, to be exact, after turning in all of my business documents. In addition, I tried to apply for a business credit card, and they wanted my last year's tax returns, including the new business tax returns, and other hoops to jump through. So I gave up and applied for an AMEX business card and got approved within 10 minutes for $10,000. Which is all I need for my business. No thanks to Randolph. Just recently, I made a capital contribution to my business, and all of a sudden, my mobile app didn't recognize my username and password, so I had to contact Randolph Brook's fraud department to inform them that my personal check, which was signed by me, to my business is a capital contribution. I had to jump through hoops to obtain a Funds Verification Letter from USAA to send to Randolph Brooks' fraud department so they could unlock my Mobile/Online account. Probably a 1-2 week turnaround to gain access to my Randolph Brook's business and personal checking accounts. While I wait, my business is at a standstill because I cannot deposit or transfer funds to keep my business running. Such a hot mess.

Horrible Horrible Horrible!! Customer service!!!

Been using it for 6 years. I checked for an emergency number for two fraudulent charges on both my checking and savings. This has to be the only bank who has no number to call to report these things without having to call specifically monday through friday. Excuse me, what? I am terrified i wont get help, bc according to the reviews, people are t getting their stolen money back. Why don’t you people have a fraud line that’s 24/7??? What useless bank is this?

My interactions with RBFCU have been minimal due to my limited use of the app and account. In contrast, my daughter has actively utilized their services for approximately four years and has encountered numerous challenges with customer service. A straightforward request for a new debit card has turned into a frustrating ordeal, often resulting in over three weeks of waiting and repeated follow-ups, only to be told that a new card will be sent with a "RUSH" designation—despite the fact that the last two cards were not expedited as promised. The lack of acknowledgment or empathy from the representatives has been disappointing. While I do not expect apologies, a touch of understanding from the agents would be appreciated. After this experience, I cannot recommend their services.

It’s unbelievable that a bank like RBFCU would have you wait on hold for about four minutes while they type an email to check if someone is available to talk! An email... really? They can’t just pick up the phone? The woman answering the phone to connect calls was rude, and the person I asked for never even returned my call. Why would I consider taking out a loan with a bank that clearly doesn’t care about its customers?

Thank you for the reply, RBFCU. I am NOT e-mailing you to discuss issues. Three times I left messages for the female in mortgage loans, with whom I initially spoke to, and she never bothered to return my call.

This bank 🏦 shite
I borrowed 10k from my mom to purchase a vehicle 🚗 because I haven’t a car for years, then my mom wrote me 2 checks 5000 dollars on each I’m so happy and do quickly mobile deposit, after Rbfcu sent me a message said checks are fraud
Why is fraud? I asked nothing explain and they holded 2 checks for 2 weeks without season. I should changed another bank 🏦 unless better

I have been with RBFCU for years and always keep my accounts positive. My checking, savings and credit card. I keep asking for credit increase and they deny me. They obviously do not care about their patrons. I'm currently looking at other credit unions. Stay away from RBFCU

I would not recommend RBFCU for banking services. We have a few personal accounts as well as a business account through RBFCU. I have had numerous issues with them placing holds on checks for our businesses. So I have asked for my check back to take to other banks we use so we can pay our employees. Friday we went in to pay a loan off and they us they would place a hold on a check to pay off the note for 10 days, so they recommended to bring in cash or money order to avoid the hold. So today, Monday, we bring in cash… as they requested…. And they still want to place a hold on cash to pay off the note. I have never seen a bank that doesn’t want to take money but it seems that RBFCU doesn’t want to take your money or pay off your loans. We will be closing all of our accounts once the hold on our CASH is removed and the note is paid off.

I hate RBFCU NO HELP WHATS SO EVER when it comes to customer support or even to try to pay bills it’s not accepting other cards f this place

We opened a savings account after paying off a home loan. We let the money sit and earn(?) 0.3%. interest. Since we didn't actively access or use our savings account, they started charging $5/month inactivity fee! What? It's a savings account! They claimed they mailed us notification---we never received. RBFCU emails us advisements but they state they don't email or text notices. And logging online to your account, they only show 2 months statement history. Their response is it's their policy. Their policy is the Wild West: Highway Robbery. Steer clear!

My car loan is through RFBCU and I have sent them documentation of my insurance for months now and they just decided to charge me their own insurance. Despite uploading the proof to their site that they ask you to upload to repeatedly.

Their website has been not working and I am unable to get access to my bank statements. They are going to charge me $150 for the bank statements and take 10 days to get them to me. And THEIR WEBSITE is the cause of me not baking able to do it on my own. No rush to get me what I need and a crazy fee to add to their website not working. Mind blown at the lack of customer support and trying to make this right. Not surprised there is a 1.5 star rating.

As a credit union, RBFCU has exceeded my expectations. But...This problem has existed for over a year. RBFCU sold the management of my 401k to Nationwide years ago. RBFCU attached the wrong information to my account when that transfer happened and now I can't get to my retirement account.
Both organizations will not take responsibility or offer help. I could never suggest trusting RBFCU with investments.
Follow up: as expected, RBFCU has quickly reached out to try to help. The problem was the person who originally created the paperwork.

We were scammed on a website . We asked RBFCU to help us recover our lost funds . They denied our claim because the transaction between the seller ( them ) and the buyer (us) was successful. That’s all the bank was telling us . That as long as the transaction was successful, we had no grounds for a claim.
We lost a lot of money .
RBFCU did nothing to help us