RBFCU Opiniões 169

I've been with RBFCU for about a decade now, and for the most part it has been fine. However, my interactions with them today has made me want to bank elsewhere. I contacted support over an issue, and before we could discuss it, they wanted my entire card number to verify my identity and said there was no other way to do so. This is ridiculous because I know I have a security question, and my last four of my ss or card should have been enough. I had some other problems today, and it basically went as there is nothing they can do and I will be charged a fee. They have been mostly reliable up until I needed them most.

I have used them for fourteen years and USED to love them, but there have been far too many times I’ve had after hour issues and you absolutely cannot speak to anyone outside of normal hours. HORRIBLE service in that regard and their F’ing worthless automated answer system makes you listen to long winded speeches only to lead to dead ends where it doesn’t recite numbers you type in and/ or the system hangs up on you. My advice, find a bank that gives a damn about their customers

This 1-star is for Nick in the Home Loan Collections Dept. of which I was accidentally transferred to when my home loan isn’t late. (Which legally-speaking means the loan payment is 30 days past the due date and it’s at 16 days atm, and will be paid by EOW which isn’t the issue or what I was calling about.)

Nick started the call off by speaking poorly of the RBFCU rep that transferred the call for giving him the wrong information - which seemed odd, but after how he treated me, made sense, as everything Nick said was a trained gaslighting technique to get me to make a promise to pay for an account that’s not overdue. Which wasn’t what I spoke to him or the original rep about. This went on and reached an extremely offensive level with Nick refusing to transfer me to someone above him. He disconnected the call when he didn’t like his behavior being called out and I called RBFCU again and made a formal complaint. (And received a resolution to my original request.)

If RBFCU trains collection's reps to treat customers like dirt, when we literally pay your salaries, I hope all of you sleep really badly night after night. That includes Nick.

I am very disappointed with RBFCU. I had to file for Debt Consolidation. One of my Deposits was not changed in time. So the are not allowing me to withdrawal my pension. I have bills to pay and i will not be able to pay some of my bills due to this. $800 dollars I will not get.

RBFCU took care of the problem

Horrible 😞 follow up on loans.Terrible service. Primitive service still want you to go into one of the branches to follow up on the loan application that is ridiculous. Tray security service instead.

See my review from 15 Jan. I was flat lied to by the RBFCU Rep after that complaint. I was told that, if I brought my own witnesses I could have my signature notarized. When we arrived at the Bulverde office, Sarah abruptly declared that wasn't possible, despite my assuring her that the central office had told me to the contrary. Even my witnesses were taken aback by supervisor Sarah's attitude. I asked to speak to the manager, another total waste of time. Latest RBFCU reply is their standard canned reply. My review was originally emailed to them B4 I posted it here. Simply they don't care about hearing from their members/customers as long as they keep drawing a paycheck.

Applied for a mortgage with full disclosure that property was a condo in a HOA. Provided address AT TIME OF APPLICATION. So they had full knowledge. Asked loan officer three times if 5% down applied to mortgages on condo. Yes. Yes. Three weeks and enough paperwork for them to see every detail of my life and they say we’ll give you 75% but only if HOA is warrantable because this is a Fannie Mae loan and we have to go by their rules. Again THEY KNEW FROM THE START what kind of property this was and had 5% down payment in my pre-qual paperwork. I put in my offer based on that and now I’m out cash for inspection, option fee and agent fee for new homeowner’s policy. Two realtors won’t get commission after busting their tails. And seller obviously disappointed. What’s worse is all the skirting around answers or avoiding them altogether because they know they screwed up. DO NOT WASTE YOUR TIME!

I have been a member for over 25 years. I collect my change every day in a large container. When I would get it full, I would take it in and pour it in their counting machine and it would deposit the money in my account. This time they said they no longer own the machine and I would have to pay 5% to use it.
I took the coins home, stopped at an office supply store and purchase coin rollers, and spent time separating and rolling the coins.
When I returned to Randolph Brooks Federal Credit Union, I was rudely told that they do not accept rolled coins. The only way I could deposit my $200.00+ coins was to open the rollers and pay their co-conspiriter 5%.
Fortunately, a sweet lady at HEB in Lavernia accepted my rolled coins and gave me paper money. May the Lord bless her and her house.

Only giving one star cause there's no negative stars. Does NOT recommend at all!!! If you have it I recommend leave them NOW!!! They will screw you over and steal your money!!! Leave before it's too late!!!! They stole my money and refuse to correct it or give it back and stopped me from getting any other bank account by reporting unnecessary and false data to credit bureau chex system!! Don't wait till it's too late!! Leave NOW and do NOT EVER apply for an account with them!!!!!

Complete waist of time, they pulled my credit (came back A+) but they were not actually interested in lending anywhere near their advertised rates nor according to any of their advertised terms on their website. Gerardo was even worse when they transferred my file to him.

Beyond disappointing. I'm a member over 50 years, and today I again wonder why. Clearly, bigger isn't better. They charge me to count change, even if I want to deposit $$. Plus they refuse to witness/notarize a document, over "liability concerns."

I am so disappointed with RBFCU. I was a TEXAS resident who moved from TX to another state that does not have RBFCU but decided to keep the account out of loyalty. Having said that, RBFCU has incorporated a "Courtesy Pay Fee" that charges $24 per transaction. In previous years, this has not been the issue. They have been able to take the money from my savings and cover transactions in the checking. Now, it seems as if they are charging $24 to do it for each individual transaction. They've racked up $168 in these fees, some are multiple $24 in the same day. Everyday there are new fees even if I am not using the card. When called on it, they said "we can only wave 2 of the fees". On top of that complaint, someone keeps hacking into my credit card account and charging that card. It's all boiling down to I can no longer trust this bank with their fees for doing business and they can't protect me from fraudulence with my account. It sucks that both of my complaints feel the same "fraudulent"! I asked them to shut down all of my accounts and was still given a reason why they couldn't. I can't wait to zero out and shut it down. Of course, there's no customer retention amongst CSR, it's not their business. I do not recommend this Credit Union. There has got to be a better way of doing business. So much for loyalty!

Awful, the worst credit union I have ever been associated with. Don't put your money here. My account numbers have been stolen many times and they have frozen my accounts for no good reason.

Why is RBFCU moving towards requiring palm scanning at the branches to conduct transactions? In biblical terms, "mark of the beast scanning right hand" refers to the idea that using a hand scanner to identify oneself could be interpreted as receiving the "mark of the beast" from the Book of Revelation, as the Bible mentions the mark being placed on the right hand or forehead, signifying a symbolic allegiance to evil forces; this is often a concern among some religious individuals who believe such technology could be a precursor to a future totalitarian system where people are forced to comply with a specific regime by using biometric identification. Please do not make this a requirement. People do not conform to this.

RBFCU
has made sending wire transactions a pain in my YOU KNOW WHAT!!!

RBFCU has repeatedly canceled or blocked my wire transactions, causing unnecessary stress and inconvenience. What's more frustrating is that these actions have been taken without any notification or explanation, leaving me unaware of any issues with my transactions.
RBFCU's Fraud department has not been transparent with its actions.
Their lack of transparency is grounds for leaving this review. Hopefully, I can prevent others from opening an account with this questionable financial institution.
After I have accepted their disclosure statement, RBFCU shouldn't prevent a long-standing customer from completing online transactions. Especially with their own money!!
I am considering ending my continued business with the financial institution...

It is a bank that is a bandit and a rat that takes money without authorization and does not help you. They took money from me without authorization twice. It is a bank that I do not recommend. It does not have good service, neither the managers nor the employees. It has a garbage service. They are a bunch of bandits who take unauthorized money.

I have used RBFCU bill pay with no problems for at least 15 years. In August 2024 they changed something and started sending paper checks instead of electronic payments. My student loan payment was mailed back and now had acquired interest and late fees. After 45 min on the phone with various supervisors it was explained to me the "my bills" are "my problem"! I asked why am I the customer being inconvenienced because RBFCU made a bad decision....and THAT was their response. I will be CLOSING my account tomorrow and going with USAA!

Worth bank customer service , lengthy hold time, slow to resolve issues and when told issues resolved, they are not! Do not treat customers with respect , main call center . Closed account and moved to another bank.

Not happy with this bank

I've been with RBFCU since 1978 when they were a small USAF focused credit union. Its now 2024 and they have grown tremendously and with that growth they have lost all connection with their members. You can't call them, they won't answer. They force you to try a web chat that all you get is a robot! There is no personal connection at all with this credit union any more. As soon as I can find a smaller credit union that still focuses on their members, I'm closing and moving everything to that institution. Its really as shame because they used to be a really great place too put your money. Not any more