Real Madrid C.F. Opiniões 184

Do not order online from them.
I'm in Canada, I paid $31 USD from Priority Shipping on June 9th. The package was not even shipped until June 12th.
I've opened 2 tickets with their support team to get help & they've never responded.
STAY AWAY.
You can find way better prices & much better service.

El Real Madrid, además de ganar la liga española y la champions league, se ha merecido ganar también la liga inglesa.

La atención al cliente del Real madrid es lamentable! Cambiaron la fecha de partido ellos y no devuelven las entradas. Son muy lamentables como actúan

Hola .....como espectadora qe soy solo digo al presidente del Real Madrid qe haber si el entrenador es más amble con todos porqe vamos es borde degradable .y antipático el pobre...y digo al presidente .florentino qe tiene empresas qe visite a los colegios de niños con discapacidad...ellos si necesitan un aplauso y un abrazo no los jugadores .porqe ellos lo tienen siempre .pero estos niños están esperando día a día a qe llege algien y les admire ...ellos sí qe valen ..........

Should have 0 stars

Order a shirt size M, and send size L. The return proces, take one week before they send a returnlabel and it was a gift for christmas. I send the tshirt back, but never got the refund of my money.

Keep away from this shop!

El fútbol necesita cambios. En este caso, es Florentino.

Ordered a shirt and it took almost 3 months to arrive... not impressed at all. it would have been quicker for me to go to the official store and buy it!!

really hate this team, so corrupt please fifa and uefa punish them

Awful service. Placed and order, realised I ordered the wrong set straight after I put the order through. Emailed straight away to cancel, got a response straight away to say they would not cancel it and I would have to pay to send it back. Because I wanted it personalised they will not refund me although it hasn't been made or dispatched as I literally placed the order and then emailed to cancel and they responded. They are saying they are going to go ahead with personalising the item and dispatching it!

Siguen aprovechándose de las personas mayores y no les devuelven su dinero . Que vergüenza!

horrible team, super corrupt and they have a lot of people in their pay roll, please uefa remove like 5 ucl that they won with help, and banish them from competition for a couple of years

I am sorry to hear the horrible experiences others have shared. However, that simply was not my experience. I received my merchandise in a timely manner despite being shipped from over seas. It was what I ordered in the right size. I contacted them via e mail and withing 24 hours I received a response. Yes, I would shop there.

Customer service has been TERRIBLE. Ordered a jersey and took months to arrive. Not to mention THEY DELIVERED THE WRONG JERSEY. Sent email after email and no response. And after I finally receive a response they don’t even address the situation. Finally after 4 LONG MONTHS they sent a return label and I told them I want a refund because I didn’t want the jersey anymore as that size did not fit. Instead, after a few weeks I received the correct jersey which I told them I no longer wanted.

I wish I had read these reviews before. Never shopping from Real Madrid shop again

DO NOT BUY A JERSEY FROM THEM I REPEAT DONT EVEN THINK ABOUT IT THIS HAS BEEN A NIGHTMARE ITS BEEN 17 business days and still hasn’t shipped it’s been two weeks since they “escalated the cancellation” and still hasn’t been canceled if u want a jersey go directly from adidas and buy it they are more of scammers than a business it’s sad that loyal fans and customers are treated this way they won’t even respond to my emails or the chat anymore because I lost patience with them and told them how it is next thing I will do is call my bank and dispute the charge because clearly I haven’t got what I paid for.

If I can give 0 stars I would this has completely been a headache on the product I ordered it says 5-7 days to make and then shipping starts it has been more than 10 business days and when contacted them through the chat they can’t even give me a ship date and was told that my product isn’t even made yet and I can’t get a refund. Please do not buy anything from there go directly throguh adidas and get a jersey and save ur self the nightmare and headache I have started a charge back through my bank so we will see but horrible horrible customer service #HALAMADRID

The customer service is unbelievable. The representative when I contacted about my order that still says after 9 days unfilled that I'll receive and email when it processes and ships and thank you and have a nice day and discontinued the chat. I didn't even get a chance to respond. I'm calling my credit company and disputing the charge. I no longer need the items because clearly won't make my sons birthday on Thursday eventhough at checkout said I would have received in time.

Son unos crack me encantan tío sigan así

As many others here, I made an order for a substantial amount of money (the products are expensive) and I have not received anything over a month later.
They have some people answering emails promptly but that's about it. The order does not arrive and no refund is issued.
A total disaster. I am about to start a formal claim now.

I am pissed waiting 10 days and they even didnt send the items!! So you can order items, but will not receive them cause of tier 4??? Amazon delivers, UPS delivers, royal mail delivers CHINA DELIVERS, the richest club in the world cannot deliver 😡😡😡😡😡

Never received my purchase. Customer service won’t answer. It’s a scam.