Recliner Collection Opiniões 

Excellent customer service and deliver

Shocking customer service! Chair arrived damaged was told on delivery of replacement damaged chair would be taken away - it wasn’t so had to send new chair back with delivery team as no room in small living room for both. On calling to complain I was told my relative agreed she would dispose of the damaged chair herself -she is disabled so couldn’t possibly. My relative clearly meant she would dispose of her existing chair. On complaining I spoke to a an agent who said she would listen to the call. I called back for my relative to be told I now couldn’t discuss and Matthew needed to speak to my relative .I had already had a conversation and sent pictures of the damaged chair and they were fine to discuss with me on my first call. The guy I spoke took was patronising and clearly stated I didn’t understand GDPR!I asked to speak to a supervisor Lee who was also patronising said he had listened to the call about re delivery and the ball was in his court and we can pay £25 to send the new chair and take the damaged one away! Appalling! He also said if I am such a caring relative why wouldn’t I remove the chair to the tip!
I was shocked at his attitude being a so called manager and asked to speak to someone above him and was told there is no one and I wouldn’t call Tesco and ask to speak to the CEO would I?
After demanding to make a complaint I was given a directors name Miles who I emailed regarding the agents customer service skills.
I am a manager and would never speak to a client this way especially as the nature of the business means they make speak to vulnerable clients often.My elderly relative had just had major surgery and this incident was so upsetting for her.
I got no reply…
Buy elsewhere as when things go wrong they clearly don’t care. No apology but they will dismiss my issue as they eventually waived the delivery fee.
Clearly the reply from Lee does not address the appalling customer service and he himself gave me Miles email address to complain too and I also understand GDPR fully due to my senior position in banking.They must have broken their own rules by discussing the issues in depth with me when I first called to explain the chair was damaged.Many thanks

So pleased with my Chair, the only Problem is that it's too comfortable Good Job

Brilliant company. Excellent advise and cheerful customer service. Phoned first, then ordered on line for ease of VAT relief form. Confirmed 2 man white gloves delivery following week. Then delivered politely and quickly. Beautiful light grey recliner. Very comfy. Very happy.

The whole experience was as excellent from start to finish and the chair is really great

Very good chair, good company, good communication very professional thank you.

Lovely chair, great if you have mobility issues or just want a comfy chair. Easy to use and nice fabric. Efficient staff and great customer service. Thanks

we don't have a lot of room and these chairs are great ,having had a recliner chairs in the past which was big these are much more compact and don't take up as much room, we are average size people12 stone if you are larger you should go to the showroom and see if they are suitable for you

Just had word with Lee Thank you having new chair had to pay £80 but i am very happy with that
Kayelizabeth Anderson:)

The lady on the phone was most helpful and went the extra distance to make sure we received what we required in time for Christmas. The products were good quality and promptly delivered by a helpful delivery driver

I compared many websites before ordering a chair from Recliner Collection. I contacted customer services who were very helpful and knowledgeable when describing the recliners. The recliner arrived on time, the delivery driver was helpful. Assembly was not too difficult. The recliner is good value for money. I would definitely buy again from Recliner Collection.

Very satisfied with the purchase of my chair. Good quality.
The person I spoke to when I ordered was very friendly and helpful.
I would certainly recommend you.

The company kept me in touch re delivery. The box arrived and I could see some damage to the box. With regard to the assembly, the fittings appeared a little off line, it caused problems which necessitated unscrewing the arm assembly to line things up. There was also a boot imprint on the delivery box so it appears someone walked over it. This seat replaced a leather seat that I had for about25 years, so we will see….

Very satisfied with the customer care, the product and the delivery. Only one little thing, it wasn't that easy to assemble but otherwise excellent.Thank you.

I bought two recliner chairs in leather. Putting the first one together took about 30 mins. However the second in less than 15 mins They are almost two comfortable, once I sit down I do not want to get up. My wife also loves hers.
I can only recomend them to everyone. GOOD VALUE.

Product is great, service was excellent. Putting it together was harder than expected.

So pleased with our cream leather recliners. They were easy to assemble and we were relaxing in our chairs, with the heat and massage attachment, very quickly. They are so comfortable and well made.
Customer service was excellent, delivered within 2 days. Highly recommended.

A great company delivered when we wanted them. Easy to place order vey helpful

Excellent chairs. Nice and comfortable and footstools are excellent as well. Delivery was really good. Couldn't fault them at all. Really recommend the company.