The Sofa Shop Opiniões 

Resposta da The Sofa Shop

Há 10 horas

Dear Jamie,

Thank you for such wonderful feedback!

From the moment you placed your order to the delivery and after-sales support, we’re delighted that every step of your journey with The Sofa Shop lived up to your expectations. Najeeb and Addy will be thrilled to know they made such a positive impression! We believe great service shouldn’t stop once an order is placed, and it’s lovely to hear that our team made the whole experience a memorable one.

Thank you for your trust and recommendation — it truly means a lot to us!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

Há 10 horas

Dear David,

Thank you for your lovely review!

We believe buying a sofa should be an enjoyable experience from start to finish, with every detail taken care of along the way. We’re delighted our team made sure you received your free extras and that your sofas arrived promptly.

Zain will be thrilled to hear your kind words! Ensuring your furniture is set up in the right room, working as it should, and leaving your home free of packaging is all part of the service we aim to deliver. Most importantly, we’re so pleased you’re happy with the comfort and quality of your new sofas. Thank you for choosing The Sofa Shop — we look forward to helping you again in the future!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

Há 3 dias

Dear Mohammed,

Thank you for your review!

We’re delighted to hear you had a great experience with The Sofa Shop. Providing excellent service and making every step of the customer journey as smooth as possible is what we strive for. We truly appreciate your support and hope to welcome you back again in the future!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

Há 4 dias

Dear Mark,

Thank you for your review!

We love hearing that our team has made the entire experience exceptional, from the moment you place your order to the day your new furniture arrives. At The Sofa Shop, we believe that buying a cinema riser chair should be just as enjoyable as relaxing in it, with excellent service and a smooth delivery experience every step of the way.

We’ll be sure to pass on your kind words to the team — they deserve those pats on the back! We hope you enjoy every moment of comfort in your new cinema riser chair

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

Há 5 dias

Dear Suzanne,

Thank you for your amazing review!

Taking the first step with a purchase you haven’t been able to see in person can feel like a leap of faith, so we’re delighted our team could give you the reassurance and guidance you needed. It’s wonderful to hear that your recliner chair arrived so quickly and, most importantly, that your husband is delighted with it. At The Sofa Shop, we want every customer to feel confident in their choice, even when shopping from the comfort of home.

Thank you for placing your trust in us, and we hope your husband enjoys many relaxing moments in his new chair!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

26/10/2026

Dear Yvonne,

Thank you so much for your fantastic review and recommendation!

Coventry to Yorkshire is quite a journey, so we’re absolutely delighted you found something worth travelling for! It means a lot to know that your visit to our showroom turned into finding the furniture you truly wanted. At The Sofa Shop, we believe great furniture should come with an equally great experience, and we’re thrilled that your new sofas and chair have left such a wonderful first impression.

Thank you for making the journey to us and for trusting our team with your purchase. We hope your new furniture becomes part of many happy moments at home!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

26/10/2026

Dear Mick,

Thank you for your lovely feedback! We’re delighted to hear that you’re happy with the quality of your sofa and the first-class delivery and setup provided by Kashif and Shani. Delivering a first-class experience from start to finish is exactly what we strive for at The Sofa Shop, and we're glad our team delivered on that promise. We’ll be sure to pass on your kind words to K and Shani. Enjoy your new sofa!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

26/10/2026

Dear James,

Thank you so much for your wonderful review and recommendation!

We’re thrilled to hear that you couldn’t be happier with your new sofa and that everything went smoothly from start to finish. Kaashy and Shani will be delighted to know that their efforts made your delivery and setup such a positive experience. Thank you for choosing The Sofa Shop, and enjoy your beautiful new sofa!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

26/10/2026

Dear Customer,

Thank you so much for your lovely review and recommendation! We’re delighted to hear that you had such a positive experience with The Sofa Shop, from placing your order right through to delivery. Your satisfaction means a lot to us, and we truly appreciate you choosing us for your new sofa. Enjoy it!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

26/10/2026

Dear Susan,

Thank you for your fantastic review!

We’re delighted to hear that Kaashy and Shani provided such friendly, fast and efficient service. It’s great to know that your sofa was delivered, assembled and fully demonstrated in under 30 minutes! We’ll be sure to share your lovely feedback with them. Enjoy your new sofa, and thank you for choosing The Sofa Shop!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

20/10/2026

Dear Alexander,

Thank you so much for such a wonderful review!

We’re absolutely delighted to hear that your experience with The Sofa Shop exceeded your expectations, from receiving your samples promptly to enjoying our customer service and the outstanding quality of your new Assisi cinema chairs.

It’s especially rewarding to know that you were so pleased with your purchase despite buying without seeing the chairs in person first. We understand how important that decision is, and we’re thrilled that the quality and comfort have impressed you!

We’ll be sure to share your lovely feedback with Najeeb and Addy. Their hard work, professionalism, and dedication, especially while delivering and setting up your chairs in the rain, are greatly appreciated. We’re proud to have team members who go the extra mile to ensure our customers receive the best possible service.

Thank you again for choosing The Sofa Shop and for taking the time to recognise everyone involved. Your kind words mean a great deal to our entire team. We hope you enjoy your beautiful Assisi cinema chairs for many years to come!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

20/10/2026

Dear Tara,

Thank you so much for your fantastic review!

We’re delighted to hear that you enjoyed such a smooth experience with The Sofa Shop, from placing your order to the speedy delivery of your Capri 1 Seater Smart Tech Electric Recliner Cinema Chair in Black Real Leather.

It’s wonderful to know that our customer service team kept everything running smoothly and that our delivery team made such a positive impression with their helpfulness, politeness and respect. We’ll be sure to share your kind feedback with the team!

We hope you’re enjoying the luxury, comfort and smart technology of your new Capri electric recliner. Thank you for choosing The Sofa Shop and for taking the time to recommend our service.

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

Actualizada a 20/10/2026

Dear Gary,

Thank you so much for this fantastic review!

We’re delighted that you trusted The Sofa Shop and our Trustpilot reviews when purchasing your Recliner Trento 2-seater and single chair online, without seeing them in person first. It’s wonderful to hear that they exceeded your expectations and that you’re pleased with both their look and feel!

We also appreciate you taking the time to collect your order personally. We love hearing that our showroom made such a great impression, and we hope you enjoyed exploring our range of products while you were here.


Thank you for placing your trust in us and for sharing your experience. We hope you enjoy your Trento furniture for many years to come!

Kind regards,
The Soffa Shop Team

Resposta da The Sofa Shop

19/10/2026

Dear Sarah,

Thank you for your fantastic review!

We’re delighted to hear that you were happy with the overall service you received from The Sofa Shop. Providing an excellent experience from start to finish is always our priority, and your feedback means a great deal to our team.

Thank you for choosing The Sofa Shop and for taking the time to share your experience. We hope to serve you again in the future!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

19/10/2026

Dear Fakemi,

Thank you so much for your lovely review!

We’re delighted to hear that you had such a positive experience with The Sofa Shop. It’s wonderful to know that our team kept you informed throughout the process, delivered your recliner chair on time, and completed the assembly efficiently and professionally.

We’re especially pleased that our delivery team took the time to demonstrate how to operate and recline your chair, ensuring you felt confident using it. Providing excellent customer service and clear communication is always our priority.

Thank you for your recommendation and for trusting The Sofa Shop with your purchase. We truly appreciate your feedback and hope you enjoy your new recliner chair for many years to come!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

19/10/2026

Dear Chris,

Thank you so much for such a wonderful review!

We’re absolutely delighted to hear that you had such a fantastic experience with The Sofa Shop, from visiting our showroom to speaking with our team and receiving your delivery.

Although our showroom was undergoing refurbishment during your visit, we’re pleased that you were still able to explore our range and discover a sofa you love, even one completely different from what you originally had in mind online! Sometimes, seeing the options in person makes all the difference.

It’s especially rewarding to know that our team provided excellent service throughout every stage of your journey. Your kind words and recommendation mean a great deal to us, and we truly appreciate you choosing The Sofa Shop.

We hope you enjoy your new sofa for many years to come, Chris!

Warm regards,
The Sofa Shop Team

Resposta da The Sofa Shop

Actualizada a 19/10/2026

Dear Riab,


Thank you for your feedback. We appreciate your time and effort in raising this and value your input especially in consideration to your profession.

To clarify; our advert stated:

“NHS recommends raising your legs to help ease pressure and support circulation.”

Those words refer to raising the legs. They do not state that the NHS recommends, approves or endorses our company or sofas.

The NHS’s published advice on easing swelling says:

“raise your legs or the swollen area on a chair or pillows when you can”

https://www.nhs.uk/conditions/oedema/

East Sussex Healthcare NHS Trust also describes recliner chairs that raise the legs as particularly useful for people seated for long periods:

https://www.esht.nhs.uk/wp-content/uploads/2019/06/0741.pdf

The NHS website’s terms permit reuse of its information, including “using it for any purpose, including commercially”, subject to conditions covering attribution, implied endorsement.

https://www.nhs.uk/our-policies/terms-and-conditions/

We have reviewed the ad with legal professionals and at no stage did we intimate an endorsement.

Our intention was to share published health guidance and identify its source. We are not affiliated with or endorsed by the NHS and we don't wish for anyone to assume that from our advertising.

Hence, we are respect your view and note that the presentation may be understood differently, and we have removed the advert to avoid further confusion.

Responsible, accurate marketing matters to us.

We are genuinely grateful that you took the time to bring this to our attention, helping us address a concern that others may also have shared.

Best regards
The Sofa Shop Team

Resposta da The Sofa Shop

19/10/2026

Dear Matt,

Thank you for your fantastic review!

We’re delighted to hear that you’re happy with your new sofa and the value for money we offer. It’s great to know that our delivery team provided such a fantastic service and that your order arrived within a week and a half.

Your feedback means a lot to us, and we truly appreciate you choosing The Sofa Shop. We hope you enjoy your new sofa for many years to come!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

15/10/2026

Dear Pete,

Thank you so much for your fantastic review!

We’re delighted to hear that you found the perfect two leather sofas at The Sofa Shop and that they offered the quality and value you were looking for. It’s wonderful to know that our sales team was helpful and that your delivery experience was smooth, with clear communication from start to finish.

Your recommendation means a great deal to us, and we truly appreciate you choosing our Dewsbury showroom for your purchase. We hope you enjoy your new sofas for many years to come!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

15/10/2026

Dear Kevin,

Thank you so much for your wonderful review!

We’re delighted to hear that you were impressed with both the quality of your Capri sofa and the overall service you received from The Sofa Shop. It’s great to know that Zam and Jeeby arrived on time, handled your delivery with care, demonstrated the sofa perfectly, and left everything tidy, including taking away your old sofa.

We’ll be sure to share your kind words with Zam and Jeeby. They’ll be pleased to know that their professionalism and attention to detail made such a positive impression.

We’re also thrilled that the quality of your sofa and the complimentary extras exceeded your expectations. Thank you for recommending us for our value and service, and for choosing The Sofa Shop. We hope you enjoy your new sofa for many years to come!

Kind regards,
The Sofa Shop Team