REGXA Opiniões 91

Resposta da REGXA

27/07/2025

Hi Saman Ali,

Thank you so much for your amazing feedback! We're delighted to hear that you've had a great experience with REGXA. Providing fast, reliable support and top-notch service is what we strive for every day, and your kind words truly mean a lot to our team.

We're always here whenever you need us — thanks again for choosing REGXA!

Best regards,
The REGXA Team

Resposta da REGXA

25/07/2025

Dear SMAH Meee,

Thank you for sharing your concerns, and we’re sorry to hear about your frustration.

We would like to clarify a few important facts for transparency:

- The hosting plan you used was **discontinued over a year ago**, and multiple emails were sent — including **one month before suspension** — informing you that renewal would require upgrading to a new plan with updated pricing and improved resources.
- Your service was suspended due to non-payment. In line with our policy, we allow a **3-day grace period** for renewal after suspension. While our Terms of Service mention termination rights, we extended this grace period to **10 days** to be more flexible.
- The invoice showing a very large amount ($99,999,999) was **not a real charge** — this was a placeholder due to the plan being discontinued. It was not intended for payment and was clearly not a legitimate invoice.
- You were given the option to order a new plan using the same domain, which could have made backup recovery possible through cPanel, but this offer was declined.
- Our support team acted within policy and with courtesy at all times, despite threats of fake reviews.

We take all customer concerns seriously, and we remain committed to fairness, transparency, and improving our communication. If you need further clarification, our team is always available.

— REGXA Support Team

Resposta da REGXA

25/07/2025

Dear Ammar Hashim,

Thank you for sharing your feedback, and we're sorry to hear that your experience did not meet expectations.

We strive to provide both reliable VPS performance and professional support, and we're disappointed to hear you felt otherwise. We would appreciate the opportunity to investigate this further and understand what went wrong.

If you're willing, please contact us with your service details so we can review your case and work on a resolution.

Your satisfaction matters to us, and we’re committed to continuous improvement.

— REGXA Support Team

Resposta da REGXA

25/07/2025

Dear Mahdi Hsani,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Please allow us to clarify: our abuse detection system is designed to identify outgoing malicious activity (such as port scanning, DDoS, or brute-force attempts) from VPS instances. It operates consistently across all locations and is not specific to any region.

If your service was suspended, it was due to alerts from our monitoring system that indicated behavior matching known abusive patterns. That said, we always allow customers to appeal any suspension by providing technical justifications or requesting a review — and we do evaluate each case individually.

Regarding refunds: if a service is suspended due to confirmed abuse, our terms do not allow for refunds. However, we’re more than willing to re-investigate your specific case if you reach out with detailed technical logs or evidence.

We take false accusations seriously, and while we understand frustration, we respectfully ask that customers avoid using the term “scam” when policies and automated systems are being followed transparently.

We remain available to help if you'd like to continue this discussion through our support channels.

— REGXA Support Team

Resposta da REGXA

18/01/2025

Dear Matrixx - Xenos,

Thank you for taking the time to share such a thoughtful and detailed review of your experience with REGXA. Your kind words mean a great deal to us, and we are truly honored to have had the opportunity to assist you.

At REGXA, our priority is not only to provide reliable hosting solutions but also to ensure that our customers feel supported, especially during critical situations. We deeply appreciate your recognition of our team's efforts to communicate promptly, act proactively, and handle your service with the utmost care and respect for your needs.

Your acknowledgment of our approach to balancing security with flexibility during this incident is incredibly gratifying. We are delighted to know that our assistance helped you resolve the issue and further enhance your server's security.

Please know that we remain committed to providing the highest level of service and support for all your hosting needs. If there’s ever anything more we can do for you, do not hesitate to reach out.

Thank you for your trust and your kind recommendation. We look forward to continuing to serve you.

Warm regards,
The REGXA Team

Resposta da REGXA

14/01/2025

Thank you for your feedback. However, we would like to clarify a few points to address the inaccuracies in your review.

Service Termination Policy:
As per our policies, customers are notified five times before any service is terminated. In your case, these notifications were sent over 7 days, and your service was terminated only after the final warning email. Our policy clearly states that services not renewed within 24-48 hours after expiration are subject to termination, with no guarantee of data recovery. We even extended the grace period during the New Year holidays to accommodate our customers.

Payment and Refund:
The invoice for your service was paid 3 days after the termination, which was 10 days after the initial due date. By this time, the service had already been permanently terminated, and data could not be recovered. Despite this, we refunded the payment to your account as a credit balance to help resolve the issue. We maintain a 7-day money-back guarantee for new purchases, which is honored without question. However, refunds after the grace period are not eligible under our policy. Issuing the credit balance was an exception made to support you.

Inaccuracies in the Review:
The claim that we took your payment and refused a refund is incorrect. Your payment was refunded as a credit balance in your REGXA account. Furthermore, the suggestion that we terminated the service before payment was made is false; the service was terminated after the grace period due to non-renewal.

At REGXA, we are committed to helping our customers and providing reliable service. We regret any inconvenience caused but stand by our policies, which are designed to ensure fair and transparent operations.

Thank you for understanding.

- REGXA Team

Resposta da REGXA

14/01/2025

Thank you for your feedback. While we strive to provide the best experience for all our customers, we must clarify several inaccuracies in your claims:

Support Provided:
You did not raise a ticket regarding your issue. Instead, our team dedicated hours to assisting you directly via live chat, going beyond the scope of unmanaged VPS services. We pride ourselves on helping all our customers, even in situations where their technical knowledge may not align with the complexities of managing an unmanaged server.

Service Functionality:
The server you received was fully functional. The claim that our team suggested "waiting for another customer to renew their server" to allocate space is completely false. This is not only unprofessional but also something REGXA would never do.

Refund Policy:
Contrary to your assertion, we refunded your payment upon request. We are transparent about our policies, and if a customer is dissatisfied, we always work to resolve the issue, including offering refunds where applicable. Moreover, PayPal, as a trusted partner and payment processor, would never associate with any business they suspect of fraudulent practices.

Unmanaged Services:
It’s essential to note that our VPS services are unmanaged. This means the responsibility for managing the server lies with the customer. Despite this, we provided significant support to guide you through the process.

Your review misrepresents the situation, which is disappointing given the effort our team invested in helping you. REGXA is committed to serving all our customers with respect, professionalism, and fairness. We value genuine feedback and will continue striving to deliver excellent service for those who engage with us in good faith.

- The REGXA Team

Resposta da REGXA

14/01/2025

Thank you for your feedback.

We’d like to better understand your concern so we can assist you. Could you please provide more details about the issue you’re experiencing by reaching out to our support team? We’re here to help and ensure your satisfaction.

- The REGXA Team