Rendall & Rittner Opiniões 

Security officer Faisal Awan brings energy and commitment to his role.His prompt responses and attention to details are much appreciated!

R&R have always been very cooperative and helpful over many years of doing business together.
The staff have been kind and helpful in all correspondence.
Faisal Awan in particular has really stood out in his support and guidance

Rapid and complete response to a request. Many thanks

Faisal Awan has been a great help with us. He is a true superstar at his company. We had a few issue but he have been quick to resolve them. I wish more company’s had employees like him. A big thank you.

Rose Guarino managed the off boarding of our account from R&R. The process was explained clearly in the handover procedure provided. The initial documentation (stage 1) was received on time as per the timetable and any questions were dealt with efficiently.
We received the initial transfer of funds without issue.
Unfortunately we had a significant delay with our new agent and the final funds transfer was held up by them, however Rose ensured that funds were held safely until we were able to give suitable instructions.
Final statements were added to our handover pack to conclude the handover.
Rose managed the whole process very efficiently and I felt had everything under control and made us feel we were in safe hands. She made sure that funds were only transferred once the Directors were happy with the bank account set up and once this was provided acted immediately to give instructions to the Treasury Dept. The final transfer was concluded without a hitch.

Thanks for the dog event, we really appreciate it

I just want to give a very big thank you and plaudit to James Kirk the Credit Controller at R&R. He's a total credit to R&R. James has taken the time to assist me when other departments won't or were too slow to respond. As a Credit Controller you wouldn't expect the person in that role to be personable. James from the very first time he had to contact me to date, 8 years of association, have always been personable, very professional, very knowledgeable in his replies and was very precise and accurate in providing the results to my queries. I know a lot of the times what I asked help on weren't even his job. But because no one else would respond, as last resort I reached out to James, he has always readily assisted me and assisted me well. It's a credit to James that my impression of R&R has been so positive to date. Many thanks James. Very grateful. TT

I live in a building managed by r&R and when I had an issue with wall cracks on my flat Bradley and William (managers of the building) never replied to my emails and requests for call and meetings to solve the issue. I had to solve it alone at m own expenses even though it would have been covered by insurance. This is not the appropriate way to manage a building. I appreciate there can be difficulties but at least reply, call or be visible to the people who pay hundeds of pounds a month to your agency!

Ground rent doubled with no meaningful explanation provided.
I repeatedly asked why my ground rent had increased by 100% and what additional value or service was being provided in return. Inflation certainly hasn't doubled, yet despite multiple requests, no one would give a clear answer.
What R&R are very good at is chasing for payment. What they seem far less interested in is responding when customers ask legitimate questions about the charges being demanded.
To make matters worse, I paid my usual £300 ground rent bill in January, as I do every year. Then in May, I was contacted and told they had failed to apply the increase and that I now owed a further £300. It felt as though the figures were being made up as they went along.
Poor communication, a lack of transparency, and little regard for customer concerns. Based on my experience, I would not recommend

She is very humble,passionate,professional and productive person,Angela Petts is great help full person ever I mates in my life .She so great and kind full person. I am very happy with her kindness and help.

We've been waiting over two months for a simple flat alteration consent. Two months. Our renovation is completely stalled, contractors are idle, and we are haemorrhaging money on a deal that should have been straightforward.

Here's what dealing with them entails:

Questions take 1 week or more to get a response, and they are never positive.
Their consents team is a part-time office hidden away in Manchester with no face-to-face access, so you are forced to go through emails and phone calls.
Nobody there has the authority or apparent willingness to make a decision.
We have spent over £5,000 trying to resolve this: application fees, surveyor costs, structural statements, building control sign-off. Still nothing.

This isn't a one-off delay. This is a total nightmare. A managing agent blocking a simple like-for-like renovation in a flat that has stood for 20 years is not just bureaucratic, it's negligent.

Edmund is a brilliant concierge for Horizons Tower. I own one of the penthouses in this block and he always cheers us up every morning and goes above and beyond to help us out.

Please note this is not a positive review of Rendall and Ritner as our building has lots of issues.

Edmund however is a great concierge and also Vincent too.

Everyone is amazing and sweet all workers are great and wonderful

The security team at the white city are a huge factor and what makes living here so great! With a special mention to Faisal Awan who remembers literally everyone’s name! You can tell that him and the team they care deeply about the Building and the people that live here

Fuad is good officer to show where to park and good concierge and sevurity

As leaseholders paying £4,000 per year in service charges, our experience with Rendall & Rittner has been extremely disappointing.

Residents repeatedly raise concerns regarding waste management, fly tipping, communication failures, and general estate upkeep, only to receive defensive responses about matters “being worked on” or “under review”. Very little appears to meaningfully change unless residents constantly chase and escalate issues themselves.

The latest example involved the bin store locks being changed without the updated access arrangements being properly coordinated or communicated. Residents were left relying on informal WhatsApp groups for information, while even R&R’s own waste contractors attended site without the correct access code and interrupted residents during the working day seeking assistance.

It increasingly feels as though R&R are happy to collect substantial service charges without providing the level of management, communication, visibility, or accountability residents are paying for.

If you are a private tenant, you may not notice these issues to the same extent. However, as leaseholders, we would strongly advise caution before purchasing on an estate managed by Rendall & Rittner.

The staff are always quick to respond. They are polite and patient. On one occasion I complained about an issue with our doors and Antonia and Terry provided a great solution to the issue. Thank you

Thank you, Stephen 🙏

My daughter recently approached the new building manager of 21 Young Street, Dilnoza, seeking a meter reading. Unfortunately, the concierge was unavailable, and Dilnoza dismissed her request without assistance, instructing her to return later when the concierge was present. I find this level of service shocking, especially coming from the building manager, whose role is to support residents.

Moreover, I've learned from other residents that Dilnoza maintains a "closed door" policy, requiring prior notification through the concierge before speaking with her (this was not necessary with the previous building manager). Since starting in January 2026, she has been rarely present in the building, often working from home. This situation is unacceptable and has led me to decide against continuing my residency at 21 Young Street due to the declining service standards.

Faisal was amazing! He always greets with a smile and is always willing to help at any time ! He Helped me and i am very grateful his kidness ! thanks Faisal