Rendall & Rittner Opiniões 

Morgan has always been incredibly helpful with any requests and I make quite a few. Thanks for your assistance.

Carol was really helpful and kind

It is extremely difficult to reach anyone by phone but after sending an email I received a quick and helpful reply from Varshini, from the customer experience team.
Varshini was able to answer my query very comprehensively in a friendly and straightforward manner.

Had a great experience with Idris who was responsive and helpful while we navigated a number of questions regarding service charge. Really appreciated her support.

Jama is a great and nice security guy. Very cheerful and helpful.

Extremely disappointing experience with Rendall & Rittner.

Communication has been consistently poor, with emails frequently ignored and follow-ups often required multiple times before receiving any response. We have been dealing with an ongoing AC failure at a property for over a month, affecting a tenant living on the 29th floor during periods of very hot weather, yet updates have been minimal and proactive communication has been non-existent.

Despite being advised by telephone that engineers would attend, we have repeatedly had to chase for confirmation and progress reports. The lack of urgency shown when dealing with essential services and tenant welfare has been extremely frustrating.

As managing agents, we rely on property managers to communicate effectively and provide timely updates. Unfortunately, our experience has been the opposite. The level of service received has fallen well below expectations, creating unnecessary stress for both ourselves and our tenants.

There is significant room for improvement in responsiveness, accountability, and customer service.

Hareda was amazing! A big box arrived for me while I was away, which Hareda immediately told me about. As I could not get back to secure it (& we didn’t want it to be a fire hazard to neighbors), Hareda went above and beyond, taking care of that big box til we returned. We are very grateful for her high level of staff service.

Rendall&Rittner look after the ground rent and buildings insurance which is due 1st January each year. In 2025 they didn't issue the demand for the ground rent until July. Their explanation was that they had to calculate the amount for each apartment owner as some had an inflation linked increase. It doesn't take 7 months to calculate an RPI increase! However, this year's demand experience was even worse. In April they issued a 1st Reminder demand, giving us 14 days to pay before extra fees were added. Several owners pointed out that no initial demand had been made, which would have given 30 days to pay. Because of this several owners were billed extra fees, and some were even sent to R&R's solicitors, which then incurred even more fees. Back in January, when the buildings insurance demand was issued I queried a "Balance Brought Forward" figure which I assumed was the gorund rent but I needed confirmation. I didn't receive a reply, neither did I get one when I chased up 2 months later. I officially complained in May, and was told the initial demand was "generated" in November 2025. I pointed out that it may have been generated but was not issued, so I escalated my complaint. Within 3 days (!) the final response came back saying the demand was issued in November. I then pointed out that no document appeared on their online table of Ecommuncation Documents on their portal, and asked how many owners had actually paid the ground rent before their due date of 1/1/26. I received no reply. I have heard from over 40 other owners who all say they did not receive an initial demand, and the first demand was that 1st Reminder in April 2026. I shall be taking my complaint to The Property Ombudsman, as R&R refuse to admit their mistake, and have provided no proof in their assertion that they sent out the initial demand in November.

They are responsive and flexible in my request based on different situations, really appreciate it!

I had a great experience with the customer experience team at Rendall & Rittner. Fayo was very responsive and professional, helping me get everything sorted quickly and efficiently. I really appreciate the support provided throughout the process. Highly recommended!

Concierges are excellent, always friendly and helpful and to the extra mile when needed!

Got quick response to my email about paying my management fees.

Mrs. Rose NG MARK
Flat 85 Residence Tower

Everyone on the team are so helpful and professional - thank you guys, we really appreciate your service!

Very helpful and fast to response to my query.
Special thank you to Tai.

We contacted the company in relation to historical documents. Their response was prompt, thorough and very helpful. The information was nearly a decade old but they were able to locate it quickly, while ensuring that GDPR matters were considered. In particular, Deborah, who I spoke to directly, was professional, polite but most important of all friendly and engaging.

If your property is managed by Rendall & Rittner, be aware that your experience may be worse than having no concierge or management services at all. Many members of staff appear to be incompetent and unfriendly.

Our parcels have been lost on three separate occasions. Each time, we were told that if there was no email confirming receipt and the parcel was not logged in their system, then it had not been received. However, on all three occasions, the parcels were eventually found after CCTV checks, which makes the whole process feel disorganised and unreliable.

On one occasion, a parcel was incorrectly logged under another resident’s name, and that resident took it. The parcel was then left in the lobby, and according to CCTV footage, a security guard disposed of it. This was extremely concerning and unacceptable. We requested a refund on April 2nd, and as of June 15th, the matter is still unresolved. The company has refused a full refund and has only offered £60, which is the second-hand price I paid. However, the item was worth nearly £200, and although purchased second-hand, it was in brand-new, excellent condition. Sourcing such items in that condition takes significant time and effort, which has been completely disregarded.

Oh, and the general manager told me he is being “very helpful” and that the best he can offer is a £60 Amazon voucher, which he presented as the highest level of service available.

In addition, management even blamed the other resident who initially took the sunglasses and attempted to charge them for the loss, which feels inappropriate and poorly handled.

There are also issues with access to facilities, such as the gym, which is sometimes wrongly stated as closed. On one occasion, entry was refused at around 9pm, despite the gym officially closing at 11pm.

Overall, there have been numerous incidents of poor management. Ironically, life was much smoother in previous residences without any concierge service at all.

Hassan has been our concierge guy for the past 2-3 months now and I would say he is the one of the few ones I get along with which is so warming, even though I leave my building ( Hawker) to get my parcels into the Emperior building I still feel at home!

His smoothness in delivering his service to us is to learn from! He is always in a good mood and always welcoming.

I am very glad to have someone like him with us.

This review is written by a senior member of staff to highlight how long-serving employees have been treated and to provide prospective clients with an insight into the management culture that may not be apparent during a tender process.

Having worked for the company for nearly a decade, I have witnessed significant changes. Rendall & Rittner was once regarded as a market leader and the managing agent of choice within the industry. Sadly, in my view, the acquisition by Odevo marked the beginning of a decline in the culture and values that had made the company successful.

Employees were led to believe that the acquisition would bring positive change and opportunities for growth. However, the reality has been very different. Since the takeover, there have been multiple rounds of redundancies, including at senior levels, many of which continue to this day. Departments have been repeatedly restructured and condensed, leaving Property Managers under immense pressure, resulting in high levels of stress and long-term sickness.

Key functions such as Utilities, Legal, Insurance and HR have effectively been stripped from Rendall & Rittner and rebranded as separate entities. As a result, services that were previously delivered in-house now often come at an additional cost to clients.

These changes are not historical; they are happening now. The company is, in my opinion, in a state of disarray. Regardless of what may be presented during a tender process, the evidence can be seen in the continued restructures, staff departures and declining morale across the business.

Prospective clients should undertake thorough due diligence before appointing the company. It is unfortunate to say that many of the core values and principles that once defined Rendall & Rittner appear to have been lost, and I genuinely worry for the dedicated staff who remain.

It is genuinely disappointing to have to write such a critical review. After nearly a decade with the company, this is not something I ever imagined doing. Some may view these comments as bitterness from a former employee who was ultimately forced out of the business, but unfortunately they reflect my honest experience.

What is most telling is that I continue to hear from current colleagues on an almost daily basis who feel overwhelmed by increasing workloads, unrealistic expectations and a lack of support. Many talented and dedicated individuals are actively looking for opportunities elsewhere because they no longer see a sustainable future within the organisation.

The most frustrating aspect is that much of this feedback is not new. Staff surveys, internal discussions and employee feedback have repeatedly highlighted these concerns. Yet there appears to be little appetite from senior leadership to address the underlying issues. Instead, employees are expected to absorb ever-increasing responsibilities while morale continues to decline.

I take no satisfaction in writing this review. Rendall & Rittner was once a company I was proud to work for and recommend. Sadly, from my perspective, it has lost sight of the people who helped build its reputation, and both employees and clients are now paying the price.

Jason wcl is one of the best staff in white city living he is very help man supportive and caring and very good advisory

Really nice team . Always here and ready to help. Faisal Awan helped me a few times and i really appreciate it