Rendall & Rittner Opiniões 

Angela Petts, who looks after New North Road, London N1, has always been helpful and efficient, in dealing with my concerns and of the block of flats.

Sera was brilliant. patient and helpful even with my two little ones running riot in the background, to the point I kept forgetting my own details! I was previously at Aberfeldy Village (E14, Poplar/Canning Town) and have now moved to River Park throughout, Rendall & Rittner have been polite, professional and helpful.

Both concierge, Marian and Zouhair are extremely helpful and useful. It’s great living here at Broxburn House. Clean, modern and organised reception area + spacious well equipped flats. High recommended.

UPDATE ON EARLIER ISSUE: 28/08/2026:
the situation after more than 20 further emails
I originally posted this review because, following a stroke which left me with significant eyesight and hearing difficulties, I was struggling to obtain important information from Rendall & Rittner in a format I could actually access and properly understand.
Unfortunately, nearly three months and more than 20 further emails later, I feel it is important to update the review.
Because of my disabilities, I need important financial and fire safety information in hard copy so that I have time to read it carefully, understand it and, where necessary, obtain help. Rendall & Rittner have known about this for a long time and had already recorded that I required paper communication.
This is not someone simply refusing to pay their service charges. I have lived in my property for approximately 26 years and have never previously defaulted on my payments.
Before writing my original review, I had already contacted Rendall & Rittner repeatedly from December 2025 onwards asking for information in hard copy so that I could understand the service charges before paying them.
After I posted my review, what should have been a straightforward matter turned into an extraordinary amount of correspondence.
Between 31 May and 15 June alone there were 17 emails in the correspondence chain.
I was repeatedly told that documents had been posted, would be printed, had been put in my pigeon hole or would be provided again. When documents eventually arrived, I found that some were missing, some appeared to relate to the wrong year and important fire safety information concerning my own front door had still not been provided.
Rendall & Rittner eventually accepted that service charge documents should be printed and provided to me. They also removed an earlier £78 administration charge after I complained about being charged while I was still trying to obtain the information.
The service charge information has now finally been supplied in hard copy. I have reviewed it and have paid the outstanding service charges. I have also agreed how the remainder of the 2026 charges will be paid, and Rendall & Rittner have confirmed that this arrangement has been placed on my account.
However, the fire door issue remains.
I had specifically requested five documents sent electronically in December 2025 concerning the fire inspection/front door to my flat. After months of correspondence, Rendall & Rittner now say these were previously printed and placed in my pigeon hole. I do not have them. They have now offered to print them yet again.
The 2026 fire door inspection has also taken place, but I am now told that the individual report has not yet been issued to any leaseholders and will be sent in due course.
Most upsetting of all, Rendall & Rittner have now added another £78 administration charge for late payment.
I find this extremely difficult to understand.
The first administration charge was cancelled after they acknowledged the problems surrounding the provision of the documents. Yet I am now being charged again because payment was not made quickly enough after that.
I needed a reasonable opportunity to receive the information, read it and understand what I was being asked to pay. That takes me longer because of my disabilities. I cannot simply glance at documents online or deal with complicated financial and property matters easily by telephone.
I have now paid the service charges once I had the information in a form I could properly scrutinise.
Rendall & Rittner say the new £78 charge will not be removed because they incurred administrative costs sending payment reminders. From my perspective, this completely misses the point. Much of this situation arose because I spent months trying to obtain information in the accessible format they already knew I required.
After 26 years without a history of defaulting on my payments, I now feel as though I am being financially penalised for needing additional time and assistance to understand information that I have every right to examine before paying substantial sums of money.
I am not asking for special treatment. I am asking for reasonable help to access and understand important information relating to my home, my money and my safety.
It should never have taken this many emails to achieve that.
I have continued trying to resolve matters directly with Rendall & Rittner and would still prefer that they simply remove the administration charge, provide all of the outstanding fire safety documents in hard copy and bring this matter to an end.
If they do so, I will update this review again to say that the matter has finally been resolved.

Issues outstanding for over a year, literally a hole in the side of the building, and I have to repeatedly chase, and just been told they’ve hit a brick wall so have given up. Overcharged for services and being quoted for services that don’t exist. For the to this, I have been referred to as tricky bu a senior manager on an email trail I have been copied in on. My priority is Chi An Treth, North Quay, Cornwall, I am the only leaseholder there so you know who I am, we would be better off if I managed the building myself

Appalling. The service charge has now hit £4,000 per year for a 2 bed flat in a standard build 3 storey 90’s build. They constantly demand near 20% extra for a sinking fund - which now tops £70,000. However, in 2 years have not quantified what it is for. A myriad of contacts given from property manager to customer service, none of whom have replied to simple requests for information in 6 months.
Since Angela was moved as our property manager we have had inconsistency and
minimal customer service, with a new portal service which no one’s looks at. We had mention of a Fire Safety survey years ago and a measure for new front doors at least 6 months ago. If R & R want to look into this, they can put contact details in a reply to this - the block is Twig Folly Close, E2. The only positive is that the grounds are well looked after.

Fayo was excellent help when I was figuring out the meticulous details of setting up my account and paying my service charge. I was extremely grateful for the time and effort placed into my issue along with the regular updates on how it was being processed. Overall, a very smooth experience.

Huge thanks to Daniel for his help tonight. I’d run out of printer ink and was short on time, but even though it wasn’t his job, he printed the pages for me twice. He really saved me. Much appreciated!

Andrew at Rendall & Rittner was very helpful in amending my correspondence address and locating the invoices for ground rent to send out to me.

I have just spoken with Deborah Middleton who is one of the receptionists at R & R. She was extremely helpful and was able to answer all my queries quickly and efficiently. It is great to speak to someone who is willing to go the extra mile to help. Thank you Deborah!

They are always quick to reply and give a considered response and tend to try to sort things out quickly. However, I do sometimes find decisions a bit overly cautious / strict. There tends to be little to no flexibility with rules and regs even if they sometimes don't really make sense in certain situations, which I've found frustrating at times. However, it does mean the estate is kept in good condition.

Jake has been extremely helpful, understand, empathetic, attentive and very professional. Every phone call, every messages, every question is never too much, he's always going above and beyond for every resisdent he's come into contact with and I'm beyond grateful for his exceptional work ethic. Nothing is ever too much especially the fact that he never says No instead he says let me find out for you, which is best customer service response to give. Keep up the amazing work youg man and thank you for all you do at Dagenham Green.

I made a time sensitive email enquiry to the Property Manager Mahmudur and he responded very promptly with all the information I requested . Very refreshing to deal with a Property Manager so helpful and communicative. Thank you

I live in new tannery way since the day one, and I can only say with confidence there are only a handful f people who would go over and beyond to deliver an exceptional
Service. Everyone is good some people exceptionally willing to do the extra mile and Tobi is one of those people. I wanted to thank her for the right attitude consistently on posts

It is currently 1am in the morning. The buildings fire alarms have been going off since 9pm this evening. Still no response from several emergency calls. Being palmed off by rude staff who will “call back” and never do. Made it quite evident they don’t care, being paid almost 20k from this building alone when they aren’t even providing a service. A note also that they told a resident to “take out the batteries” himself when the alarms ate connected to the MAINS electrics and resulted in him getting an electric shock! Giving not only irresponsible but IIEGAL instructions and leaving it up to the residents to sort out! The poor babies, children and pets in this building and estate being kept up at this hour is beyond a joke. If you want to withhold services, we will withhold paying the next bill and we’ll see where it stands in court.

Adding another review here because nobody ever addressed my last one, but I would like to add to this that all residents were locked out of their building today (still are), and the only solution offered was to wait for someone to call me back. Meanwhile, we can't access our own flats. This is not legal.

I reported a couple of issues at our development in east London and our property manager Angela replied quickly and has arranged for the issues to be resolved. I have a number of rental properties and it is not often that management companies respond quickly and give clear instruction on what is going to be done.

Fayo was very helpful in getting my tenant registered to use the portal. He was very professional and prompt in answering my queries. It's nice to deal with people like him as it makes it easy for me to ask for help.

Sachin helped me quickly resolve an issue with R&R.

The customer experience team, specifically Idris, were professional and efficient when dealing with my concerns and requests. An excellent service.