Rendall & Rittner Opiniões 

Lifts out of order at different intervals for over 6 years. People trapped in lifts (including myself) Healhtcare workers not able to get to their patients, people forced to escape by prying the doors open, People having to relieve themselves in stalled lifts and many many other nightmares.

Hello Rendall and Rittner. Do you ever take notice of the real safety concerns at Landmark Pinnacle?

I wrote my original review in April of this year. this letter is from 22nd June 2026. Just to mention that that morning all 3 high rise lifts were out of order once again. The third of these lifts has been permanently out of or since my last review and is still stationed on the ground floor giving us only 2 lifts ............... WHEN they're working that is. Still out of order 14 September 2026. The lack of care, attention and regard by the developer to it's property owners, service charge payers and tenants as well is simply egregious.

What more do you want Rendall and Rittner? Is true you are only a collection agency and not a management company at all?

Awful company, the worst experience I have ever had with a management company.
They run everything through a faceless portal so you can't speak to anyone only make 'Requests'. Those requests are roundly ignored for months regardless of how many times you follow them up. So nothing gets sorted. Every communication sent from a 'no-reply' email address to make sure you can't follow up on it. They do everything they can not to communicate with their tennants.
To make matters worse they have driven up the service charge to extortionate levels year after year.
I have lived in managed blocks for over 20 years, these are the worst of the worst.
I have friends in other blocks that they manage that have had identical experiences. I can only assume the reviews on here are paid for, there's no other explanation because this lot are the worst of the worst.
If you're looking for a management company, I'd use literally anyone else.

We sincerely thank the team for their outstanding support and professionalism. Your responsiveness, attention to detail, and willingness to assist ensured our valuation and mortgage application progressed without delay. It is refreshing to experience such a high level of customer service, dedication, and expertise.

Thank you for making the process smooth, straightforward, and stress-free. We highly recommend your services and look forward to working with you again in the future.

The sıte ıs beautıful and well taken care of. Bukola made my stay very homely wıth her warmth, kındness and professıonalısm. I loved the warmth and the overall atmosphere.

R&R are more than happy to take service charge payments from leaseholders but in-between these comms, there is little to nothing from them. They deliver the bear minimum and do not stick to policies or their agreed word. They are the "bear minimum" property managers. If that is what you are after then work with them. If you want more from your PM then go elsewhere. This has been an on-going experience for 5 years and nothing has changed. Avoid if you want more!

We had such a lovely time at the Green Park Village Summer Picnic today! Everything was so well organised and there was such a warm and friendly atmosphere.
A special thank you to Corina, Taria, Marc, Chris and Ramona for being so welcoming, friendly and kind throughout the event. You could really see how much effort had gone into making the afternoon special for
everyone.
There was so much for families and children to enjoy, including great games and activities, and the refreshments were amazing - ice cream, waffles, cakes, cookies, juice and so much more! We were honestly so well looked after.
My son had an absolutely brilliant time, and it was lovely to see everyone coming together and enjoying the afternoon. Events like this really help create a wonderful sense of community at Green Park Village.
Thank you again to Corina and the whole team for such a fantastic afternoon. We really appreciated all your hard work and kindness. Definitely 5 stars from !

Nice picnic arrangement. Kids really enjoyed.

Green Park Village picnic event ! Ramona and Corina amazing - drinks and ice cream really good , well done !

Very prompt and helpful response. The support provided helped resolve my issue efficiently and made me feel well supported and cared for throughout the process. I really appreciate the assistance.

I couldn’t find my keys coming home late one night and went to concierge for help. Emmanuel and Pedro were absolutely brilliant, calmed me down and gave me spare keys. They told me I’d definitely find my keys and I did the next day! Absolutely delightful members of staff to have around the complex.

We were contracted to provide a service and were not paid until we initiated court proceedings. Be careful about this organisation, they have cjd's against them and are not reliable or trustworthy.

I'd like to thank our concierge, Yonathan, for always delivering an excellent service with a smile, even in challenging circumstances! The whole building loves him, and so do I. I hope he stays with us forever! Thanks Yonathan!

Unfortunately, our experience with Ana at the Caspian Wharf concierge has been consistently disappointing, particularly in terms of communication, attitude and follow-through.

One recent example involved our underfloor heating. I emailed the concierge with a clear and detailed question asking whether the communal space-heating supply was currently operational. I specifically explained that our domestic hot water was working normally, but the flow and return pipes for the underfloor heating remained cold.

Ana’s response was simply that they “only supply hot water” and that I would need to get someone to investigate, for which there would be a charge. I then had to clarify again that I was specifically asking whether the communal supply serving the underfloor heating was operational, as I was trying to establish whether the problem was communal or within my flat before paying for an engineer. The response I received was: “If you have hot water that means the communal plantroom is working accordingly.”

I found the communication unnecessarily dismissive and unhelpful. I was asking a straightforward question as a resident and would have expected a more helpful and professional response.

More recently, we paid £60 for bike shed keys on 25 August. More than a week later, despite repeatedly chasing, we still have neither the keys nor a clear indication of when we will receive them.

Today I chased again in the morning and Ana told me she would get back to me by the end of the day. When there was still no meaningful update, I deliberately went to the concierge desk in person at around 5pm to follow this up. Ana again assured me that she would definitely get back to me by the end of today. It is now after 8pm, she appears to have finished for the day, and once again there has been no update.

What frustrates me most is not simply that something has been delayed — delays happen. It is the repeated need to chase for basic information, combined with assurances that an update will be provided and then not following through on those assurances.

What makes this even more concerning is that, after experiencing these issues myself, I looked at other residents’ feedback and found that similar concerns about Ana at Caspian Wharf have already been raised publicly, including concerns about communication, attitude and the way residents’ requests are handled.

Having now experienced similar issues first-hand, I can only echo those concerns. It is genuinely difficult to understand why, despite apparently repeated negative feedback from residents, she remains in this role without there seemingly being any meaningful improvement in the standard of service.

Residents pay significant service charges and should reasonably be able to expect a concierge service that is professional, helpful and reliable. I sincerely hope Rendall & Rittner take the repeated feedback about the concierge service at Caspian Wharf seriously and review whether the current standard of service and management of this role is acceptable.

Tai in the Customer Experience Team has been extremely helpful in arranging my access to the online platform. This is something that had been unresolved since Jan 2026 and Tai has very efficiently managed to re-set the account for me.

Needed help with a query and got an instant reply very happy

All good. R&R were able to assist and resolve my query. No problem at all. Shout out to Jocelyn in the Customer Experience Team.

Update:Your replay asking for my details is a fake PR stunt. You already have my file under CRM:021820124.Issue 60 pound refund.

Great communication, and helpful for me to get setup.

This has been an awful experience. I have spent over two hours trying to contact the company, but the phone lines are constantly busy and no one answers. On top of that, I have been charged twice by Direct Debit and have received no response to my enquiries. The lack of communication and customer support is completely unacceptable. I expect this issue to be investigated and resolved immediately.

Pretty awful they took twice a DD today causing all my other payments to have major issues when it should have been one DD. Matter has been resolved and the DD was refunded. Man thanks Rendall & Rittner